Incident Info

2019-06-25

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2019-06-25

2019-06-24 around 07:30 (UTC) Lowered Performance of Process Start by Email on Part of Business/Starter Plan

Trouble Date: 2019-06-24 around 07:30 – 08:30 [UTC] (1h)
2019-06-21

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2019-06-21

2019-06-20 23:04 (UTC) Access Trouble Occurred on Part of Business Plan (Recovered)

Trouble Date: 2019-06-20 23:04 – 23:42 [UTC] (38m)
2019-06-20

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2019-06-20

Jun. 19th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 17:47 and 18:21 on 19th of June, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble…
2019-05-31

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2019-05-31

May. 29th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 22:07 and 22:27 on 29th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble…
2019-05-22

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2019-05-22

Modeling feature, some Help Buttons don’t Work (Fixed)

Fixed Version: Ver. 11.11.0
2019-05-13

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2019-05-13

May. 12th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 23:47 and 23:55 on 12th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble…
2019-05-08

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2019-05-08

“Questetra My Tasks” cannot be used with the Workflow platform that was built newly after March 2018 (Fixed)

Fixed Version Version 11.10.1 Affected Version and Operation Workflow platforms of SaaS Edition which were built newly after releasing of v11.6.0 (2018-03-12) To use Chrome extension “Questetra My Tasks” Bug Details Occurs in operating To attempt to authorize OAuth2 for “Questetra My…
2019-04-24

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2019-04-24

Apr. 24th (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 4:46 and 13:24 on 24th of April 2019 [JST], for the occurrence of access trouble. We deeply apologize to the customers for…
2019-04-24

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2019-04-24

Apr. 23rd (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 6:12 and 9:19 on 23rd of April 2019 [JST], for the occurrence of access trouble. We deeply apologize to the customers for…
2019-04-22

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2019-04-22

Apr. 21st (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 14:12 and 16:49 on 21st of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble…
2019-04-09

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2019-04-09

Apr. 9th (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 12:48 and 13:218 on 9th of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble…
2019-02-28

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2019-02-28

User Deletion may Result Unsuccessful (Fixed)

Fixed Version Version 11.10.0 Affected Version and Operation Version 11.0.0 and later To delete a user who holds [My Task] Bug Details Occurs in operating Deleting a user by designating the operator to take over the Tasks What will occur An error…
2019-02-04

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2019-02-04

Actions to be Taken when an App Setting Error such as “Transition Condition is Invalid” is Displayed

Affected Version and Operation App setting error appears after upgrading to the new version 11.9 on February 4th For example, in the Split setting of “Gateway/Human Task”, a dialog “Transition condition is invalid” is displayed Cause of error indication “Checking of setting…
2019-01-10

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2019-01-10

When Synchronizing with G Suite Group in Batch Registration of Roles, an Error Occurs if There Is a Group with No Member (Fixed)
2018-12-21

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2018-12-21

On “Published Form”, User/Organization/Discussion Type Data Item may be Displayed (Fixed)
2018-12-11

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2018-12-11

Dec. 7th (UTC+) Some Clients could Not Connect (Recovered)

Some client environments could not connect to Questetra during the period of between around 21 o’clock on 7th of December 2018 and around 18 o’clock on the next day [JST] due to a certificate validation error after a renewal of the server…
2018-10-22

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2018-10-22

In [Service task (Choices Update)], if the contents of the Options Master is the same as before updating, the processing will be stuck (Fixed)
2018-09-13

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2018-09-13

Sep. 12 (JST) Email Transmission Trouble Occurred in Part of Starter Plan Service (Japan server base) (recovered)

On September 12, 2018 (Wed.), Email transmission trouble occurred in “Questetra BPM Suite” in the period from 16:56 to 23:41 [JST], and email was not sent from some customer’s Workflow platform. We deeply apologize to the customers for your inconvenience.
2018-07-19

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2018-07-19

Jul. 19 (UTC+9) Access Trouble Occurred on Part of User Environment (Recovered)

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 7:30 and 8:09 on 19th of July 2018 [JST], for occurrence of access trouble. We deeply apologize to the customers for your…
2018-06-06

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2018-06-06

Jun. 5 (UTC+9) Access Trouble Occurred on Part of User Environment (Recovered)

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 22:29 and 23:30 on 5th of June [JST], for occurrence of access trouble. We deeply apologize to the customers for your inconvenience.
2018-04-17

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2018-04-17

Apr. 13 (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered)

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 11:09 and 16:24 on 13th of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble…

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