By configuring your Google Workspace domain in System Settings – Google Connectivity, users can log in to Questetra with their Google accounts. In addition, various integration features such as user information synchronization, Google Drive export, and Google Calendar export become available.
System Administration Privileges are required for this configuration.
What You Can Do after Setup
| Feature | Overview |
|---|---|
| Log in with Google Account | Users can log in to Questetra using their Google Workspace accounts (OpenID integration) |
| Disable Password Login | You can disable login via Questetra’s own passwords and unify authentication through Google |
| User Information Sync | You can bulk-import user, organization, and group information from Google Workspace into Questetra |
| Google Drive Export | You can export File-type data and Case lists to Google Drive / Google Sheets |
| Google Calendar Export | You can register Case deadlines in Google Calendar |
| Google Integration within Workflows | Automated step items such as “Google Drive: Upload File” can be used in Workflow Apps (Advanced edition or higher; configured on the App design screen) |
Setup Procedure
1. Configure the Domain
Open System Settings – Google Connectivity and enter your organization’s Google Workspace domain in the “Domain” field (e.g., questetra.com).
The domain is the part after @ in the email address. Once configured, “Log in with Google Account” will appear on the login screen.
Even without configuring a domain, individual users can link their personal Google accounts. However, in that case, the organization’s domain is not restricted, so login with unintended Google accounts may occur.
2. Disable Password Login (Optional)
Turning on “Disable Password Login” prevents users from logging in with Questetra passwords. This setting is intended for organizations that want to unify authentication through Google.
- Users with System Administration Privileges can still log in with a password via the padlock icon on the login screen (for emergency administrator access).
- If SSO (Single Sign-On) is enabled, the Disable Password Login setting is also effective.
Synchronizing User Information
You can bulk-import user, organization, and group information from Google Workspace into Questetra (one-way synchronization from Google Workspace to Questetra). The corresponding items in Questetra are as follows:
| Google Workspace | Questetra |
|---|---|
| User | User |
| Organizational Unit (OrgUnit) | Organization |
| Group | Role |
Synchronization is performed from “Sync with Google Workspace” on the “Bulk Registration” screen in System Settings – User List. Organizations and Roles can also be synchronized from their respective screens.
- API access must be enabled on the Google Workspace side.
- Synchronization is performed manually. Changes on the Google Workspace side are not automatically reflected in Questetra.
For details, see M308: Importing Organization, User, and Group Settings from Google Workspace.
