{"id":77384,"date":"2021-01-12T14:34:11","date_gmt":"2021-01-12T05:34:11","guid":{"rendered":"https:\/\/support.questetra.com\/developer-blog\/inquiry-handling-process-20151013\/"},"modified":"2023-03-29T16:15:18","modified_gmt":"2023-03-29T07:15:18","slug":"inquiry-handling-process-20151013","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/inquiry-handling-process-20151013\/","title":{"rendered":"Inquiry Handling Process"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-soft\" id=\"\" style=\"border-color:#44bbbb;border-radius:0px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#77eeee;color:#000000;border-top-left-radius:0px;border-top-right-radius:0px\">Inquiry Handling Process<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:0px;border-bottom-right-radius:0px\">Accepts and responds to inquiries from customers. A response template is generated automatically when an inquiry via web form or email is received. If translation or technical advice is required each [2ab. Answer Support] Step will be assigned to a team of specialists. Support team staff can send a response at the [1. Drafting Answer (Help request)] Step or a sales representative can respond in the [2x. Result of Sales correspondence] Step. When a response email is sent the time required for the answer is calculated automatically.<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>BPMN Nodes<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">1<\/span><\/span><\/span> <strong>0. Inquiry on Telephone and Visit<\/strong> The telephone receptionist registers the inquiry information.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">7<\/span><\/span><\/span> <strong>1. Drafting Answer (Help request)<\/strong> The person in charge answers by seeking advice if necessary. Also possible to ask a sales representative to respond.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">12<\/span><\/span><\/span> <strong>2a. Answer Support<\/strong> The translator translates the answer text.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">13<\/span><\/span><\/span> <strong>2b. Answer Support<\/strong> The person in charge advises the person in charge of answering.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">14<\/span><\/span><\/span> <strong>2x. Result of Sales correspondence<\/strong> The sales representative takes over the responding to the customer.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">6<\/span><\/span><\/span> <strong>x1. Reply Template set<\/strong> The system generates a template of the answer text with the inquiry information and sets it in the data item.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">9<\/span><\/span><\/span> <strong>x2. Time required Calculation<\/strong> The system calculates the response time and sets the result in Data Item.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">10<\/span><\/span><\/span> <strong>x3. Aggregation flag &#8211; on<\/strong> The system deletes the value of &#8220;Do not count this&#8221; which is set as the Initial value in the Data Item &#8220;(Exclusion Flag)&#8221;.<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1 su-spoiler-closed\" data-anchor=\"diagram\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Workflow Diagram (click to open)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"804\" height=\"630\" data-attachment-id=\"99572\" data-permalink=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-handling-process-20151013\/attachment\/inquiry-handling-process-20151013-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/inquiry-handling-process-20151013-en.png?fit=1074%2C842&amp;ssl=1\" data-orig-size=\"1074,842\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"inquiry-handling-process-20151013-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/inquiry-handling-process-20151013-en.png?fit=804%2C630&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/inquiry-handling-process-20151013-en-804x630.png?resize=804%2C630&#038;ssl=1\" alt=\"\" class=\"wp-image-99572\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/inquiry-handling-process-20151013-en.png?resize=804%2C630&amp;ssl=1 804w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/inquiry-handling-process-20151013-en.png?resize=402%2C315&amp;ssl=1 402w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/inquiry-handling-process-20151013-en.png?resize=768%2C602&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/inquiry-handling-process-20151013-en.png?w=1074&amp;ssl=1 1074w\" sizes=\"auto, (max-width: 804px) 100vw, 804px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>BPMN Icons<ul><li>Start Event<\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/message-start-event-email\/\" target=\"_blank\">Message Start Event (email)<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/message-start-event-form\/\" target=\"_blank\">Message Start Event (form)<\/a><\/li><li>End Event<\/li><li>Join Gateway<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/throwing-message-intermediate-event-email\/\" target=\"_blank\">Throwing Message Intermediate Event (email)<\/a><\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/human-task\/\" target=\"_blank\">Human Task<\/a><\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-data-assignment\/\" target=\"_blank\">Update Data<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/script-task\/\" target=\"_blank\" rel=\"noreferrer noopener\">Script Task<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1 su-spoiler-closed\" data-anchor=\"vars\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Variables (click to open)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Inbound Contents =<\/strong> <span style=\"font-style:italic;\"> 0<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Acceptance Number<\/strong> <span style=\"font-style:italic;\">q_Acceptance 1<\/span>: <span style=\"color:#9DCCE0;\">#{processInstanceId}-#{#sformat(&#8216;%03d&#8217;, processInstanceSequenceNumber)}<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Last Name<\/strong> <span style=\"font-style:italic;\">q_Last_Name 2<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>First Name<\/strong> <span style=\"font-style:italic;\">q_First_Name 3<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Company Name<\/strong> <span style=\"font-style:italic;\">q_Company 4<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Phone Number<\/strong> <span style=\"font-style:italic;\">q_Phone 5<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Email Address<\/strong> <span style=\"font-style:italic;\">q_Email 6<\/span><span style=\"color:#990000;\">*<\/span>: Message Start Event sets this<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Servicing URL<\/strong> <span style=\"font-style:italic;\">q_URL 7<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Inquiry<\/strong> <span style=\"font-style:italic;\">q_Inquiry 8<\/span><span style=\"color:#990000;\">*<\/span>: Message Start Event sets this<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span> <strong>Attachment<\/strong> <span style=\"font-style:italic;\">q_Attachment 9<\/span>: Message Start Event sets this<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Check Box)\"><\/i><\/span> <strong>Privacy policy<\/strong> <span style=\"font-style:italic;\">q_Privacy 10<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>(Subject of received email)<\/strong> <span style=\"font-style:italic;\">q_Subject_Email 11<\/span>: Message Start Event sets this <span style=\"color:#9DCCE0;\">Inquiry via Web form<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>(CC Address)<\/strong> <span style=\"font-style:italic;\">q_Address 12<\/span>: Message Start Event sets this<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Supplemental Details of Questioner =<\/strong> <span style=\"font-style:italic;\"> 13<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Search Select Box)\"><\/i><\/span> <strong>(Select from Customer master)<\/strong> <span style=\"font-style:italic;\">q_Master 14<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Company Name<\/strong> <span style=\"font-style:italic;\">q_Company2 15<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Corporation Number<\/strong> <span style=\"font-style:italic;\">q_Corporation 16<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Customer Classification code<\/strong> <span style=\"font-style:italic;\">q_Classification 17<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Customer URL<\/strong> <span style=\"font-style:italic;\">q_Customer_URL 18<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Select Box)\"><\/i><\/span> <strong>Customer Region<\/strong> <span style=\"font-style:italic;\">q_Region 19<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Select Box)\"><\/i><\/span> <strong>Service Status<\/strong> <span style=\"font-style:italic;\">q_Status 20<\/span>: <span style=\"color:#9DCCE0;\">1<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Select Box)\"><\/i><\/span> <strong>Partnership<\/strong> <span style=\"font-style:italic;\">q_Partnership 21<\/span>: <span style=\"color:#9DCCE0;\">1<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Select Box)\"><\/i><\/span> <strong>Organization Scale<\/strong> <span style=\"font-style:italic;\">q_Scale 22<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Select Box)\"><\/i><\/span> <strong>Decile of last 6 months<\/strong> <span style=\"font-style:italic;\">q_Decile 23<\/span>: <span style=\"color:#9DCCE0;\">0<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Select Box)\"><\/i><\/span> <strong>Use period<\/strong> <span style=\"font-style:italic;\">q_Period 24<\/span>: <span style=\"color:#9DCCE0;\">0<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Reply mail =<\/strong> <span style=\"font-style:italic;\"> 25<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>TO<\/strong> <span style=\"font-style:italic;\">q_To 26<\/span>: Automatically set at x1.<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>CC<\/strong> <span style=\"font-style:italic;\">q_CC 27<\/span>: Automatically set at x1.<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>From<\/strong> <span style=\"font-style:italic;\">q_From 28<\/span>: <span style=\"color:#9DCCE0;\">suppor@questetrq.com<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Subject<\/strong> <span style=\"font-style:italic;\">q_Subject 29<\/span>: Automatically set at x1.<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Body<\/strong> <span style=\"font-style:italic;\">q_Body 30<\/span>: A template is automatically set at x1.<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span> <strong>Attach<\/strong> <span style=\"font-style:italic;\">q_Attach 31<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Communication =<\/strong> <span style=\"font-style:italic;\"> 32<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-comments fa-lg\" style=\"color:#045FB4;\" title=\"Discussion\"><\/i><\/span> <strong>Internal Message<\/strong> <span style=\"font-style:italic;\">q_Message 33<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Data for Aggregation =<\/strong> <span style=\"font-style:italic;\"> 34<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Select Box)\"><\/i><\/span> <strong>Drafter of Reply mail<\/strong> <span style=\"font-style:italic;\">q_Drafter 35<\/span>: The operator is automatically set upon the completion of [1. Drafting Answer]<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Select Box)\"><\/i><\/span> <strong>Translator<\/strong> <span style=\"font-style:italic;\">q_Translator 41<\/span>: The operator is automatically set upon the completion of [2a. Answer Support]<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Select Box)\"><\/i><\/span> <strong>Adviser<\/strong> <span style=\"font-style:italic;\">q_Adviser 36<\/span>: The operator is automatically set upon the completion of [2b. Answer Support]<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span> <strong>Start Time<\/strong> <span style=\"font-style:italic;\">q_Start 37<\/span>: <span style=\"color:#9DCCE0;\">processInstanceStartDatetime<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span> <strong>Completed time<\/strong> <span style=\"font-style:italic;\">q_Completed 38<\/span>: The time is automatically set upon the completion of [2a. Answer Support]<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-percent fa-lg\" style=\"color:#B45F04;\" title=\"Numeric\"><\/i><\/span> <strong>Time required<\/strong> <span style=\"font-style:italic;\">q_Time 39<\/span>: Automatically set at x2.<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>(Exclusion Flag)<\/strong> <span style=\"font-style:italic;\">q_Exclusion 40<\/span>: The Initial value is removed at x3. <span style=\"color:#9DCCE0;\">Do not count this.<\/span><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1VxdeIKiV3j7Ss0-FDahI5mRIjExrgHYE&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-handling-process-20151013-254-en.qar<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1Vr8gIgInuP4Yie2P0v4hvQvvVn41s-3-&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-handling-process-20151013-254-en.csv<\/a> (for Importing Data Item Definitions)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> This archive contains the BPMN icon, which is only available in the Professional edition.<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You need to associate the Swimlane settings according to your organizational structure upon import<\/li>\n\n\n\n<li>Immediately after importing the App a settings error will occur\n<ul class=\"wp-block-list\">\n<li>Change the necessary settings in edit mode<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>A special format options master file is required for the &#8220;= Supplemental Details of Questioner =&#8221; section to work.\n<ul class=\"wp-block-list\">\n<li>Please omit this section by deleting all Data Items or by setting to No-display at all Steps<\/li>\n\n\n\n<li>If you preserve the Items, specify a provisional App-shared add-on file to avoid the settings error<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>For practical use, please change the fixed values that have been set\n<ul class=\"wp-block-list\">\n<li>The Initial Value in the Data Item \u201cFrom\u201d<\/li>\n\n\n\n<li>In the Script Task x1. Reply Template, the template part (Company address\/Phone, etc.)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-wrench\"><\/i> Arrangement Tips<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No specific work is assumed in &#8220;2x. Result of Sales correspondence&#8221; in the Sales Team Swimlane. You can make the App more practical by adding Data Items and designing downstream Steps as needed.<\/li>\n\n\n\n<li>We are preparing an App to create an options master for the &#8220;= Supplemental Details of Questioner =&#8221;&nbsp; section.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Scenario: <a rel=\"noreferrer noopener\" href=\"https:\/\/en.workflow-sample.net\/2015\/10\/inquiry-management.html\" target=\"_blank\">Complaint Management that Refers to Customer Master<\/a><\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360052780932-Settings-Required-When-Importing-an-Archive\" target=\"_blank\">Settings Required When Importing an Archive<\/a><\/li>\n\n\n\n<li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002245252-M213-Guidance-Descriptions-on-the-Operating-Screen-HTML-JavaScript-\" target=\"_blank\">M213: Guidance Descriptions on the Operating Screen (HTML\/JavaScript)<\/a><\/li>\n\n\n\n<li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002260431-M218\" target=\"_blank\">M218: Auto Start Triggered by Incoming Email<\/a><\/li>\n\n\n\n<li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002245412-M220\" target=\"_blank\">M220: Auto Start Triggered by Public Web Form Entry<\/a><\/li>\n\n\n\n<li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002260571-M227\" target=\"_blank\">M227: Auto Executing Data Binding, Arithmetic Operations<\/a><\/li>\n\n\n\n<li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002260611-M230\" target=\"_blank\">M230: Auto Executing Complicated Data Processing (ECMAScript)<\/a><\/li>\n\n\n\n<li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002262551-M319\" target=\"_blank\">M319: Register an Options-XML file to which the Process Model Definitions Refer<\/a><\/li>\n\n\n\n<li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002248212-M404-Customer-Name-to-be-Automatically-Set-in-the-Title-Midstream\" target=\"_blank\">M404: &#8220;Customer Name&#8221; to be Automatically Set in the [Title] Midstream<\/a><\/li>\n\n\n\n<li>Reference: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360024332132-R3190-Format-of-Choice-XML\" target=\"_blank\">R3190: Format of Choice XML<\/a><\/li>\n\n\n\n<li>System Settings: <a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/system-settings\/app-shared-add-on\/\" target=\"_blank\">App-shared Add-on<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Accepts inquiries from customers and answers. A response template is generated automatically when it receives an inquiry via a Web form or an email. If translation or technical advice is required, each Step of [2ab. Answer Support] will be assigned to a team of specialists. Staffs of the Support team can send a response at the [1. Drafting Answer (Help request)] Step or a sales representative can respond in the [2x. Result of Sales correspondence] Step. When a response email is sent, the time required for the answer is calculated automatically.<\/p>\n","protected":false},"author":3,"featured_media":99575,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[156],"tags":[319],"class_list":["post-77384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-templates","tag-inquiry-response"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1",1200,675,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1024%2C576&ssl=1",1024,576,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1",1200,675,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=900%2C675&ssl=1",900,675,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=600%2C675&ssl=1",600,675,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=800%2C675&ssl=1",800,675,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=150%2C200&ssl=1",150,200,true],"newspack-article-block-square-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?resize=200%2C200&ssl=1",200,200,true],"newspack-article-block-uncropped":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1",1200,675,true]},"uagb_author_info":{"display_name":"Hirotaka NISHI","author_link":"https:\/\/support.questetra.com\/en\/author\/nishiquestetra\/"},"uagb_comment_info":0,"uagb_excerpt":"Accepts inquiries from customers and answers. A response template is generated automatically when it receives an inquiry via a Web form or an email. If translation or technical advice is required, each Step of [2ab. Answer Support] will be assigned to a team of specialists. Staffs of the Support team can send a response at&hellip;","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-k88","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":82159,"url":"https:\/\/support.questetra.com\/ja\/addons\/questetra-bpms-process-batch-extract-as-tsv\/","url_meta":{"origin":77384,"position":0},"title":"Questetra BPMS: \u6848\u4ef6, \u6307\u5b9a\u30c7\u30fc\u30bfTSV\u4e00\u62ec\u62bd\u51fa","author":"IMAMURA, Genichi","date":"2019-11-21","format":false,"excerpt":"\u65e5\u4ed8\u30d5\u30a3\u30eb\u30bf\u3055\u308c\u305f\u8907\u6570\u306e\u6848\u4ef6\u30c7\u30fc\u30bf\u3092\u8907\u6570\u884c\u306eTSV\u6587\u5b57\u5217\u3068\u3057\u3066\u62bd\u51fa\u3057\u307e\u3059\u3002\u62bd\u51fa\u9805\u76ee\u306f \"string:0,date:2,select:3\" \u306e\u3088\u3046\u306aCSV\u66f8\u5f0f\u3067\u6307\u5b9a\u3057\u307e\u3059\u3002Tab\u30b3\u30fc\u30c9\u3068\u6539\u884c\u30b3\u30fc\u30c9\u306f\u3001\u81ea\u52d5\u7684\u306b\u524a\u9664\u3055\u308c\u307e\u3059\u3002\"\u30d5\u30a1\u30a4\u30eb\u578b\" \u306f\u30d5\u30a1\u30a4\u30eb\u540d\u304c\u3001\"\u9078\u629e\u578b\" \u306f\u9078\u629e\u3055\u308c\u305f\u9078\u629e\u80a2\u306e\u8868\u793a\u30c6\u30ad\u30b9\u30c8\u304c\u62bd\u51fa\u3055\u308c\u307e\u3059\u3002\u63b2\u793a\u677f\u578b\u30fb\u30c6\u30fc\u30d6\u30eb\u578b\u30fb\u30ac\u30a4\u30c9\u30d1\u30cd\u30eb\u578b\u306f\u62bd\u51fa\u3067\u304d\u307e\u305b\u3093\uff08Warning\u304c\u30ed\u30b0\u51fa\u529b\u3055\u308c\u307e\u3059\uff09","rel":"","context":"In &quot;\u30a2\u30c9\u30aa\u30f3&quot;","block_context":{"text":"\u30a2\u30c9\u30aa\u30f3","link":"https:\/\/support.questetra.com\/ja\/category\/addons\/"},"img":{"alt_text":"Questetra BPMS: \u6848\u4ef6, \u6307\u5b9a\u30c7\u30fc\u30bfTSV\u4e00\u62ec\u62bd\u51fa","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/11\/Questetra-BPMS-Process-Batch-Extract-as-TSV-ja.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/11\/Questetra-BPMS-Process-Batch-Extract-as-TSV-ja.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/11\/Questetra-BPMS-Process-Batch-Extract-as-TSV-ja.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/11\/Questetra-BPMS-Process-Batch-Extract-as-TSV-ja.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/11\/Questetra-BPMS-Process-Batch-Extract-as-TSV-ja.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":82141,"url":"https:\/\/support.questetra.com\/ja\/addons\/questetra-bpms-process-extract-as-tsv\/","url_meta":{"origin":77384,"position":1},"title":"Questetra BPMS: \u6848\u4ef6, \u6307\u5b9a\u30c7\u30fc\u30bfTSV\u62bd\u51fa","author":"IMAMURA, Genichi","date":"2019-11-21","format":false,"excerpt":"\u6848\u4ef6\u30c7\u30fc\u30bf\u3092\u4e00\u884c\u306eTSV\u6587\u5b57\u5217\u3068\u3057\u3066\u62bd\u51fa\u3057\u307e\u3059\u3002\u62bd\u51fa\u9805\u76ee\u306f \"0,2,3\" \u306e\u3088\u3046\u306aCSV\u66f8\u5f0f\u3067\u6307\u5b9a\u3057\u307e\u3059\u3002Tab\u30b3\u30fc\u30c9\u3068\u6539\u884c\u30b3\u30fc\u30c9\u306f\u3001\u81ea\u52d5\u7684\u306b\u524a\u9664\u3055\u308c\u307e\u3059\u3002\"\u30d5\u30a1\u30a4\u30eb\u578b\" \u306f\u30d5\u30a1\u30a4\u30eb\u540d\u304c\u3001\"\u9078\u629e\u578b\" \u306f\u9078\u629e\u3055\u308c\u305f\u9078\u629e\u80a2\u306e\u8868\u793a\u30c6\u30ad\u30b9\u30c8\u304c\u62bd\u51fa\u3055\u308c\u307e\u3059\u3002\u63b2\u793a\u677f\u578b\u30fb\u30c6\u30fc\u30d6\u30eb\u578b\u30fb\u30ac\u30a4\u30c9\u30d1\u30cd\u30eb\u578b\u306f\u62bd\u51fa\u3067\u304d\u307e\u305b\u3093\uff08Warning\u304c\u30ed\u30b0\u51fa\u529b\u3055\u308c\u307e\u3059\uff09","rel":"","context":"In &quot;\u30a2\u30c9\u30aa\u30f3&quot;","block_context":{"text":"\u30a2\u30c9\u30aa\u30f3","link":"https:\/\/support.questetra.com\/ja\/category\/addons\/"},"img":{"alt_text":"Questetra BPMS: \u6848\u4ef6, \u6307\u5b9a\u30c7\u30fc\u30bfTSV\u62bd\u51fa","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/11\/Questetra-BPMS-Process-Extract-as-TSV-ja.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/11\/Questetra-BPMS-Process-Extract-as-TSV-ja.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/11\/Questetra-BPMS-Process-Extract-as-TSV-ja.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/11\/Questetra-BPMS-Process-Extract-as-TSV-ja.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/11\/Questetra-BPMS-Process-Extract-as-TSV-ja.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":97147,"url":"https:\/\/support.questetra.com\/ja\/addons\/google-sheets-sheet-row-update-with-singleline-tsv\/","url_meta":{"origin":77384,"position":2},"title":"Google \u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8: \u884c\u30c7\u30fc\u30bf, \u5358\u4e00\u884cTSV\u3067\u66f4\u65b0","author":"IMAMURA, Genichi","date":"2020-10-28","format":false,"excerpt":"\u5358\u4e00\u884cTSV\u30c7\u30fc\u30bf\u3067Google\u30b7\u30fc\u30c8\u3092\u66f4\u65b0\u3057\u307e\u3059\u3002TSV\u306e\u5148\u982d\u5024\u3068\u5b8c\u5168\u4e00\u81f4\u3059\u308bA\u30bb\u30eb\u3092\u63a2\u7d22\u3057\u3001\u6700\u521d\u306b\u5408\u81f4\u3057\u305f\u884c\u306b\u3064\u3044\u3066\u4e0a\u66f8\u304d\u3057\u307e\u3059\u3002\u305d\u308c\u305e\u308c\u5024\u306f\u3001\u624b\u5165\u529b\u3057\u305f\u969b\u3068\u540c\u69d8\u306b\u81ea\u52d5\u89e3\u6790\u3055\u308c\u307e\u3059\u3002\u3082\u3057\u5408\u81f4\u3059\u308b\u884c\u304c\u7121\u3044\u5834\u5408\u306f\u3001\u672b\u5c3e\u8ffd\u8a18\u3055\u308c\u307e\u3059\u3002","rel":"","context":"In &quot;\u30a2\u30c9\u30aa\u30f3&quot;","block_context":{"text":"\u30a2\u30c9\u30aa\u30f3","link":"https:\/\/support.questetra.com\/ja\/category\/addons\/"},"img":{"alt_text":"Google \u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8: \u884c\u30c7\u30fc\u30bf, \u5358\u4e00\u884cTSV\u3067\u66f4\u65b0","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/10\/Google-Sheets-Sheet-Row-Update-with-Singleline-TSV-ja.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/10\/Google-Sheets-Sheet-Row-Update-with-Singleline-TSV-ja.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/10\/Google-Sheets-Sheet-Row-Update-with-Singleline-TSV-ja.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/10\/Google-Sheets-Sheet-Row-Update-with-Singleline-TSV-ja.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/10\/Google-Sheets-Sheet-Row-Update-with-Singleline-TSV-ja.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":88640,"url":"https:\/\/support.questetra.com\/ja\/addons\/stripe-customer-object-create\/","url_meta":{"origin":77384,"position":3},"title":"Stripe: \u9867\u5ba2\u30aa\u30d6\u30b8\u30a7\u30af\u30c8, \u751f\u6210","author":"IMAMURA, Genichi","date":"2020-06-03","format":false,"excerpt":"\u6c7a\u6e08\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0Stripe\u4e0a\u306b \"\u9867\u5ba2\u30aa\u30d6\u30b8\u30a7\u30af\u30c8\" \u3092\u751f\u6210\u3057\u307e\u3059\u3002\u30aa\u30d6\u30b8\u30a7\u30af\u30c8\u306e\u767b\u9332\u306b\u3088\u308a\u3001\u305d\u306e\u5f8c\u306e\u7d99\u7d9a\u7684\u306a\u30ab\u30fc\u30c9\u8ab2\u91d1\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002\u5951\u7d04\u306e\u6210\u7acb\u3092\u793a\u3059\u30c8\u30fc\u30af\u30f3ID\uff08tok_123456789012345678901234\uff09\u3068\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u7b49\u306e\u9867\u5ba2\u60c5\u5831\u304c\u5fc5\u8981\u3067\u3059\u3002\u901a\u5e38\u30c8\u30fc\u30af\u30f3ID\u306f\u30d6\u30e9\u30a6\u30b6\u5074\u3067\u751f\u6210\u3055\u308c\u308b\u305f\u3081\u3001\u30bb\u30f3\u30b7\u30c6\u30a3\u30d6\u60c5\u5831\u306e\u975e\u4fdd\u6301\u975e\u901a\u904e\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002","rel":"","context":"In &quot;\u30a2\u30c9\u30aa\u30f3&quot;","block_context":{"text":"\u30a2\u30c9\u30aa\u30f3","link":"https:\/\/support.questetra.com\/ja\/category\/addons\/"},"img":{"alt_text":"Stripe: \u9867\u5ba2\u30aa\u30d6\u30b8\u30a7\u30af\u30c8, \u751f\u6210","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/06\/Stripe-Customer-Object-Create-ja.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/06\/Stripe-Customer-Object-Create-ja.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/06\/Stripe-Customer-Object-Create-ja.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/06\/Stripe-Customer-Object-Create-ja.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/06\/Stripe-Customer-Object-Create-ja.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":95590,"url":"https:\/\/support.questetra.com\/ja\/addons\/google-sheets-spreadsheets-add-sheet\/","url_meta":{"origin":77384,"position":4},"title":"Google \u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8: Spreadsheet, \u30b7\u30fc\u30c8\u3092\u8ffd\u52a0","author":"IMAMURA, Genichi","date":"2020-10-05","format":false,"excerpt":"\u65b0\u3057\u3044\u30b7\u30fc\u30c8\u3092 Spreadsheet \u5185\u306e\u672b\u5c3e\u306b\u8ffd\u52a0\u3057\u307e\u3059\u3002\u6307\u5b9a\u3057\u305f\u30b7\u30fc\u30c8\u540d\u304c\u65e2\u306b\u5b58\u5728\u3059\u308b\u5834\u5408\u3001\u81ea\u52d5\u5de5\u7a0b\u306f\u30a8\u30e9\u30fc\u7d42\u4e86\u3057\u307e\u3059\u3002\u5225\u9014 SheetId \u3092\u6307\u5b9a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002","rel":"","context":"In &quot;\u30a2\u30c9\u30aa\u30f3&quot;","block_context":{"text":"\u30a2\u30c9\u30aa\u30f3","link":"https:\/\/support.questetra.com\/ja\/category\/addons\/"},"img":{"alt_text":"Google \u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8: Spreadsheet, \u30b7\u30fc\u30c8\u3092\u8ffd\u52a0","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/10\/Google-Sheets-Spreadsheets-Add-Sheet-ja.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/10\/Google-Sheets-Spreadsheets-Add-Sheet-ja.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/10\/Google-Sheets-Spreadsheets-Add-Sheet-ja.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/10\/Google-Sheets-Spreadsheets-Add-Sheet-ja.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/10\/Google-Sheets-Spreadsheets-Add-Sheet-ja.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":83951,"url":"https:\/\/support.questetra.com\/ja\/addons\/two-tsv-strings-extract-cell-matched-lines\/","url_meta":{"origin":77384,"position":5},"title":"2\u3064\u306eTSV\u6587\u5b57\u5217, \u30bb\u30eb\u4e00\u81f4\u884c\u306e\u62bd\u51fa","author":"IMAMURA, Genichi","date":"2020-01-29","format":false,"excerpt":"TSV\u6587\u5b57\u5217A\u306e\u7279\u5b9a\u5217\u3068B\u306e\u7279\u5b9a\u5217\u3092\u6bd4\u8f03\u3057\u3001A\u306b\u5bfe\u3057\u3066\u30bb\u30eb\u5408\u81f4\u3059\u308bB\u306e\u884c\u3092\u62bd\u51fa\u3057\u307e\u3059\u3002A\u3068B\u304c\u5b8c\u5168\u306b\u4e00\u81f4\u3059\u308b\u5834\u5408\u306f\u3001B\u306e\u5168\u884c\u304c\u8fd4\u3055\u308c\u307e\u3059\u3002\u5168\u9762\u7684\u306b\u7570\u306a\u308b\u5834\u5408\u306f\u3001\u7a7a\u6587\u5b57\u5217\u304c\u8fd4\u3055\u308c\u307e\u3059\u3002","rel":"","context":"In &quot;\u30a2\u30c9\u30aa\u30f3&quot;","block_context":{"text":"\u30a2\u30c9\u30aa\u30f3","link":"https:\/\/support.questetra.com\/ja\/category\/addons\/"},"img":{"alt_text":"2\u3064\u306eTSV\u6587\u5b57\u5217, \u30bb\u30eb\u4e00\u81f4\u884c\u306e\u62bd\u51fa","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/01\/Two-Tsv-Strings-Extract-Cell-Matched-Lines-ja.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/01\/Two-Tsv-Strings-Extract-Cell-Matched-Lines-ja.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/01\/Two-Tsv-Strings-Extract-Cell-Matched-Lines-ja.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/01\/Two-Tsv-Strings-Extract-Cell-Matched-Lines-ja.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/01\/Two-Tsv-Strings-Extract-Cell-Matched-Lines-ja.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"amp_enabled":false,"_links":{"self":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/77384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/comments?post=77384"}],"version-history":[{"count":30,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/77384\/revisions"}],"predecessor-version":[{"id":144298,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/77384\/revisions\/144298"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media\/99575"}],"wp:attachment":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media?parent=77384"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/categories?post=77384"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/tags?post=77384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}