{"id":78638,"date":"2020-03-23T13:50:00","date_gmt":"2020-03-23T04:50:00","guid":{"rendered":"https:\/\/support.questetra.com\/developer-blog\/message-start-event-smtp-troubleshooting\/"},"modified":"2026-06-24T14:48:54","modified_gmt":"2026-06-24T05:48:54","slug":"throwing-message-intermediate-event-email-troubleshooting","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-troubleshooting\/","title":{"rendered":"Let&#8217;s Send an Email Automatically in the Middle of a Workflow (Non-delivery response chapter)"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"58\" data-attachment-id=\"113114\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/first-questetra-bpm-suite-step1\/attachment\/basic-banner-new-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/02\/basic-banner-new-en.png?fit=1200%2C68&amp;ssl=1\" data-orig-size=\"1200,68\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"basic-banner-new-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/02\/basic-banner-new-en.png?fit=1024%2C58&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/02\/basic-banner-new-en-1024x58.png?resize=1024%2C58&#038;ssl=1\" alt=\"\" class=\"wp-image-113114\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/02\/basic-banner-new-en.png?resize=1024%2C58&amp;ssl=1 1024w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/02\/basic-banner-new-en.png?resize=600%2C34&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/02\/basic-banner-new-en.png?resize=768%2C44&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/02\/basic-banner-new-en.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group has-border-color has-border-border-color has-text-color has-link-color wp-elements-d48b67bebc865a0f6ebc8495509bf81e has-global-padding is-layout-constrained wp-container-core-group-is-layout-34a480d6 wp-block-group-is-layout-constrained\" style=\"border-width:3px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-html\/\">&nbsp;<\/a>&nbsp;Previous Post: <a href=\"https:\/\/support.questetra.com\/en\/developer-blog\/refining-the-look-of-automatically-sent-html-emails-inline-images\/\">HTML Email: Inline Images chapter<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-get-started\/\">Basic chapter<\/a>: sending an email with a fixed mail body to a fixed address<\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-dynamic-content\/\">Mail body chapter<\/a>: changing the body of an email using embedded commands<\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-dynamic-recipients\/\">Address embed chapter<\/a>: changing the address of an email using embedded commands<\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-html\/\">HTML Email chapter<\/a>: sending an HTML email<\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-html-markdown\/\">HTML Email: Markdown chapter <\/a>\u2013 Converting Markdown to HTML and Sending HTML Emails<\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-html-inline-images\/\">HTML Email: Inline Images chapter <\/a>\u2013 Embedding in Emails and Sending HTML Emails<\/li>\n\n\n\n<li><strong>Non-delivery response chapter<\/strong>: troubleshooting when an email has not arrived<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What to do if an email isn\u2019t delivered<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the previous posts, we have created a workflow App that transmits an email using the Throwing Message Intermediate Event (Email). However, there could be cases where the email was not delivered as intended, despite you believing that you have created the App in accordance with the proper procedure. In this post I will introduce you to measures for handling such issues.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What to check on Questetra (the Sender-side)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">To confirm whether the Event was successful<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">First of all, let\u2019s confirm whether the Throwing Message Intermediate Event (Email) was successful. Open the detail page of the Process in question. When you check the <strong>Administrator Mode<\/strong> box in the Operation history section records of automatic Tasks will appear.<\/p>\n\n\n\n<p class=\"has-very-light-gray-background-color has-background wp-block-paragraph\">To enter Administrator Mode, you need to have <strong>App Administrator authorization<\/strong>. You can confirm who has the authorization in [Edit Authorization] &lt; [App Detail]. The creator of the App has authorization by default.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"961\" height=\"293\" data-attachment-id=\"112657\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-troubleshooting\/attachment\/email-troubleshooting-error-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-error-en.png?fit=961%2C293&amp;ssl=1\" data-orig-size=\"961,293\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"email-troubleshooting-error-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-error-en.png?fit=961%2C293&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-error-en.png?resize=961%2C293&#038;ssl=1\" alt=\"\" style=\"border:10px solid #aaaaaa; padding:5px; margin:5px;\" class=\"wp-image-112657\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-error-en.png?w=961&amp;ssl=1 961w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-error-en.png?resize=600%2C183&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-error-en.png?resize=768%2C234&amp;ssl=1 768w\" sizes=\"auto, (max-width: 961px) 100vw, 961px\" \/><figcaption>When the administrator mode is turned on, you can check the status of automatic Steps<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If the status of the Throwing Message Intermediate Event (Email) is \u201cAbended\u201d (Abnormally ended), the event has failed for some reason. In such a case an error notification is sent by e-mail to the <strong>App Administrator<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"477\" height=\"507\" data-attachment-id=\"112659\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-troubleshooting\/attachment\/email-troubleshooting-error-notification-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-error-notification-en.png?fit=477%2C507&amp;ssl=1\" data-orig-size=\"477,507\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"email-troubleshooting-error-notification-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-error-notification-en.png?fit=477%2C507&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-error-notification-en.png?resize=477%2C507&#038;ssl=1\" alt=\"\" style=\"border:10px solid #aaaaaa; padding:5px; margin:5px;\" class=\"wp-image-112659\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-error-notification-en.png?w=477&amp;ssl=1 477w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-error-notification-en.png?resize=296%2C315&amp;ssl=1 296w\" sizes=\"auto, (max-width: 477px) 100vw, 477px\" \/><figcaption> Example of Error Notification email <\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The format of an Error Notification email is as in the above figure. In this example, it says \u201cInvalid email address\u201d in the Error Detail, and the \u201cTo\u201d address has no @ sign. This is an invalid string for an email address.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the processing of the Throwing Message Intermediate Event (Email) has failed, check the error notification email and take the appropriate action.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">To confirm the email address of the destination<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The email address you entered as the destination could be incorrect. The error message \u201cEmail address is invalid\u201d I mentioned above is only used when the input character string is not in the form of an email address. You might have possibly sent an email to a different place.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have entered the email address directly to the input field in the Throwing Message Intermediate Event (Email), check for typographical errors in the App details page. Also, if you have specified the email address by data embedding, confirm if the original data is correct.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact Questetra (the Sender-server administrator)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you cannot solve the problem by confirming the above error or the address, or the email folder, etc. described later, please contact Questetra. (Inquiries can only be made from the email address registered as the System Administrator of Questetra BPM Suite.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/requests\/new\">Inquiry Form<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When making inquiries, please check the following details before and let us know them.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Message-ID of the email<\/li>\n\n\n\n<li>To address<\/li>\n\n\n\n<li>Approximate time of transmission<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">How to confirm the Message-ID of an email<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">I will explain how to confirm the Message-ID of an email on Questetra BPM Suite. Open the Process details page and check the Administrator Mode box. Then the<strong> [Process Log]<\/strong> button will appear.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"963\" height=\"412\" data-attachment-id=\"112661\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-troubleshooting\/attachment\/email-troubleshooting-processlog-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-processlog-en.png?fit=963%2C412&amp;ssl=1\" data-orig-size=\"963,412\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"email-troubleshooting-processlog-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-processlog-en.png?fit=963%2C412&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-processlog-en.png?resize=963%2C412&#038;ssl=1\" alt=\"\" style=\"border:10px solid #aaaaaa; padding:5px; margin:5px;\" class=\"wp-image-112661\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-processlog-en.png?w=963&amp;ssl=1 963w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-processlog-en.png?resize=600%2C257&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-processlog-en.png?resize=768%2C329&amp;ssl=1 768w\" sizes=\"auto, (max-width: 963px) 100vw, 963px\" \/><figcaption> Turn on Administrator Mode and open Process Log  <\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">In the Process Log page, you can confirm logs of each Step in the Process. Message-ID is written in the Throwing Message Intermediate Event (Email) Step.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"870\" height=\"413\" data-attachment-id=\"112663\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-troubleshooting\/attachment\/email-troubleshooting-processlog-detail-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-processlog-detail-en.png?fit=870%2C413&amp;ssl=1\" data-orig-size=\"870,413\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"email-troubleshooting-processlog-detail-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-processlog-detail-en.png?fit=870%2C413&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-processlog-detail-en.png?resize=870%2C413&#038;ssl=1\" alt=\"\" style=\"border:10px solid #aaaaaa; padding:5px; margin:5px;\" class=\"wp-image-112663\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-processlog-detail-en.png?w=870&amp;ssl=1 870w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-processlog-detail-en.png?resize=600%2C285&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-processlog-detail-en.png?resize=768%2C365&amp;ssl=1 768w\" sizes=\"auto, (max-width: 870px) 100vw, 870px\" \/><figcaption> Click on [+] button to open detail  <\/figcaption><\/figure><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">What to check on the Receiver-side<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">To confirm if the email was sent to the spam folder<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The Throwing Message Intermediate Event (Email) has been completed successfully, and the destination does not seem wrong, yet you can\u2019t find any emails that should have been sent to your inbox. In this case, the email could have been sent to the spam folder.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the case of, for example, Gmail for the web, you can view the emails sorted into spam by opening \u201cSpam\u201d from the tray list on the left side of the page. Otherwise, you can look in \u201cAll Mail.\u201d<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.google.com\/mail\/answer\/7015314\">Gmail messages are missing-Gmail Help<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Investigate with Message-ID<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you still can\u2019t find your email, try searching using <strong>Message-ID<\/strong>. Each email has a unique value referred to as a Message-ID. Gmail and others support searches using Message-ID, so if an email has been delivered, you can be sure to find it using this method.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Search emails based on Message-ID<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">For example, in the case of Gmail for Web, Message-ID search can be performed by using the search operator \u201c<strong>rfc822msgid<\/strong>.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, by adding <strong><em>in:anywhere<\/em><\/strong> to a search query, it even searches in Trash\/Spam folders.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.google.com\/mail\/answer\/7190\">Search operators you can use with Gmail-Gmail Help<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"270\" data-attachment-id=\"112666\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-troubleshooting\/attachment\/email-troubleshooting-messageid-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-messageid-en.png?fit=960%2C270&amp;ssl=1\" data-orig-size=\"960,270\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"email-troubleshooting-messageid-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-messageid-en.png?fit=960%2C270&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-messageid-en.png?resize=960%2C270&#038;ssl=1\" alt=\"\" style=\"border:10px solid #aaaaaa; padding:5px; margin:5px;\" class=\"wp-image-112666\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-messageid-en.png?w=960&amp;ssl=1 960w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-messageid-en.png?resize=600%2C169&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-messageid-en.png?resize=768%2C216&amp;ssl=1 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><figcaption> Search query syntax <\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For other email services, refer to the help page of the service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Check restrictions on your email service<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you cannot confirm the receipt of the email, please check the restrictions of the email service you are using. Receiving may be rejected due to service-specific restrictions such as the storage capacity of emails reaching the limit or the size of emails exceeding the limit.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Check the log related to email reception<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the email service, logs related to email communication may have been opened to users. You may be able to check the status of email reception (rejected, etc.) by examining such logs.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Example: Case with Google Workspace<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you use Gmail in Google Workspace, you can view the record of what happened when the limit was violated in &#8220;Email Log Search&#8221; in the Admin console. (Operation by the administrator of Google Workspace is required.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use Message-ID from [Report] &gt; [Mail Log Search] in the side menu of the Admin console to check whether the target email has been processed.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"928\" height=\"630\" data-attachment-id=\"112650\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-troubleshooting\/attachment\/email-troubleshooting-google-console-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-google-console-en.png?fit=1280%2C869&amp;ssl=1\" data-orig-size=\"1280,869\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"email-troubleshooting-google-console-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-google-console-en.png?fit=928%2C630&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-google-console-en-928x630.png?resize=928%2C630&#038;ssl=1\" alt=\"\" style=\"border:10px solid #aaaaaa; padding:5px; margin:5px;\" class=\"wp-image-112650\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-google-console-en.png?resize=928%2C630&amp;ssl=1 928w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-google-console-en.png?resize=464%2C315&amp;ssl=1 464w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-google-console-en.png?resize=768%2C521&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/09\/email-troubleshooting-google-console-en.png?w=1280&amp;ssl=1 1280w\" sizes=\"auto, (max-width: 928px) 100vw, 928px\" \/><figcaption>Google Workspace Admin Console<\/figcaption><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Contact the Receiving-side server administrator<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you do not find an email even after searching by Message-ID there is a possibility that the email was undelivered. There may have been a problem with the Incoming email server. In that case, it is difficult to solve it by yourself, so you need to contact the email server administrator.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Contact destination<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The administrator of the Incoming mail server differs depending on the service you are using. Refer to the help page of the respective service.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Inquiry Details<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Message-ID of the email<\/li>\n\n\n\n<li>To and From address<\/li>\n\n\n\n<li>Approximate time of sending\/receiving<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please tell the server administrator these three items for a smooth investigation.<br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introducing methods of cause investigation and solution when trouble occurs in automatic mail transmission by &#8220;Throwing Message Intermediate Event (Email).&#8221;<\/p>\n","protected":false},"author":3,"featured_media":77588,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[296],"tags":[],"class_list":["post-78638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-developer-blog"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?fit=1200%2C675&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?fit=1200%2C675&ssl=1",1200,675,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?fit=1024%2C576&ssl=1",1024,576,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?fit=1200%2C675&ssl=1",1200,675,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?fit=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=900%2C675&ssl=1",900,675,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=600%2C675&ssl=1",600,675,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=800%2C675&ssl=1",800,675,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=150%2C200&ssl=1",150,200,true],"newspack-article-block-square-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?resize=200%2C200&ssl=1",200,200,true],"newspack-article-block-uncropped":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?fit=1200%2C675&ssl=1",1200,675,true]},"uagb_author_info":{"display_name":"Hirotaka NISHI","author_link":"https:\/\/support.questetra.com\/en\/author\/nishiquestetra\/"},"uagb_comment_info":7,"uagb_excerpt":"Introducing methods of cause investigation and solution when trouble occurs in automatic mail transmission by \"Throwing Message Intermediate Event (Email).\"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-ksm","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":75446,"url":"https:\/\/support.questetra.com\/en\/templates\/out-of-pocket-expenses-claim-20180325\/","url_meta":{"origin":78638,"position":0},"title":"Out-of-pocket Expenses Claim","author":"Hirotaka NISHI","date":"2020-12-24","format":false,"excerpt":"A User claims every time when expense paid out-of-pocket. Launched by emailing the receipt image taken with \"smartphone\" was done, and the amount and the date etc. of expense paid are automatically entered from the email body. At the Step of [1. Claim (appending], data of the claim can be\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/eye-catch-out-of-pocket-expenses-claim-20180325-209-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/eye-catch-out-of-pocket-expenses-claim-20180325-209-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/eye-catch-out-of-pocket-expenses-claim-20180325-209-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/eye-catch-out-of-pocket-expenses-claim-20180325-209-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/eye-catch-out-of-pocket-expenses-claim-20180325-209-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":79635,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-flow-20130924\/","url_meta":{"origin":78638,"position":1},"title":"Inquiry Response Flow","author":"Hirotaka NISHI","date":"2021-03-11","format":false,"excerpt":"Accepts and answers customer inquiries. An answer template is automatically prepared when an inquiry is received via Web form or email. At the Step of [1. Acceptance \/ Answer], the support person creates answer sentences and replies, or if necessary, chooses to ask an advice or translation request. If the\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":79719,"url":"https:\/\/support.questetra.com\/en\/templates\/account-registration-reservation-process-20171218\/","url_meta":{"origin":78638,"position":2},"title":"Account Registration Reservation Process","author":"Hirotaka NISHI","date":"2021-02-22","format":false,"excerpt":"Issues user accounts and registers to\/deletes from email lists and the Workflow platform\/Roles. Information about a user is entered at the Step of [1. Request for Account], then after approval by the supervisor, it is passed to [3. Set accounts]. After that, additions to and deletions from the email list,\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-account-registration-reservation-process-20171218-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-account-registration-reservation-process-20171218-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-account-registration-reservation-process-20171218-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-account-registration-reservation-process-20171218-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-account-registration-reservation-process-20171218-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":77384,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-handling-process-20151013\/","url_meta":{"origin":78638,"position":3},"title":"Inquiry Handling Process","author":"Hirotaka NISHI","date":"2021-01-12","format":false,"excerpt":"Accepts inquiries from customers and answers. A response template is generated automatically when it receives an inquiry via a Web form or an email. If translation or technical advice is required, each Step of [2ab. Answer Support] will be assigned to a team of specialists. Staffs of the Support team\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":77746,"url":"https:\/\/support.questetra.com\/en\/templates\/expense-record-flow-20161121\/","url_meta":{"origin":78638,"position":4},"title":"Expense Record Flow","author":"Hirotaka NISHI","date":"2021-03-01","format":false,"excerpt":"Reports and records expenses after approval\/correction. The Process for all employees is automatically started at the beginning of every month. The employee holds the [1. Report] Task until the closing date and inputs the expenses and payments on behalf of during that term. At the [3. Confirmation\/Adjustment] Step, the accounting\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-expense-record-flow-20161121-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-expense-record-flow-20161121-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-expense-record-flow-20161121-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-expense-record-flow-20161121-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-expense-record-flow-20161121-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":73649,"url":"https:\/\/support.questetra.com\/en\/developer-blog\/email-start-parse\/","url_meta":{"origin":78638,"position":5},"title":"Parsing the Content of Email and make Automatic Settings Based on It","author":"furuzo","date":"2018-12-18","format":false,"excerpt":"Introducing how to automatically Start a Process by receiving an email, and to input the data into Data Items by parsing the contents of the email automatically.","rel":"","context":"In &quot;Questetra Developers Blog&quot;","block_context":{"text":"Questetra Developers Blog","link":"https:\/\/support.questetra.com\/en\/category\/developer-blog\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/Message-Start-Event.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/Message-Start-Event.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/Message-Start-Event.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/Message-Start-Event.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/Message-Start-Event.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"amp_enabled":false,"_links":{"self":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/78638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/comments?post=78638"}],"version-history":[{"count":26,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/78638\/revisions"}],"predecessor-version":[{"id":187868,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/78638\/revisions\/187868"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media\/77588"}],"wp:attachment":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media?parent=78638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/categories?post=78638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/tags?post=78638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}