{"id":77275,"date":"2021-02-18T17:10:50","date_gmt":"2021-02-18T08:10:50","guid":{"rendered":"https:\/\/support.questetra.com\/?p=77275"},"modified":"2024-05-08T12:18:49","modified_gmt":"2024-05-08T03:18:49","slug":"sla-credits-issuance-flow-20160201","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/ja\/templates\/sla-credits-issuance-flow-20160201\/","title":{"rendered":"SLA\u7533\u8acb\u5bfe\u5fdc\u30d5\u30ed\u30fc"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-soft\" id=\"\" style=\"border-color:#44bbbb;border-radius:0px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#77eeee;color:#000000;border-top-left-radius:0px;border-top-right-radius:0px\">SLA\u7533\u8acb\u5bfe\u5fdc\u30d5\u30ed\u30fc<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:0px;border-bottom-right-radius:0px\">SLA\uff08\u54c1\u8cea\u4fdd\u8a3c\u5236\u5ea6\uff09\u306b\u57fa\u3065\u304f\u6e1b\u984d\u8acb\u6c42\u3092\u9867\u5ba2\u304b\u3089\u53d7\u3051\u4ed8\u3051\u3001\u30b5\u30fc\u30d3\u30b9\u30af\u30ec\u30b8\u30c3\u30c8\u3092\u767a\u884c\u3057\u307e\u3059\u3002\u516c\u958b Web \u30d5\u30a9\u30fc\u30e0\u304b\u3089\u7533\u8acb\u304c\u3042\u308b\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u958b\u59cb\u3055\u308c\u3001\u30142.\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u7b49\u306e\u78ba\u8a8d\u3015\u306e\u5de5\u7a0b\u3067\u30b5\u30fc\u30d3\u30b9\u904b\u7528\u62c5\u5f53\u304c\u5b9f\u7e3e\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002SLA \u3092\u6e80\u305f\u3057\u3066\u3044\u306a\u3044\u5834\u5408\u3001\u30b5\u30fc\u30d3\u30b9\u30af\u30ec\u30b8\u30c3\u30c8\u304c\u767a\u884c\u3055\u308c\u3001\u30e1\u30fc\u30eb\u56de\u7b54\u3057\u307e\u3059\u3002<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>BPMN Nodes<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">2<\/span><\/span><\/span> <strong>1.\u7533\u8acb\u306e\u78ba\u8a8d<\/strong> \u62c5\u5f53\u8005\u306f\u3001Web\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u306e\u7533\u8acb\u5185\u5bb9\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">7<\/span><\/span><\/span> <strong>2.\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u7b49\u306e\u78ba\u8a8d<\/strong> \u62c5\u5f53\u8005\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30c0\u30a6\u30f3\u6642\u9593\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">8<\/span><\/span><\/span> <strong>3.\uff33\u30af\u30ec\u30b8\u30c3\u30c8\u767a\u884c\uff0f\u56de\u7b54\u4f5c\u6210<\/strong> \u62c5\u5f53\u8005\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u30c0\u30a6\u30f3\u6642\u9593\u304b\u3089\u88dc\u511f\u984d\u3092\u7b97\u51fa\u3057\u3001\u56de\u7b54\u30e1\u30fc\u30eb\u6587\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">5<\/span><\/span><\/span> <strong>x1. \u4e00\u6b21\u56de\u7b54\u6642\u523b\u8a18\u9332<\/strong> \u30b7\u30b9\u30c6\u30e0\u306f\u3001\u6642\u70b9\u3067\u306e\u6642\u523b\u3092\u30c7\u30fc\u30bf\u9805\u76ee\u306b\u30bb\u30c3\u30c8\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1 su-spoiler-closed\" data-anchor=\"diagram\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Workflow Diagram (click to open)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><a href=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/03\/sla-credits-issuance-flow-20160201-220-ja-14.2.png?ssl=1\" target=\"_blank\" rel=\"noreferrer noopener\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"532\" data-attachment-id=\"144372\" data-permalink=\"https:\/\/support.questetra.com\/ja\/templates\/sla-credits-issuance-flow-20160201\/attachment\/sla-credits-issuance-flow-20160201-220-ja-14-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/03\/sla-credits-issuance-flow-20160201-220-ja-14.2.png?fit=1347%2C700&amp;ssl=1\" data-orig-size=\"1347,700\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"sla-credits-issuance-flow-20160201-220-ja-14.2\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/03\/sla-credits-issuance-flow-20160201-220-ja-14.2.png?fit=1024%2C532&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/03\/sla-credits-issuance-flow-20160201-220-ja-14.2.png?resize=1024%2C532&#038;ssl=1\" alt=\"\" class=\"wp-image-144372\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/03\/sla-credits-issuance-flow-20160201-220-ja-14.2.png?resize=1024%2C532&amp;ssl=1 1024w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/03\/sla-credits-issuance-flow-20160201-220-ja-14.2.png?resize=600%2C312&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/03\/sla-credits-issuance-flow-20160201-220-ja-14.2.png?resize=768%2C399&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/03\/sla-credits-issuance-flow-20160201-220-ja-14.2.png?w=1347&amp;ssl=1 1347w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>BPMN Icons\n<ul class=\"wp-block-list\">\n<li>\u958b\u59cb\u30a4\u30d9\u30f3\u30c8<\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/ja\/bpmn-icons\/message-start-event-form\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30e1\u30c3\u30bb\u30fc\u30b8\u958b\u59cb\u30a4\u30d9\u30f3\u30c8\uff08\u30d5\u30a9\u30fc\u30e0\uff09<\/a><\/li>\n\n\n\n<li>\u7d42\u4e86\u30a4\u30d9\u30f3\u30c8<\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/ja\/bpmn-icons\/inclusive-gateway\/\" target=\"_blank\">\u5305\u542b\uff08OR\uff09\u30b2\u30fc\u30c8\u30a6\u30a7\u30a4<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/ja\/bpmn-icons\/throwing-message-intermediate-event-email\/\">\u30e1\u30c3\u30bb\u30fc\u30b8\u9001\u4fe1\u4e2d\u9593\u30a4\u30d9\u30f3\u30c8\uff08\u30e1\u30fc\u30eb\uff09<\/a><\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/ja\/bpmn-icons\/human-task\/\" target=\"_blank\">\u30d2\u30e5\u30fc\u30de\u30f3\u30bf\u30b9\u30af<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/ja\/bpmn-icons\/service-task-data-assignment\/\">\u30c7\u30fc\u30bf\u66f4\u65b0<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1 su-spoiler-closed\" data-anchor=\"vars\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Variables (click to open)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc\u7533\u8acb\u5185\u5bb9\u25bc<\/strong> <span style=\"font-style:italic;\"> 0<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>\u4f1a\u793e\u540d\u6cd5\u4eba\u540d<\/strong> <span style=\"font-style:italic;\">q_Organization 1<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>\u5951\u7d04ID\u3082\u3057\u304f\u306fURL<\/strong> <span style=\"font-style:italic;\">q_ID 2<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>\u90e8\u7f72\u540d<\/strong> <span style=\"font-style:italic;\">q_Department 3<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>\u304a\u540d\u524d<\/strong> <span style=\"font-style:italic;\">q_User 4<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>\u30e1\u30fc\u30eb\u30a2\u30c9\u30ec\u30b9<\/strong> <span style=\"font-style:italic;\">q_Email 5<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>\u96fb\u8a71\u756a\u53f7<\/strong> <span style=\"font-style:italic;\">q_Phone 6<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>\u88dc\u8db3\u4e8b\u9805<\/strong> <span style=\"font-style:italic;\">q_Remarks 7<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span> <strong>\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb<\/strong> <span style=\"font-style:italic;\">q_Attachment 8<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc\u793e\u5185\u8a18\u9332\u25bc<\/strong> <span style=\"font-style:italic;\"> 9<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span> <strong>\u7533\u8acb\u53d7\u4ed8\u6642\u523b<\/strong> <span style=\"font-style:italic;\">q_Accepted 10<\/span>:  <span style=\"color:#9DCCE0;\">processInstanceStartDatetime<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span> <strong>\u4e00\u6b21\u56de\u7b54\u6642\u523b<\/strong> <span style=\"font-style:italic;\">q_Primary 11<\/span>: x1 \u306b\u3066\u81ea\u52d5\u30bb\u30c3\u30c8\u3055\u308c\u307e\u3059<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span> <strong>\u6700\u7d42\u56de\u7b54\u6642\u523b<\/strong> <span style=\"font-style:italic;\">q_Time 12<\/span>: \u300c3.\uff33\u30af\u30ec\u30b8\u30c3\u30c8\u767a\u884c\uff0f\u56de\u7b54\u4f5c\u6210\u300d\u306e\u51e6\u7406\u5b8c\u4e86\u6642\u523b\u304c\u81ea\u52d5\u30bb\u30c3\u30c8\u3055\u308c\u307e\u3059<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-calendar-alt fa-lg\" style=\"color:#5FB404;\" title=\"Date (Y\/M)\"><\/i><\/span> <strong>\u8a72\u5f53\u5e74\u6708<\/strong> <span style=\"font-style:italic;\">q_Year 13<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0<\/strong> <span style=\"font-style:italic;\">q_Downtime 14<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-comments fa-lg\" style=\"color:#045FB4;\" title=\"Discussion\"><\/i><\/span> <strong>\u793e\u5185\u901a\u4fe1\u30e1\u30e2<\/strong> <span style=\"font-style:italic;\">q_Memo 15<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc\u4e00\u6b21\u5bfe\u5fdc\u25bc<\/strong> <span style=\"font-style:italic;\"> 16<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>\u8981\u4e00\u6b21\u56de\u7b54<\/strong> <span style=\"font-style:italic;\">q_Necessity 17<\/span>:  <span style=\"color:#9DCCE0;\">\u4e0d\u8981<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>\u4e00\u6b21\u56de\u7b54\u6587<\/strong> <span style=\"font-style:italic;\">q_Response 18<\/span>:  <span style=\"color:#9DCCE0;\">\u3053\u306e\u5ea6\u306f\u3001\u304a\u554f\u3044\u5408\u308f\u305b\u9802\u304d\u8aa0\u306b\u6709\u308a\u96e3\u3046\u5fa1\u5ea7\u3044\u307e\u3059\u3002<br \/>\n\u5185\u5bb9\u304c\u78ba\u8a8d\u3067\u304d\u3057\u3060\u3044\u3054\u56de\u7b54\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002<br \/>\n\u4eca\u3057\u3070\u3089\u304f\u304a\u5f85\u3061\u304f\u3060\u3055\u3044\u3002<\/span><\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc\u6700\u7d42\u56de\u7b54\u25bc<\/strong> <span style=\"font-style:italic;\"> 19<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>\u6700\u7d42\u56de\u7b54\u6587<\/strong> <span style=\"font-style:italic;\">q_Reply 20<\/span>:  <span style=\"color:#9DCCE0;\">\u3053\u306e\u5ea6\u306f\u3054\u4e0d\u4fbf\u3092\u304a\u304b\u3051\u3057\u3001\u8aa0\u306b\u7533\u3057\u8a33\u3042\u308a\u307e\u305b\u3093\u3002<br \/>\n\u4ee5\u4e0b\u306e\u901a\u308a\u300c\u30b5\u30fc\u30d3\u30b9\u30af\u30ec\u30b8\u30c3\u30c8\u300d\uff08SC\uff09\u3092\u767a\u884c\u3055\u305b\u3066\u9802\u304d\u307e\u3059\u3002<\/p>\n<p>\u3000SC-ID\uff1a \u25cf\u25cf\u25cf<br \/>\n\u3000\u3000\u25cf\u25cf\u25cf\u5186 \uff08\u25cf\u5e74\u25cf\u6708\u5206\uff09<\/p>\n<p>\u203b \u6b21\u56de\u306e\u3054\u8acb\u6c42\u306b\u3066\u3001\u81ea\u52d5\u7684\u306b\u9069\u7528\u3055\u308c\u307e\u3059\u3002<\/span><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/qbpms-app-archive.s3.ap-northeast-1.amazonaws.com\/online-demo-ja-backup\/m103-SLA%E7%94%B3%E8%AB%8B%E5%AF%BE%E5%BF%9C%E3%83%95%E3%83%AD%E3%83%BC.qar\">SLA\u7533\u8acb\u5bfe\u5fdc\u30d5\u30ed\u30fc.qar<\/a> \uff08\u6700\u65b0\uff09<\/li>\n\n\n\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1OECJXuyRzLdP7n8jJMj0pYwZL-KBEAe4&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">sla-credits-issuance-flow-20160201-220-ja.qar<\/a> (2021-02-18)<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> <span style=\"color:#e06666\" class=\"has-inline-color\"><strong>Advanced<\/strong><\/span> \u304a\u3088\u3073 <span style=\"color:#4a86e8\" class=\"has-inline-color\"><strong>Professional<\/strong><\/span> \u3067\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30a4\u30f3\u30dd\u30fc\u30c8\u6642\u306b\u7d44\u7e54\u69cb\u9020\u306b\u5408\u308f\u305b\u3066\u3001\u51e6\u7406\u62c5\u5f53\u8005\u8a2d\u5b9a\u306e\u95a2\u9023\u4ed8\u3051\u3092\u884c\u3044\u307e\u3059<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Scenario: <a rel=\"noreferrer noopener\" href=\"https:\/\/ja.workflow-sample.net\/2016\/02\/sla-claim.html\" target=\"_blank\">\u7b2c468\u8a71\uff1aSLA \u306e\u30b5\u30fc\u30d3\u30b9\u30af\u30ec\u30b8\u30c3\u30c8\u3092\u767a\u884c\u3059\u308b<\/a><\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/ja\/articles\/360052780932\" target=\"_blank\">\u30a2\u30fc\u30ab\u30a4\u30d6\u3092\u30a4\u30f3\u30dd\u30fc\u30c8\u3059\u308b\u6642\u306b\u5fc5\u8981\u306a\u8a2d\u5b9a<\/a><\/li>\n\n\n\n<li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/ja\/articles\/360002245412-M220\" target=\"_blank\">M220: \u516c\u958b\u30d5\u30a9\u30fc\u30e0\u753b\u9762\u306b\u5165\u529b\u304c\u3042\u3063\u305f\u6642\u306b\u81ea\u52d5\u7684\u306b\u958b\u59cb\u3055\u308c\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3059\u308b<\/a><\/li>\n\n\n\n<li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/ja\/articles\/360002245532-M224\" target=\"_blank\">M224: \u696d\u52d9\u30c7\u30fc\u30bf\u304c\u633f\u3057\u8fbc\u307e\u308c\u305f\u30e1\u30fc\u30eb\u6587\u304c\u3001\u81ea\u52d5\u7684\u306b\u30e1\u30fc\u30eb\u9001\u4fe1\u3055\u308c\u308b\u3088\u3046\u306b\u8a2d\u5b9a\u3059\u308b<\/a><\/li>\n\n\n\n<li>Reference: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/ja\/articles\/360024571231-R2170-%E6%96%B0%E8%A6%8F%E6%A1%88%E4%BB%B6%E3%81%AE%E8%B5%B7%E5%8B%95%E6%95%B0%E5%88%B6%E9%99%90\" target=\"_blank\">R2170: \u65b0\u898f\u6848\u4ef6\u306e\u8d77\u52d5\u6570\u5236\u9650<\/a><\/li>\n\n\n\n<li>Blog: <a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/ja\/developer-blog\/message-start-event-http-browser\/\" target=\"_blank\">Questetra BPM Suite \u306e\u5916\u304b\u3089\u30d7\u30ed\u30bb\u30b9\u3092\u958b\u59cb\u3059\u308b\uff08\u6e96\u5099\u7de8\uff09<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>SLA\uff08\u54c1\u8cea\u4fdd\u8a3c\u5236\u5ea6\uff09\u306b\u57fa\u3065\u304f\u6e1b\u984d\u8acb\u6c42\u3092\u9867\u5ba2\u304b\u3089\u53d7\u3051\u4ed8\u3051\u3001\u30b5\u30fc\u30d3\u30b9\u30af\u30ec\u30b8\u30c3\u30c8\u3092\u767a\u884c\u3057\u307e\u3059\u3002\u516c\u958b Web \u30d5\u30a9\u30fc\u30e0\u304b\u3089\u7533\u8acb\u304c\u3042\u308b\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u958b\u59cb\u3055\u308c\u3001\u30142.\u30c0\u30a6\u30f3\u30bf\u30a4\u30e0\u7b49\u306e\u78ba\u8a8d\u3015\u306e\u5de5\u7a0b\u3067\u30b5\u30fc\u30d3\u30b9\u904b\u7528\u62c5\u5f53\u304c\u5b9f\u7e3e\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002SLA 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