{"id":79221,"date":"2019-09-09T18:31:47","date_gmt":"2019-09-09T09:31:47","guid":{"rendered":"https:\/\/support.questetra.com\/developer-blog\/trouble-20190906\/"},"modified":"2022-05-30T15:10:14","modified_gmt":"2022-05-30T06:10:14","slug":"trouble-20190906","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/incident\/trouble-20190906\/","title":{"rendered":"2019-09-05 15:10 (UTC) Access Trouble Occurred on Part of User Environment (Germany server) (Recovered)"},"content":{"rendered":"<div class=\"su-note\"  style=\"border-color:#dbdbdb;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#f5f5f5;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\">This problem has been recovered already.<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 15:10 and 15:24 on 5th of September, 2019 [UTC], for occurrence of access trouble. We deeply apologize to the customers for your inconvenience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Trouble Date<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Occurred: 2019-09-05 15:10 [UTC]<\/li><li>Recovered: 2019-09-05 15:24 [UTC]  (14 minutes period)<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What Occurred<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customers using Starter Plans at server bases in Germany was not be able to login to Questetra BPM Suite.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cause of Trouble<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Web server (gateway server) host failure<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reaction<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Recovery by restarting the web server (gateway server)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trouble Date: 2019-09-05 15:10 &#8211; 15:24 [UTC] (14m)<\/p>\n","protected":false},"author":3,"featured_media":103093,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[4680],"tags":[299],"class_list":["post-79221","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-incident","tag-saas"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1024%2C576&ssl=1",1024,576,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=900%2C675&ssl=1",900,675,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C675&ssl=1",600,675,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=800%2C675&ssl=1",800,675,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["https:\/\/i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NISHI","author_link":"https:\/\/support.questetra.com\/en\/author\/nishiquestetra\/"},"uagb_comment_info":0,"uagb_excerpt":"Trouble Date: 2019-09-05 15:10 - 15:24 [UTC] (14m)","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-kBL","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":81049,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20191018\/","url_meta":{"origin":79221,"position":0},"title":"2019-10-18 02:05 (UTC) Access Trouble, Starter Plan (Recovered)","author":"Hirotaka NISHI","date":"2019-10-18","format":false,"excerpt":"Trouble Date: 2019-10-18 02:05 \u2013 03:00 [UTC] (55m)","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident 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3x"},"classes":[]},{"id":82461,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20191206\/","url_meta":{"origin":79221,"position":1},"title":"2019-12-06 04:42 (UTC) Access Trouble, Business Plan (Recovered)","author":"Hirotaka NISHI","date":"2019-12-06","format":false,"excerpt":"Trouble Date: 2019-12-06 04:42 \u2013 05:06 [UTC] (24m)","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 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Trouble Date Occurred: 2018-04-13 11:09 [UTC +9:00] 2018-04-13 02:09\u2026","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":76383,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20190423\/","url_meta":{"origin":79221,"position":3},"title":"Apr. 23rd (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered)","author":"Hirotaka NISHI","date":"2019-04-24","format":false,"excerpt":"Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 6:12 and 9:19 on 23rd of April 2019 [JST], for the occurrence of access trouble. 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