{"id":79635,"date":"2021-03-11T14:30:56","date_gmt":"2021-03-11T05:30:56","guid":{"rendered":"https:\/\/support.questetra.com\/developer-blog\/inquiry-response-flow-20130924\/"},"modified":"2021-09-28T17:49:19","modified_gmt":"2021-09-28T08:49:19","slug":"inquiry-response-flow-20130924","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-flow-20130924\/","title":{"rendered":"Inquiry Response Flow"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b6305;border-radius:0px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3E9638;color:#ffffff;border-top-left-radius:0px;border-top-right-radius:0px\">Inquiry Response Flow<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:0px;border-bottom-right-radius:0px\">Accepts and answers customer inquiries. An answer template is automatically prepared when an inquiry is received via Web form or email. At the Step of [1. Acceptance \/ Answer], the support person creates answer sentences and replies, or if necessary, chooses to ask an advice or translation request. If the final answer cannot be made at the Step of [2. Create Answer], the process will go to [3. Answer Completion] after sending the primary answer.<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>BPMN Nodes<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\"><li><strong>1. Accept \/ Answer<\/strong> The person in charge of answering prepares the answer sentence and answers. If necessary, possible to request translation and advice from a technician by specifying the request destination.<\/li><li><strong>2. Create Answer<\/strong> The person in charge of answering prepares the answer sentence and answers. If it takes time, sends a temporary reply.<\/li><li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">14<\/span><\/span><\/span> <strong>3. Answer Completion<\/strong> The person in charge of answering prepares the answer sentence and answers. <\/li><li><strong>a. Reply to Request<\/strong> The nominated person in charge helps with such as translation or advice.<\/li><li><strong>b. Confirm the Translation\/ Advice<\/strong> The person in charge of answering checks the advice, etc., and if necessary, appoints a requester to ask questions.<\/li><li><strong>x1. Reply Email set (Subject)<\/strong> The system sets the value of the Data Item that stores the subject of the incoming email to the Data Item that is referenced for the subject of the outgoing email.<\/li><li><strong>x2a. Reply Email set (To)<\/strong> The system sets the value of the Data Item that stores the From address of the incoming email to the Data Item that is referenced for the To address of the outgoing email.<\/li><li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">23<\/span><\/span><\/span> <strong>x2b. Reply Email set (To)<\/strong> The system sets the value of the Data Item that has been entered the address at the published webform to the Data Item that is referenced for the To address of the outgoing email.<\/li><li><strong>x3. Reply Email set (Cc)<\/strong> The system sets the value of the Data Item that stores the CC addresses of the incoming email to the Data Item that is referenced for the CC addresses of the outgoing email.<\/li><li><strong>x4a. Reply Email set (Body)<\/strong> The system generates a character string with the value entered in the specified Data Item inserted and sets it in the Data Item referenced for the body of the outgoing email.<\/li><li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">24<\/span><\/span><\/span> <strong>x4b. Reply Email set (Body)<\/strong> The system generates a character string with the value entered in the specified Data Item inserted and sets it in the Data Item referenced for the body of the outgoing email.<\/li><li><strong>x5. Company Name set<\/strong> The system sets the value of the Data Item that has been entered the company name at the published webform to the Data Item that is referenced for the To address of the outgoing email.<\/li><li><strong>x6a. Append Company Name in Subject<\/strong> The system appends the value of the specified Data Item to the Process Title.<\/li><li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><strong>x6b. Append Company Name in Subject<\/strong> The system appends the value of the specified Data Item to the Process Title.<\/li><\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1 su-spoiler-closed\" data-anchor=\"diagram\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Workflow Diagram (click to open)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"745\" height=\"630\" data-attachment-id=\"103445\" data-permalink=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-flow-20130924\/attachment\/inquiry-response-flow-20130924-220-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/inquiry-response-flow-20130924-220-en.png?fit=855%2C723&amp;ssl=1\" data-orig-size=\"855,723\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"inquiry-response-flow-20130924-220-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/inquiry-response-flow-20130924-220-en.png?fit=745%2C630&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/inquiry-response-flow-20130924-220-en-745x630.png?resize=745%2C630&#038;ssl=1\" alt=\"\" class=\"wp-image-103445\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/inquiry-response-flow-20130924-220-en.png?resize=745%2C630&amp;ssl=1 745w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/inquiry-response-flow-20130924-220-en.png?resize=373%2C315&amp;ssl=1 373w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/inquiry-response-flow-20130924-220-en.png?resize=768%2C649&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/inquiry-response-flow-20130924-220-en.png?w=855&amp;ssl=1 855w\" sizes=\"auto, (max-width: 745px) 100vw, 745px\" \/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li>BPMN Icons<ul><li>Start Event<\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/message-start-event-email\/\" target=\"_blank\">Message Start Event (email)<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/message-start-event-form\/\" target=\"_blank\">Message Start Event (form)<\/a><\/li><li>End Event<\/li><li>Terminate End Event<\/li><li>Join Gateway<\/li><li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/exclusive-gateway\/\">XOR Gateway<\/a><\/li><li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/throwing-message-intermediate-event-email\/\">Throwing Message Intermediate Event (email)<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/timer-intermediate-event\/\" target=\"_blank\">Timer Intermediate Event<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/human-task\/\" target=\"_blank\">Human Task<\/a><\/li><li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-data-assignment\/\">Update Data<\/a><\/li><\/ul><\/li><\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1 su-spoiler-closed\" data-anchor=\"vars\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Variables (click to open)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Email Contents =<\/strong> <span style=\"font-style:italic;\"> 0<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Email Subject<\/strong> <span style=\"font-style:italic;\">q_Email_Subject 1<\/span>: Automatically set at the Start Event (email)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Email From (Shown name)<\/strong> <span style=\"font-style:italic;\">q_Display 35<\/span>: Automatically set at the Start Event (email)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Email From<\/strong> <span style=\"font-style:italic;\">q_From 2<\/span>: Automatically set at the Start Event (email)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Email CC<\/strong> <span style=\"font-style:italic;\">q_CC 3<\/span>: Automatically set at the Start Event (email)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Email Body<\/strong> <span style=\"font-style:italic;\">q_Body 4<\/span>: Automatically set at the Start Event (email)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span> <strong>Email Attachment<\/strong> <span style=\"font-style:italic;\">q_Email_Attachment 5<\/span>: Automatically set at the Start Event (email)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Form Contents =<\/strong> <span style=\"font-style:italic;\"> 6<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Last Name<\/strong> <span style=\"font-style:italic;\">q_Last 7<\/span><span style=\"color:#990000;\">*<\/span>: To be entered at the Start Event (Form)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>First Name<\/strong> <span style=\"font-style:italic;\">q_First 8<\/span>: To be entered at the Start Event (Form)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Company Name<\/strong> <span style=\"font-style:italic;\">q_Company 9<\/span>: To be entered at the Start Event (Form)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Phone Number<\/strong> <span style=\"font-style:italic;\">q_Phone 10<\/span>: To be entered at the Start Event (Form)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Email Address<\/strong> <span style=\"font-style:italic;\">q_Email 11<\/span><span style=\"color:#990000;\">*<\/span>: To be entered at the Start Event (Form)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Inquiry<\/strong> <span style=\"font-style:italic;\">q_Inquiry 36<\/span><span style=\"color:#990000;\">*<\/span>: To be entered at the Start Event (Form)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span> <strong>Form Attachment<\/strong> <span style=\"font-style:italic;\">q_Form 13<\/span>: To be entered at the Start Event (Form)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Check Box)\"><\/i><\/span> <strong>Questionnaire 1 \uff08Type of Inquiry\uff09<\/strong> <span style=\"font-style:italic;\">q_Type 14<\/span>: To be entered at the Start Event (Form)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Check Box)\"><\/i><\/span> <strong>Questionnaire 2 \uff08Questetra for\uff09<\/strong> <span style=\"font-style:italic;\">q_Questetra 15<\/span>: To be entered at the Start Event (Form)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Check Box)\"><\/i><\/span> <strong>Questionnaire 3 (Appendix)<\/strong> <span style=\"font-style:italic;\">q_Appendix 16<\/span>: To be entered at the Start Event (Form)<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Handler\/ Cotrol =<\/strong> <span style=\"font-style:italic;\"> 17<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Contract Status<\/strong> <span style=\"font-style:italic;\">q_Contract 18<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Company name<\/strong> <span style=\"font-style:italic;\">q_Company2 19<\/span>: When started by the form,  automatically set at x5<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Representative Name<\/strong> <span style=\"font-style:italic;\">q_Personnel 20<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Keywords<\/strong> <span style=\"font-style:italic;\">q_Keywords 21<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Select Box)\"><\/i><\/span> <strong>Handler<\/strong> <span style=\"font-style:italic;\">q_Handler 22<\/span>:  <span style=\"color:#0693E3;\">${processInstance.initQuserId}<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span> <strong>Answer Deadline<\/strong> <span style=\"font-style:italic;\">q_Answer 23<\/span>:  <span style=\"color:#0693E3;\">processInstanceStartDatetime.addDays(1)<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Request for Advice or Translation =<\/strong> <span style=\"font-style:italic;\"> 24<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Search Select Box)\"><\/i><\/span> <strong>Advisor\/Translator<\/strong> <span style=\"font-style:italic;\">q_Advisor 25<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-comments fa-lg\" style=\"color:#045FB4;\" title=\"Discussion\"><\/i><\/span> <strong>Memo<\/strong> <span style=\"font-style:italic;\">q_Memo 26<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Reply Email from CS =<\/strong> <span style=\"font-style:italic;\"> 27<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Subject<\/strong> <span style=\"font-style:italic;\">q_Subject 28<\/span>: When started by email, automatically set at x1<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span> <strong>Transmission Timer<\/strong> <span style=\"font-style:italic;\">q_Transmission 29<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>To<\/strong> <span style=\"font-style:italic;\">q_To 30<\/span>: Automatically set at x2<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Cc<\/strong> <span style=\"font-style:italic;\">q_CC2 31<\/span>: When started by email, automatically set at x3<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>From<\/strong> <span style=\"font-style:italic;\">q_From2 32<\/span>:  <span style=\"color:#0693E3;\">support@questetra.com<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span> <strong>Attachment<\/strong> <span style=\"font-style:italic;\">q_Attachment 33<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Email Body<\/strong> <span style=\"font-style:italic;\">q_Email_Body 34<\/span>: A template is automatically set at x4<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/drive.google.com\/uc?id=19Gq9USaec7OABjwLc419xfZ9qZdMENdE&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-response-flow-20130924-220-en.qar<\/a><\/p>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> Available for <span style=\"color:#e06666\" class=\"has-inline-color\"><strong>Advanced<\/strong><\/span> and <span style=\"color:#4a86e8\" class=\"has-inline-color\"><strong>Professional<\/strong><\/span> edition.<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>You need to associate the Swimlane settings according to your organizational structure upon import<\/li><li>For practical use, please change the fixed values that have been set<ul><li>The signature set in the body of the Throwing Message Intermediate Event \u2018Primary Answer\u2019<\/li><li>The Initial Value set in the Data Item \u201cFrom\u201d<\/li><li>Wordings set in the Choice labels of Select-type Data Items of Questionnaire 1 to 3<\/li><li>The signature set in the Value or Expression of the Update Data x4ab. Reply Email set (Body)<\/li><\/ul><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Scenario: <a rel=\"noreferrer noopener\" href=\"https:\/\/en.workflow-sample.net\/2013\/09\/inquiry.html\" target=\"_blank\">Visualizing &#8216;Inquiry Handling&#8217; in the Cloud-based Workflow<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360052780932-Settings-Required-When-Importing-an-Archive\" target=\"_blank\">Settings Required When Importing an Archive<\/a><\/li><li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002260431-M218-Auto-Start-Triggered-by-Incoming-Email\" target=\"_blank\">M218: Auto Start Triggered by Incoming Email<\/a><\/li><li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002245412-M220-Auto-Start-Triggered-by-Public-Web-Form-Entry\" target=\"_blank\">M220: Auto Start Triggered by Public Web Form Entry<\/a><\/li><li>Reference: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360024571231-R2170-Limitation-on-the-Number-of-Running-Processes\" target=\"_blank\">R2170: Limitation on the Number of Running Processes<\/a><\/li><li>Reference: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360037214372\" target=\"_blank\">R2180: Error Notification of Email Start<\/a><\/li><li>Blog: <a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/developer-blog\/service-task-calculation-title\/\" target=\"_blank\">Let\u2019s Set the Title Automatically<\/a><\/li><li>Blog: <a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-get-started\/\" target=\"_blank\">Let\u2019s Send an Email Automatically in the Middle of a Workflow (Basic chapter)<\/a><\/li><li>Blog: <a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/developer-blog\/message-start-event-receive-task-form-basic\/\" target=\"_blank\">Let\u2019s Create Public Web Forms (Basic)<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Accepts and answers customer inquiries. An answer template is automatically prepared when an inquiry is received via Web form or email. At the Step of [1. Acceptance \/ Answer], the support person creates answer sentences and replies, or if necessary, chooses to ask an advice or translation request. If the final answer cannot be made at the Step of [2. Create Answer], the process will go to [3. Answer Completion] after sending the primary 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NISHI","author_link":"https:\/\/support.questetra.com\/en\/author\/nishiquestetra\/"},"uagb_comment_info":0,"uagb_excerpt":"Accepts and answers customer inquiries. An answer template is automatically prepared when an inquiry is received via Web form or email. At the Step of [1. Acceptance \/ Answer], the support person creates answer sentences and replies, or if necessary, chooses to ask an advice or translation request. If the final answer cannot be made&hellip;","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-kIr","jetpack-related-posts":[{"id":77384,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-handling-process-20151013\/","url_meta":{"origin":79635,"position":0},"title":"Inquiry Handling Process","author":"Hirotaka NISHI","date":"2021-01-12","format":false,"excerpt":"Accepts inquiries from customers and answers. A response template is generated automatically when it receives an inquiry via a Web form or an email. If translation or technical advice is required, each Step of [2ab. Answer Support] will be assigned to a team of specialists. Staffs of the Support team\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":75429,"url":"https:\/\/support.questetra.com\/en\/templates\/answer-drafting-flow-20161219\/","url_meta":{"origin":79635,"position":1},"title":"Answer Drafting Flow","author":"Hirotaka NISHI","date":"2021-02-01","format":false,"excerpt":"Accepts questions and designates personnel to create the answer. After accepting the question with the Web form or email etc., the person in charge who will prepare the answer sentence will be appointed at the Step of [2. Jurisdiction to answer]. Answers are drafted by AI, and responsible personnel completes\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":77282,"url":"https:\/\/support.questetra.com\/en\/templates\/sla-credits-issuance-flow-20160201\/","url_meta":{"origin":79635,"position":2},"title":"SLA Credits Issuance Flow","author":"Hirotaka NISHI","date":"2021-02-18","format":false,"excerpt":"Accepts reduction claims based on SLA (Service Level Agreement) from customers and issues service credits. When there is an application via the Web form, the Workflow is Started, and the Service Operation manager confirms the results at the Step of [2. Downtime Confirmation]. If it does not meet the SLA,\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":79860,"url":"https:\/\/support.questetra.com\/en\/templates\/common-password-request-20160725\/","url_meta":{"origin":79635,"position":3},"title":"Common Password Request","author":"Hirotaka NISHI","date":"2021-01-05","format":false,"excerpt":"Manage common passwords. Passwords are recorded in Google Sheets and retrieved\/updated via the API. The password user requests disclosure at the Step of [1. Password Request]. When the administrator approves, the password is automatically acquired and disclosed at the Step of [3. Password confirmation]. After confirmation, the password recorded in\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-common-password-request-20160725-209-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-common-password-request-20160725-209-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-common-password-request-20160725-209-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-common-password-request-20160725-209-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-common-password-request-20160725-209-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":79943,"url":"https:\/\/support.questetra.com\/en\/templates\/work-request-flow-20180305\/","url_meta":{"origin":79635,"position":4},"title":"Work Request Flow","author":"Hirotaka NISHI","date":"2021-03-15","format":false,"excerpt":"Records and manages work requests and completion reports. The requester appoints the request destination and inputs the work contents and desired completion date at the Step of [1. Input Request]. Employees who have been appointed carry out the requested work and report the completion at the Step of [2. 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Started by the acceptance of an application via the web form or an email and person in charge will be assigned at the [1. Assignment of Representative] Step. When the representative decides the demo date schedule, it is automatically registered in\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1","_links":{"self":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/79635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/comments?post=79635"}],"version-history":[{"count":12,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/79635\/revisions"}],"predecessor-version":[{"id":114222,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/79635\/revisions\/114222"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media\/103449"}],"wp:attachment":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media?parent=79635"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/categories?post=79635"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/tags?post=79635"},{"taxonomy":"faq_section","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/faq_section?post=79635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}