{"id":76145,"date":"2019-04-05T18:22:09","date_gmt":"2019-04-05T09:22:09","guid":{"rendered":"https:\/\/support.questetra.com\/developer-blog\/message-start-event-email\/"},"modified":"2026-06-03T14:11:30","modified_gmt":"2026-06-03T05:11:30","slug":"message-start-event-email","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/bpmn-icons\/message-start-event-email\/","title":{"rendered":"Message Start Event (email)"},"content":{"rendered":"\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"58\" data-attachment-id=\"113160\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/how-to-use-timer-start-event\/attachment\/advanced-banner-new-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en.png?fit=1200%2C68&amp;ssl=1\" data-orig-size=\"1200,68\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"advanced-banner-new-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en.png?fit=1024%2C58&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en-1024x58.png?resize=1024%2C58&#038;ssl=1\" alt=\"\" class=\"wp-image-113160\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en.png?resize=1024%2C58&amp;ssl=1 1024w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en.png?resize=600%2C34&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en.png?resize=768%2C44&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"su-box su-box-style-soft\" id=\"\" style=\"border-color:#66cc66;border-radius:0px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#99FF99;color:#000000;border-top-left-radius:0px;border-top-right-radius:0px\">Message Start Event (email)<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:0px;border-bottom-right-radius:0px\">\n\n\n\n<p class=\"wp-block-paragraph\">Issues an email address for awaiting emails. Starts a new Case automatically by receiving an email. Capable of storing the address of the received email, subject, text body, and file attachment as Data Items.<\/p>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1\" data-anchor=\"configs\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Configs: Common<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list\">\n<li><i class=\"fal fa-pen-square fa-lg\"><\/i> Step Name<\/li>\n\n\n\n<li><i class=\"fal fa-pen-square fa-lg\"><\/i> Note<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1\" data-anchor=\"configs\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Configs<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list\">\n<li><i class=\"fal fa-pen-square fa-lg\"><\/i> Case Starting Address<span style=\"color:#990000;\"> <strong>*<\/strong><\/span>\n<ul class=\"wp-block-list\">\n<li>(Domain and some part of account are predetermined)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Data Item that will save attributes of a incoming mail\n<ul class=\"wp-block-list\">\n<li><i class=\"fal fa-caret-square-down fa-lg\"><\/i> From address\n<ul class=\"wp-block-list\">\n<li><em>Data Type:String (single line)<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><i class=\"fal fa-caret-square-down fa-lg\"><\/i> From name\n<ul class=\"wp-block-list\">\n<li><em>Data Type:String (single line)<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><i class=\"fal fa-caret-square-down fa-lg\"><\/i> To\/Cc addresses (except Case Starting Address)\n<ul class=\"wp-block-list\">\n<li><em>Data Type:String (multiple lines)<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><i class=\"fal fa-caret-square-down fa-lg\"><\/i> To\/Cc names (except Case Starting Address)\n<ul class=\"wp-block-list\">\n<li><em>Data Type:String (multiple lines)<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><i class=\"fal fa-caret-square-down fa-lg\"><\/i> Sent date\n<ul class=\"wp-block-list\">\n<li><em>Data Type:Datetime<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><i class=\"fal fa-caret-square-down fa-lg\"><\/i> Subject (This will be put into title of the Case)\n<ul class=\"wp-block-list\">\n<li><em>Data Type:String (single line)<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><i class=\"fal fa-caret-square-down fa-lg\"><\/i> Body\n<ul class=\"wp-block-list\">\n<li><em>Data Type:String (multiple lines)<\/em><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><svg class=\"svg-inline--fa fa-caret-square-down fa-lg\" aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fal\" data-icon=\"caret-square-down\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\" data-fa-i2svg=\"\"><path fill=\"currentColor\" d=\"M64 448c-17.7 0-32-14.3-32-32L32 96c0-17.7 14.3-32 32-32l320 0c17.7 0 32 14.3 32 32l0 320c0 17.7-14.3 32-32 32L64 448zM0 416c0 35.3 28.7 64 64 64l320 0c35.3 0 64-28.7 64-64l0-320c0-35.3-28.7-64-64-64L64 32C28.7 32 0 60.7 0 96L0 416zm224-64c9.6 0 18.7-4 25.2-11l95.5-102.8c4.7-5.1 7.3-11.8 7.3-18.7c0-15.2-12.3-27.5-27.5-27.5l-201 0C108.3 192 96 204.3 96 219.5c0 6.9 2.6 13.6 7.3 18.7L198.8 341c6.5 7 15.6 11 25.2 11zm-1.7-32.7L133.8 224l180.3 0-88.4 95.3c-.4 .5-1.1 .7-1.7 .7s-1.3-.3-1.7-.7z\"><\/path><\/svg> Attachments\n<ul class=\"wp-block-list\">\n<li><em>Data Type:File<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-images\"><\/i> Capture<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large has-custom-border\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"467\" height=\"630\" data-attachment-id=\"185726\" data-permalink=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/message-start-event-email\/attachment\/messagestarteventmail1800enb\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/04\/MessageStartEventMail1800enB.png?fit=1213%2C1635&amp;ssl=1\" data-orig-size=\"1213,1635\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;,&quot;alt&quot;:&quot;&quot;}\" data-image-title=\"MessageStartEventMail1800enB\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/04\/MessageStartEventMail1800enB.png?fit=467%2C630&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/04\/MessageStartEventMail1800enB.png?resize=467%2C630&#038;ssl=1\" alt=\"\" class=\"has-border-color wp-image-185726\" style=\"border-color:#c6c6c6;border-width:4px\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/04\/MessageStartEventMail1800enB.png?resize=467%2C630&amp;ssl=1 467w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/04\/MessageStartEventMail1800enB.png?resize=234%2C315&amp;ssl=1 234w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/04\/MessageStartEventMail1800enB.png?resize=768%2C1035&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/04\/MessageStartEventMail1800enB.png?resize=1140%2C1536&amp;ssl=1 1140w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/04\/MessageStartEventMail1800enB.png?resize=1200%2C1617&amp;ssl=1 1200w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/04\/MessageStartEventMail1800enB.png?w=1213&amp;ssl=1 1213w\" sizes=\"auto, (max-width: 467px) 100vw, 467px\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The size limit of a receiving email is up to 31.5MB (including attachments)<\/li>\n\n\n\n<li>For practical use, it is desirable to use with a mailing list, etc. adding the Case Starting Address to the list\n<ul class=\"wp-block-list\">\n<li>If you receive email only at the <em>Case Starting Address<\/em>, the email you receive may be lost if an error occurs (it is desirable to be able to receive the mail at other email addresses as well)<\/li>\n\n\n\n<li>It is useful when changing the <em>Case Starting Address<\/em> since it is not necessary to notify the new address if the address of the mailing list has been announced<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>The value of the Reply-To field of an incoming email is not stored\n<ul class=\"wp-block-list\">\n<li>To store a list of Reply-To email addresses, use the following modeling element (BPMN icon)\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-gmail-message-get\/\" target=\"_blank\" rel=\"noreferrer noopener\">[Gmail: Get Email Message]<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-outlook-message-get\/\" target=\"_blank\" rel=\"noreferrer noopener\">[Microsoft 365 Outlook for Business: Get Email Message]<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If an error occurs in parsing an incoming email, whenever possible the error notification email will include the message-ID\n<ul class=\"wp-block-list\">\n<li>Using the Message-ID as a clue, it becomes easier to identify emails that could not be retrieved<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>This function is disabled in the initial setting of the workflow platform<\/li>\n\n\n\n<li>To use this function, check on <em>Enable Message Start Event (Email)<\/em> on [Message Start Event (Mail)] tab in [App External Connectivity] menu on [System Settings] page (System administrator privilege required)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a aria-label=\"R2180: Error Notification of Email Start (opens in a new tab)\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360037214372-R2182-Error-Notification-of-Email-Start\" target=\"_blank\" rel=\"noreferrer noopener\">R2180: Error Notification of Email Start<\/a><\/li>\n\n\n\n<li><a aria-label=\"M218: Auto Start Triggered by Incoming Email (opens in a new tab)\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002260431-M218\" target=\"_blank\" rel=\"noreferrer noopener\">M218: Auto Start Triggered by Incoming Email<\/a><\/li>\n\n\n\n<li><a aria-label=\" (opens in a new tab)\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002247612-M318\" target=\"_blank\" rel=\"noreferrer noopener\">M318: Controlling Accesses from External to [Message Catch Event API]<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Starts a new process automatically by receiving an email. Capable of storing the address of the received email, subject, text body, and file attachment as Data Items.<\/p>\n","protected":false},"author":3,"featured_media":80887,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[551],"tags":[],"class_list":["post-76145","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpmn-icons"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?fit=1200%2C675&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?fit=1200%2C675&ssl=1",1200,675,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?fit=1024%2C576&ssl=1",1024,576,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?fit=1200%2C675&ssl=1",1200,675,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?fit=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=900%2C675&ssl=1",900,675,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=600%2C675&ssl=1",600,675,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=800%2C675&ssl=1",800,675,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=150%2C200&ssl=1",150,200,true],"newspack-article-block-square-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?resize=200%2C200&ssl=1",200,200,true],"newspack-article-block-uncropped":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?fit=1200%2C675&ssl=1",1200,675,true]},"uagb_author_info":{"display_name":"Hirotaka NISHI","author_link":"https:\/\/support.questetra.com\/en\/author\/nishiquestetra\/"},"uagb_comment_info":13,"uagb_excerpt":"Starts a new process automatically by receiving an email. Capable of storing the address of the received email, subject, text body, and file attachment as Data Items.","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-jO9","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":75824,"url":"https:\/\/support.questetra.com\/en\/bpmn-icons\/throwing-message-intermediate-event-email\/","url_meta":{"origin":76145,"position":0},"title":"Throwing Message Intermediate Event (Email)","author":"Hirotaka NISHI","date":"2019-03-19","format":false,"excerpt":"Sends an email to the email address specified on To\/Cc\/Bcc. 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Question emails are sent to the vendor with an automatically numbered ID in the subject line. Upon receipt of the response email, the question email and the response email are linked by the ID in the subject line of the response\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-question-management-20220624-en.png?fit=960%2C540&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-question-management-20220624-en.png?fit=960%2C540&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-question-management-20220624-en.png?fit=960%2C540&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-question-management-20220624-en.png?fit=960%2C540&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":79635,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-flow-20130924\/","url_meta":{"origin":76145,"position":3},"title":"Inquiry Response Flow","author":"Hirotaka NISHI","date":"2021-03-11","format":false,"excerpt":"Accepts and answers customer inquiries. An answer template is automatically prepared when an inquiry is received via Web form or email. At the Step of [1. Acceptance \/ Answer], the support person creates answer sentences and replies, or if necessary, chooses to ask an advice or translation request. 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Starts a new Process automatically when a Webhook is received. Capable of storing the received request body in a String-type Data Item. Also possible to return an HTTP response with Business Data inserted.","rel":"","context":"In &quot;BPMN Icons&quot;","block_context":{"text":"BPMN Icons","link":"https:\/\/support.questetra.com\/en\/category\/bpmn-icons\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-webhook-1200x675.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-webhook-1200x675.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-webhook-1200x675.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-webhook-1200x675.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-webhook-1200x675.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":77384,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-handling-process-20151013\/","url_meta":{"origin":76145,"position":5},"title":"Inquiry Handling Process","author":"Hirotaka NISHI","date":"2021-01-12","format":false,"excerpt":"Accepts inquiries from customers and answers. A response template is generated automatically when it receives an inquiry via a Web form or an email. If translation or technical advice is required, each Step of [2ab. Answer Support] will be assigned to a team of specialists. Staffs of the Support team\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"amp_enabled":false,"_links":{"self":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/76145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/comments?post=76145"}],"version-history":[{"count":39,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/76145\/revisions"}],"predecessor-version":[{"id":186176,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/76145\/revisions\/186176"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media\/80887"}],"wp:attachment":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media?parent=76145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/categories?post=76145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/tags?post=76145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}