If the service availability decreases due to failures or other issues, is compensation provided?

Question.

If the service availability decreases due to failures or other issues, is compensation provided?

Answer.

If the service availability falls below the guaranteed level specified in the Terms of Service, service credits will be issued.

Please contact us using the application form below.

Details for Service Credits

1. Application conditions:

• You may apply if the service availability for the applicable month falls below 99.9%.
  • Note: Downtime caused by scheduled maintenance (“planned downtime”) is not included in the downtime used to calculate service availability.

2. Service Credit Calculation:

• Service credits will be issued as a percentage of the monthly service fee, as follows:
  • Availability below 99.9%: 10%
  • Availability below 99.0%: 30%

3. Application deadline:

• Please submit your claim within 30 days from the beginning of the month following the month in which the applicable event occurred.

4. Applying credit:

• Issued service credits may only be applied to future payments. 
  • They cannot be refunded in cash or applied to other contracts.