- <\/i>7<\/span><\/span><\/span> 0. Entr. Guest \/ Complaint<\/strong> The person in charge registers the information of the customer who checked in. If a complaint is reported, enters it in the Internal memo field.<\/li>
- <\/i>1<\/span><\/span><\/span> 1. Rprt. Checked-out<\/strong> The front clerk in charge reports the room that has been checked-out.<\/li>
- <\/i>3<\/span><\/span><\/span> 2. Clean up<\/strong> The cleaning staff cleans the designated room.<\/li>
- <\/i>6<\/span><\/span><\/span> 2x. Rework<\/strong> The cleaning staff takes care of the areas where deficiencies have been pointed out.<\/li>
- <\/i>4<\/span><\/span><\/span> 3. Inspect room<\/strong> The person in charge inspects the room after cleaning. If there are any deficiencies, returns to the cleaning staff.<\/li>
- <\/i>10<\/span><\/span><\/span> x1a. Set Title<\/strong> The system generates a string from the value of the specified Data Item and the time the token arrives at the node and sets it in the Process Title.<\/li>
- <\/i>11<\/span><\/span><\/span> x1b. Set Title<\/strong> The system generates a string from the value of the specified Data Item and the time the token arrives at the node and sets it in the Process Title.<\/li>
- <\/i>2<\/span><\/span><\/span> x1c. Set Title<\/strong> The system generates a string from the value of the specified Data Item and the time the token arrives at the node and sets it in the Process Title.<\/li><\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Workflow Diagram (click to open)<\/div>\n\n\n\n![\"\"](\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/information-sharing-in-shift-work-20180109-220-en-838x630.png?resize=838%2C630&ssl=1\")
<\/figure><\/div>\n\n\n\n- BPMN Icons
- Start Event<\/li>
- Message Start Event (HTTP)<\/a><\/li>
- End Event<\/li>
- Join Gateway<\/li>
- XOR Gateway<\/a><\/li>
- Throwing Message Intermediate Event (email)<\/a><\/li>
- Timer Intermediate Event (Boundary Type)<\/a><\/li>
- Human Task<\/a><\/li>
- Update Data<\/a><\/li><\/ul><\/li><\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Variables (click to open)<\/div>\n- \n
- <\/i><\/span> = Guest’s general info =<\/strong> 6<\/span>: <\/li>\n
- <\/i><\/span> Extra bed<\/strong> q_Extra 7<\/span>: 0<\/span><\/li>\n
- <\/i><\/span> Parking<\/strong> q_Parking 8<\/span>: no<\/span><\/li>\n
- <\/i><\/span> Children under 3<\/strong> q_Children 9<\/span>: 0<\/span><\/li>\n
- <\/i><\/span> Pet<\/strong> q_Pet 10<\/span>: 0<\/span><\/li>\n
- <\/i><\/span> Goods rental<\/strong> q_Goods 11<\/span>: <\/li>\n
- <\/i><\/span> Multiple rooms<\/strong> q_Rooms 12<\/span>: <\/li>\n
- <\/i><\/span> = Internal communication =<\/strong> 0<\/span>: <\/li>\n
- <\/i><\/span> Internal memo<\/strong> q_Memo 1<\/span>: <\/li>\n
- <\/i><\/span> \uff08Delivery time\uff09<\/strong> q_Delivery 13<\/span>: processInstanceStartDatetime.addHours(13).getFirstTimeInDate().addHours(5)<\/span><\/li>\n
- <\/i><\/span> = Room to be housekept =<\/strong> 2<\/span>: <\/li>\n
- <\/i><\/span> Storey<\/strong> q_Storey 3<\/span>: <\/li>\n
- <\/i><\/span> Room no.<\/strong> q_Number 4<\/span>: <\/li>\n
- <\/i><\/span> Instruction from Front desk<\/strong> q_Instruction 5<\/span>: <\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n
<\/i> Download<\/h3>\n\n\n\n
information-sharing-in-shift-work-20180109-220-en.qar<\/a><\/p>\n\n\n\n
<\/i> Only available for Professional<\/strong><\/span> edition.<\/p>\n\n\n
<\/div>\n\n\n\n<\/i> Notes<\/h3>\n\n\n\n
- You need to associate the Swimlane settings according to your organizational structure upon import<\/li>
- For practical use, please change the fixed values that have been set
- The To address of the Throwing Message Intermediate Event \u2018Email\u2019<\/li><\/ul><\/li><\/ul>\n\n\n\n
<\/i> See also<\/h3>\n\n\n\n
- Scenario: Episode 569: Business Improvement in Hotel Operation (Part 2)<\/a><\/li>
- Settings Required When Importing an Archive<\/a><\/li>
- Manual: M105: Accepting An Offered Task<\/a><\/li>
- Manual: M404: “Customer Name” to be Automatically Set in the [Title] Midstream<\/a><\/li>
- Manual: M410: Narrow Down “Product Name” List Display by Filtering with “Product Classification”<\/a><\/li>
- Reference: R2272: Output of Strings via EL syntax<\/a><\/li>
- Data Item: Select-Type<\/a><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"
Manages customer service at the hotel business. When the front desk staff inputs the customer’s checkout at the Step of [1 Report Checked-out], the room cleaning staff carries out the cleaning and ends with [3 Inspect room]. If the staff in charge of the night shift has input what dealt with guest’s complaints, the front desk staff will be notified it so that to be possible an appropriate response at checkout.<\/p>\n","protected":false},"author":3,"featured_media":103542,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[156],"tags":[321],"class_list":["post-79872","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-templates","tag-information-control"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?fit=1200%2C675&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?fit=1200%2C675&ssl=1",1200,675,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?fit=1024%2C576&ssl=1",1024,576,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?fit=1200%2C675&ssl=1",1200,675,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?fit=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?resize=900%2C675&ssl=1",900,675,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?resize=600%2C675&ssl=1",600,675,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?resize=800%2C675&ssl=1",800,675,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-s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NISHI","author_link":"https:\/\/support.questetra.com\/en\/author\/nishiquestetra\/"},"uagb_comment_info":3,"uagb_excerpt":"Manages customer service at the hotel business. When the front desk staff inputs the customer's checkout at the Step of [1 Report Checked-out], the room cleaning staff carries out the cleaning and ends with [3 Inspect room]. If the staff in charge of the night shift has input what dealt with guest's complaints, the front…","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-kMg","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":74411,"url":"https:\/\/support.questetra.com\/en\/templates\/guest-complaints-sharing-process-20180109\/","url_meta":{"origin":79872,"position":0},"title":"Guest Complaints Sharing Process","author":"IMAMURA, Genichi","date":"2019-01-21","format":false,"excerpt":"If there is a complaint from the guest, it will be recorded in [0. Entr. Guest \/ Complaint]. The front representative can recognize the occurrence of complaints by automatic mail at 5 o'clock in the morning. The content to be shared by the cleaning staff from the front manager is\u2026","rel":"","context":"In "Workflow Apps"","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?fit=855%2C677&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?fit=855%2C677&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?fit=855%2C677&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?fit=855%2C677&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":76641,"url":"https:\/\/support.questetra.com\/en\/templates\/human-multitasking-workflow-20180101\/","url_meta":{"origin":79872,"position":1},"title":"Human Multitasking Workflow","author":"IMAMURA, Genichi","date":"2021-02-15","format":false,"excerpt":"Cleaning work and cleaning inspection work are carried out. If there is a work in [2. Clean up] or [3. Inspect room], a person who can deal with it will respond. 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This functionality reduces user errors and saves time by pre-filling relevant information.","rel":"","context":"In "Questetra Developers Blog"","block_context":{"text":"Questetra Developers Blog","link":"https:\/\/support.questetra.com\/en\/category\/developer-blog\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/11\/blog-public-forms-query-paramete-eyecatch-05.jpg?fit=1200%2C630&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/11\/blog-public-forms-query-paramete-eyecatch-05.jpg?fit=1200%2C630&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/11\/blog-public-forms-query-paramete-eyecatch-05.jpg?fit=1200%2C630&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/11\/blog-public-forms-query-paramete-eyecatch-05.jpg?fit=1200%2C630&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/11\/blog-public-forms-query-paramete-eyecatch-05.jpg?fit=1200%2C630&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":163421,"url":"https:\/\/support.questetra.com\/en\/templates\/satisfaction-survey-20211011\/","url_meta":{"origin":79872,"position":3},"title":"Survey Acquisition","author":"Tsuyoshi Kusaka","date":"2024-07-23","format":false,"excerpt":"Automatically responds to everything from sending a survey request email to a thank you email, and sends an automatic reminder email if the survey has not been responded to after 3 days. 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- Settings Required When Importing an Archive<\/a><\/li>
- Scenario: Episode 569: Business Improvement in Hotel Operation (Part 2)<\/a><\/li>
- The To address of the Throwing Message Intermediate Event \u2018Email\u2019<\/li><\/ul><\/li><\/ul>\n\n\n\n
- <\/i><\/span> Extra bed<\/strong> q_Extra 7<\/span>: 0<\/span><\/li>\n
- <\/i>1<\/span><\/span><\/span> 1. Rprt. Checked-out<\/strong> The front clerk in charge reports the room that has been checked-out.<\/li>