{"id":76814,"date":"2019-05-31T16:27:58","date_gmt":"2019-05-31T07:27:58","guid":{"rendered":"https:\/\/support.questetra.com\/developer-blog\/trouble-20190529\/"},"modified":"2021-03-08T14:19:24","modified_gmt":"2021-03-08T05:19:24","slug":"trouble-20190529","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/incident\/trouble-20190529\/","title":{"rendered":"May. 29th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)"},"content":{"rendered":"
This problem has been recovered already.<\/div><\/div>\n\n\n\n

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 22:07 and 22:27 on 29th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience.<\/p>\n\n\n\n

Trouble Date<\/h3>\n\n\n\n
  • Occurred: 2019-05-29 22:07 [UTC +9:00]
    • 2019-05-29 13:07 [UTC]<\/li><\/ul><\/li>
    • Recovered: 2019-05-29 22:27 [UTC +9:00] (20m)
      • 2019-05-29 13:27 [UTC]<\/li><\/ul><\/li><\/ul>\n\n\n\n

        What Occurred<\/h3>\n\n\n\n

        Some customers using Business Plan (paid version) were not able to log in to Questetra BPM Suite.<\/p>\n\n\n\n

        Cause of Trouble<\/h3>\n\n\n\n

        High load on the server.\nPrior to this failure, the server load was higher than normal in certain environments. Therefore, we were conducting information acquisition (stack trace of server process) regularly for the investigation. At the relevant time, the server load increased further due to this information acquisition, and the environment became inaccessible.<\/p>\n\n\n\n

        Reaction<\/h3>\n\n\n\n

        Aborted information acquisition.
        (The state that the load on the server was higher than normal has been separately resolved by restarting the server.)<\/p>\n","protected":false},"excerpt":{"rendered":"

        Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 22:07 and 22:27 on 29th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-05-29 22:07 [UTC +9:00] 2019-05-29 13:07 [UTC] Recovered: 2019-05-29 22:27 [UTC […]<\/p>\n","protected":false},"author":3,"featured_media":103093,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[4680],"tags":[299],"faq_section":[],"class_list":["post-76814","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-incident","tag-saas"],"jetpack_publicize_connections":[],"uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1024%2C576&ssl=1",1024,576,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=900%2C675&ssl=1",900,675,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C675&ssl=1",600,675,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=800%2C675&ssl=1",800,675,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=150%2C200&ssl=1",150,200,true],"newspack-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We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-05-29 22:07 [UTC +9:00] 2019-05-29 13:07 [UTC] Recovered: 2019-05-29 22:27 [UTC…","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-jYW","jetpack-related-posts":[{"id":69103,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20180605\/","url_meta":{"origin":76814,"position":0},"title":"Jun. 5 (UTC+9) Access Trouble Occurred on Part of User Environment (Recovered)","author":"Hirotaka NISHI","date":"2018-06-06","format":false,"excerpt":"Some of the customers of \u2018Questetra BPM Suite SaaS Edition\u2019 could not login the service during the period of between 22:29 and 23:30 on 5th of June [JST], for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-06-05 22:29 [UTC +9:00] 2018-06-05\u2026","rel":"","context":"In "Incident Info"","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":76558,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20190512\/","url_meta":{"origin":76814,"position":1},"title":"May. 12th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)","author":"Hirotaka NISHI","date":"2019-05-13","format":false,"excerpt":"Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 23:47 and 23:55 on 12th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. 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We deeply apologize to the customers for your inconvenience. 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