{"id":96201,"date":"2020-10-12T16:44:00","date_gmt":"2020-10-12T07:44:00","guid":{"rendered":"https:\/\/support.questetra.com\/developer-blog\/bug-20201012-2\/"},"modified":"2021-03-08T13:58:27","modified_gmt":"2021-03-08T04:58:27","slug":"bug-20201012-2","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/incident\/bug-20201012-2\/","title":{"rendered":"App may become uneditable if a base PDF is used by multiple Steps (Fixed)"},"content":{"rendered":"<div class=\"su-note\"  style=\"border-color:#dbdbdb;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#f5f5f5;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\">This bug has been fixed.<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Fixed Version<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Ver. 12.2.1<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Affected Version and Operation<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Ver. 12.2.0 and later versions<\/li><li>Multiple &#8220;Service Tasks (PDF generation)&#8221; are set in one workflow App, and a base PDF (PDF form) with a file size of 1MB or more is commonly used by the Tasks<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Bug Details<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Occurs in a workflow App that meets all of the following conditions:<ul><li>Multiple &#8220;Service Tasks (PDF generation)&#8221; is set in one workflow App<\/li><li>Base PDF (PDF form) with a file size of 1MB or more is registered as &#8220;Add-on&#8221; or &#8220;App shared Add-on&#8221;<\/li><li>Multiple &#8220;Service Tasks (PDF Generation)&#8221; utilize the same &#8220;Add-on\/App Shared Add-on&#8221; above<\/li><\/ul><\/li><li>What will occur<ul><li>A system error occurs when trying to open the App details screen or App editing screen, and the target screen is not displayed<\/li><li>As a consequence, you will not be able to check or edit the settings of the target App<\/li><\/ul><\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Workround\u30fbRecovery<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Please remove the Add-on (Base PDF) or update the file so that it is less than 1MB with the following procedure<ul><li>For app-specific &#8220;Add-on&#8221;<ul><li>Enter the URL in the following format directly to your browser then delete or update the target Base PDF (PDF form) in the &#8220;Manage Add-on&#8221; screen<ul><li>{YOUR PLATFORM URL}\/PMM\/ProcessModel\/File\/list?processModelInfoId={APP ID}&amp;fileType=pdf\/<\/li><\/ul><\/li><li>Open the App detail screen of the target App from the Apps list<\/li><\/ul><\/li><li>For App-shared Addo-on<ul><li>Go to [System Settings] &gt; [App-shared Add-on] &gt; [PDF form in service task (PDF generation)], then delete or update the target BasePDF (PDF form)<\/li><\/ul><\/li><\/ul><\/li><li>This bug is a problem in the [App Settings] menu. It does not affect the execution of the &#8220;Service Task (PDF generation)&#8221;.<\/li><li><s>This bug is due to be fixed in the coming version (Ver. 12.2.1)<\/s><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fixed Version: Ver. 12.2.1<\/p>\n","protected":false},"author":3,"featured_media":102445,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[4680],"tags":[],"class_list":["post-96201","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-incident"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?fit=1200%2C675&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?fit=1024%2C576&ssl=1",1024,576,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=900%2C675&ssl=1",900,675,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=600%2C675&ssl=1",600,675,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=800%2C675&ssl=1",800,675,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/04\/bug-report-en-1200x675-1.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["htt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NISHI","author_link":"https:\/\/support.questetra.com\/en\/author\/nishiquestetra\/"},"uagb_comment_info":0,"uagb_excerpt":"Fixed Version: Ver. 12.2.1","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-p1D","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":96429,"url":"https:\/\/support.questetra.com\/en\/incident\/bug-20201014\/","url_meta":{"origin":96201,"position":0},"title":"Value of Numeric Row Sum of Table-type may not be Reflected in Numeric-type (Fixed)","author":"Hirotaka NISHI","date":"2020-10-14","format":false,"excerpt":"Fixed Version: Ver. 12.2.1","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident 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