{"id":70696,"date":"2018-09-20T12:18:12","date_gmt":"2018-09-20T03:18:12","guid":{"rendered":"https:\/\/support.questetra.com\/?p=70696"},"modified":"2022-06-01T13:48:38","modified_gmt":"2022-06-01T04:48:38","slug":"zendesk-add-on","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/ja\/developer-blog\/zendesk-add-on\/","title":{"rendered":"Zendesk \u3068\u30af\u30e9\u30a6\u30c9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u306e\u9023\u643a\uff08Zendesk \u306e\u30c1\u30b1\u30c3\u30c8\u66f4\u65b0\uff09"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n
<\/div>\n\n\n\n
\"\"<\/figure><\/div>\n\n\n\n

\u30b7\u30b9\u30c6\u30e0\u9023\u643a\u30cd\u30bf\u3067\u3088\u304f\u30d6\u30ed\u30b0\u3092\u66f8\u3044\u3066\u3044\u308b\u65e5\u4e0b\u3067\u3059\u3002<\/p>\n\n\n\n

\u4ee5\u524d\u306b Zendesk<\/a> \u3068 Questetra \u306e\u9023\u643a\u306b\u3064\u3044\u3066\u30d6\u30ed\u30b0\u3092\u66f8\u304d\u307e\u3057\u305f\uff08Zendesk \u3068\u30af\u30e9\u30a6\u30c9\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u306e\u9023\u643a\u65b9\u6cd5<\/a>\uff09\u3002\u4eca\u56de\u306f\u305d\u306e\u7d9a\u304d\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u9023\u643a\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n

  1. Zendesk \u3067\u30c1\u30b1\u30c3\u30c8\u4f5c\u6210\u3057\u305f\u3089\u3001Questetra \u306b\u30c7\u30fc\u30bf\u9001\u4ed8\u3057\u3066\u696d\u52d9\u30d5\u30ed\u30fc\u958b\u59cb<\/li>
  2. Questetra \u3067\u696d\u52d9\u30d5\u30ed\u30fc\u306b\u6cbf\u3063\u3066\u4f5c\u696d\u3092\u9032\u3081\u308b<\/li>
  3. Questetra \u3067\u696d\u52d9\u304c\u5b8c\u4e86\u3057\u305f\u3089\u3001Zendesk \u306b\u30c7\u30fc\u30bf\u9001\u4ed8\u3057\u3066\u30c1\u30b1\u30c3\u30c8\u3092\u89e3\u6c7a\u6e08\u306b\u5909\u66f4<\/li><\/ol>\n\n\n\n
    \"\"<\/figure><\/div>\n\n\n\n

    Zendesk \u306b\u9650\u3089\u305a\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u306e\u4ed5\u7d44\u307f\u3067\u306f\u3001\u51e6\u7406\u306e\u9806\u5e8f\u3084\u9014\u4e2d\u306e\u4f5c\u696d\u3092\u30e2\u30ec\u306a\u304f\u5b9f\u65bd\u3059\u308b\u3068\u3044\u3063\u305f\u3053\u3068\u3092\u898f\u5b9a\u3067\u304d\u307e\u305b\u3093\u3002Questetra \u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u305d\u3046\u3044\u3063\u305f\u70b9\u3092\u88dc\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

    \u305d\u306e\u8a2d\u5b9a\u65b9\u6cd5\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n\n\n

    \u76ee\u6b21<\/div>
    1: Zendesk \u304b\u3089 Questetra \u306e\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u958b\u59cb\u3059\u308b\u65b9\u6cd5
    \n2: Questetra \u304b\u3089 Zendesk \u306e\u30c1\u30b1\u30c3\u30c8\u3092\u66f4\u65b0\u3059\u308b\u65b9\u6cd5
    \n3: \u307e\u3068\u3081<\/div><\/div>\n\n\n
    \n

    1: Zendesk \u304b\u3089 Questetra \u306e\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u958b\u59cb\u3059\u308b\u65b9\u6cd5<\/h3>\n<\/div><\/div>\n\n\n\n

    Zendesk \u304b\u3089 Questetra \u306b http \u30ea\u30af\u30a8\u30b9\u30c8\u3092\u9001\u4ed8\u3059\u308b\u3053\u3068\u3067\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002
    \u8a73\u3057\u304f\u306f\u524d\u56de\u306e\u8a18\u4e8b<\/a>\u3092\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n

    \n

    2: Questetra \u304b\u3089 Zendesk \u306e\u30c1\u30b1\u30c3\u30c8\u3092\u66f4\u65b0\u3059\u308b\u65b9\u6cd5<\/h3>\n<\/div><\/div>\n\n\n\n

    Questetra \u304b\u3089 Zendesk \u306e REST API \u306b\u5bfe\u3057\u3066 http \u30ea\u30af\u30a8\u30b9\u30c8\u3092\u9001\u308b\u3053\u3068\u3067\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002
    \u4eca\u56de\u306f Zendesk \u306e\u30c1\u30b1\u30c3\u30c8\u66f4\u65b0\u306e\u30a2\u30c9\u30aa\u30f3\u3092\u6e96\u5099\u3057\u307e\u3057\u305f\u3002
    \u203b\u3061\u306a\u307f\u306b\u3001\u30a2\u30c9\u30aa\u30f3\u3067\u306f\u306a\u304f\u300c\u30e1\u30c3\u30bb\u30fc\u30b8\u9001\u4fe1\u4e2d\u9593\u30a4\u30d9\u30f3\u30c8(http)\u300d\u3084\u300c\u30b9\u30af\u30ea\u30d7\u30c8\u30bf\u30b9\u30af\u300d\u3067\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002
    \u3000    \u95a2\u9023\u30de\u30cb\u30e5\u30a2\u30eb M225: \u696d\u52d9\u30c7\u30fc\u30bf\u3092\u7d44\u307f\u8fbc\u3093\u3060HTTP\u30ea\u30af\u30a8\u30b9\u30c8\u304c\u3001\u81ea\u52d5\u7684\u306b\u9001\u4fe1\u3055\u308c\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3059\u308b<\/a>
    \u3000    \u95a2\u9023\u30de\u30cb\u30e5\u30a2\u30eb M230: \u696d\u52d9\u30c7\u30fc\u30bf\u306e\u8907\u96d1\u306a\u30c7\u30fc\u30bf\u52a0\u5de5\u304c\u81ea\u52d5\u5b9f\u884c\u3055\u308c\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3059\u308b\uff08ECMA\u30b9\u30af\u30ea\u30d7\u30c8\uff09<\/a><\/p>\n\n\n\n

    Zendesk \u5074\u306e\u8a8d\u8a3c\u3084 API \u8a73\u7d30\u306b\u3064\u3044\u3066\u306f\u4ee5\u4e0b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002
    \u3000    Zendesk \u30de\u30cb\u30e5\u30a2\u30eb\uff1a\u8a8d\u8a3c\u306b\u3064\u3044\u3066<\/a>
    \u3000    Zendesk \u30de\u30cb\u30e5\u30a2\u30eb\uff1aAPI \u30ea\u30d5\u30a1\u30ec\u30f3\u30b9<\/a>
    \u203bZendesk \u5074\u3067 API \u3092\u53d7\u3051\u4ed8\u3051\u308b\u3088\u3046\u8a2d\u5b9a\u304c\u5fc5\u8981\u3067\u3059\u306e\u3067\u3001\u3054\u7559\u610f\u304f\u3060\u3055\u3044<\/p>\n\n\n\n

    \u307e\u305a Zendesk \u306e\u30c1\u30b1\u30c3\u30c8\u66f4\u65b0\u3059\u308b\u30a2\u30c9\u30aa\u30f3\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

    \"\"<\/figure><\/div>\n\n\n\n

    \u30a2\u30c9\u30aa\u30f3\u306e\u30d5\u30a1\u30a4\u30eb\u306f\u4ee5\u4e0b\u304b\u3089\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3057\u3066\u3001\u3053\u3061\u3089\u306e\u30da\u30fc\u30b8\uff08\u30de\u30cb\u30e5\u30a2\u30eb M415\uff09<\/a>\u3092\u53c2\u8003\u306b\u30a4\u30f3\u30dd\u30fc\u30c8\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n

    \u3000Zendesk Support \u30c1\u30b1\u30c3\u30c8\u66f4\u65b0<\/a><\/p>\n\n\n\n

    \u8a2d\u5b9a\u9805\u76ee\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3002<\/p>\n\n\n\n

    \"\"<\/figure><\/div>\n\n\n\n
    \u9805\u76ee\u540d<\/th>\u5fc5\u9808<\/th>\u5f62\u5f0f<\/th><\/tr><\/thead>
    A: Sub Domain<\/td>\u5fc5\u9808<\/td>Zendesk \u30b5\u30d6\u30c9\u30e1\u30a4\u30f3\u3092\u5165\u529b<\/td><\/tr>
    B: email<\/td>\u5fc5\u9808<\/td>Zendesk \u30ed\u30b0\u30a4\u30f3\u30a2\u30ab\u30a6\u30f3\u30c8\u306e\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9\u3092\u5165\u529b<\/td><\/tr>
    C: API token<\/td>\u5fc5\u9808<\/td>Zendesk \u304b\u3089\u53d6\u5f97\u3057\u305f API token \u3092\u5165\u529b<\/td><\/tr>
    D: \u30c1\u30b1\u30c3\u30c8ID\u304c\u683c\u7d0d\u3055\u308c\u3066\u3044\u308b\u6587\u5b57\u578b\u30c7\u30fc\u30bf\u9805\u76ee<\/td>\u5fc5\u9808<\/td>Questetra \u306b\u6e21\u3055\u308c\u305f\u30c1\u30b1\u30c3\u30c8 ID \u304c\u5165\u3063\u305f\u6587\u5b57\u578b\u30c7\u30fc\u30bf\u3092\u6307\u5b9a<\/td><\/tr>
    E: \u30c1\u30b1\u30c3\u30c8\u30b9\u30c6\u30fc\u30bf\u30b9\u304c\u683c\u7d0d\u3055\u308c\u3066\u3044\u308b\u9078\u629e\u578b\u30c7\u30fc\u30bf\u9805\u76ee<\/td>\u5fc5\u9808<\/td>open\/pending\/solved\/closed \u306e\u3044\u305a\u308c\u304b\u306e\u5024\u3068\u306a\u308b\u3088\u3046\u9078\u629e\u578b\u30c7\u30fc\u30bf\u3092\u6307\u5b9a<\/td><\/tr>
    F: \u30c1\u30b1\u30c3\u30c8\u30b3\u30e1\u30f3\u30c8\u304c\u683c\u7d0d\u3055\u308c\u3066\u3044\u308b\u6587\u5b57\u578b\u30c7\u30fc\u30bf\u9805\u76ee<\/td>\uff08\u4efb\u610f\uff09<\/td>\u30c1\u30b1\u30c3\u30c8\u66f4\u65b0\u6642\u306e\u30b3\u30e1\u30f3\u30c8\u304c\u5165\u3063\u3066\u3044\u308b\u6587\u5b57\u578b\u30c7\u30fc\u30bf\u3092\u6307\u5b9a<\/td><\/tr>
    X: \u30ed\u30b0\u304c\u683c\u7d0d\u3055\u308c\u308b\u6587\u5b57\u578b\u30c7\u30fc\u30bf\u9805\u76ee (\u66f4\u65b0)<\/td>\uff08\u4efb\u610f\uff09<\/td>\u30ed\u30b0\u3092\u51fa\u529b\u3057\u305f\u3044\u5834\u5408\u306b\u6587\u5b57\u578b\u30c7\u30fc\u30bf\u3092\u6307\u5b9a<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n
    \n\u203bAPI token \u306e\u53d6\u5f97\u306b\u3064\u3044\u3066\u306f\u4ee5\u4e0b\u3092\u53c2\u7167\u304f\u3060\u3055\u3044\u3002
    \nZendesk \u30de\u30cb\u30e5\u30a2\u30eb\uff1aGenerating a new API token<\/a>
    \n\u203b\u8a8d\u8a3c\u306b\u3064\u3044\u3066\u306f API token \u65b9\u5f0f\u3067\u306f\u306a\u304f\u3001Basic \u8a8d\u8a3c\u65b9\u5f0f\u3067\u3082\u51e6\u7406\u3067\u304d\u307e\u3059\u3002
    \n\u30a2\u30c9\u30aa\u30f3\u306e\u30bd\u30fc\u30b9\u3067\u5909\u308f\u3063\u3066\u304f\u308b\u306e\u306f\u4ee5\u4e0b\u3067\u3059\u3002
    \n\u30fbconfig \u306e\u8a2d\u5b9a\u9805\u76ee\u3092 apiToken \u3067\u306f\u306a\u304f password \u306b\u3057\u3066\u3001\u305d\u306e config \u9805\u76ee\u306e\u53d6\u5f97\u90e8\u5206\u3092\u305d\u308c\u306b\u3042\u308f\u305b\u3066\u5909\u66f4\u3059\u308b
    \n\u30fb\u305d\u308c\u3092\u4f7f\u3046\u90e8\u5206\u306e\u30ed\u30b8\u30c3\u30af\u3092\u4ee5\u4e0b\u306e\u3088\u3046\u306b\u5909\u66f4\u3059\u308b
    \n.basic( email + “\/token”, apiToken )\u3000\u2192\u3000.basic( email, password )
    \n<\/div><\/div>\n\n\n\n

    \u7c21\u6613\u306a\u30b5\u30f3\u30d7\u30eb\u30a2\u30d7\u30ea\u306e\u30a2\u30fc\u30ab\u30a4\u30d6<\/a>\u3082\u53c2\u8003\u306b\u3057\u3066\u3044\u305f\u3060\u3051\u308c\u3070\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n

    \n

    3: \u307e\u3068\u3081<\/h3>\n<\/div><\/div>\n\n\n\n

    \u3068\u3044\u3046\u3053\u3068\u3067\u3001Zendesk \u2192 Questetra \u2192 Zendesk \u3068\u3044\u3046\u9023\u643a\u306b\u3064\u3044\u3066\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002
    \u305c\u3072\u6d3b\u7528\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n

    \u3082\u3057\u3001\u3054\u8cea\u554f\u7b49\u304c\u3042\u308a\u307e\u3057\u305f\u3089\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u30d5\u30a9\u30fc\u30e0<\/a>\u304b\u3089\u304a\u6c17\u8efd\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"

    Zendesk support \u3068 Questetra BPM Suite \u3068\u306e\u53cc\u65b9\u5411\u3067\u306e\u9023\u643a\u65b9\u6cd5\u3092\u307e\u3068\u3081\u307e\u3057\u305f<\/p>\n","protected":false},"author":9,"featured_media":102751,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_crdt_document":"","_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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