Bug, Outage, Maintenance

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Jun. 19th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Bug, Outage, Maintenance, Service Outage / 2019-06-20 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 17:47 and 18:21 on 19th of June, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-06-19 17:47 [UTC +9:00] 2019-06-19 8:47 [UTC] Occurred: 2019-06-19 18:21 [UTC …

Jun. 19th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Notice for Service Outage due to Upgrading on June 24th, 2019

Bug, Outage, Maintenance, Maintenance / 2019-06-17 /

Questetra BPM Suite SaaS Edition is going to be updated on the following schedule. We are going to STOP our service for the maintenance period below. Please note that services are not available during this stoppage. Maintenance Time (Plan) 2019-06-24 Mon. 00:00 – 03:00 (JST) [+0900] 2019-06-23 Sun. 15:00 – 18:00 (UTC) * Expected completion …

Notice for Service Outage due to Upgrading on June 24th, 2019 Read More »

May. 29th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Bug, Outage, Maintenance, Service Outage / 2019-05-31 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 22:07 and 22:27 on 29th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-05-29 22:07 [UTC +9:00] 2019-05-29 13:07 [UTC] Recovered: 2019-05-29 22:27 [UTC …

May. 29th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Help Page is Not Displayed from the Workflow Diagram on the App Detail Screen

Bug Report, Bug, Outage, Maintenance / 2019-05-22 /

Fixed Version Version 11.11.0 (TBD) Affected Version and Operation Version 11.4.0 and later (SaaS Edition) Clicking on the [Help] button on Workflow diagrams on App details screens Bug Details Occurs in operating To open the properties of the BPMN icon in the Workflow diagram of the App detail screen, and click on [Help] button What …

Help Page is Not Displayed from the Workflow Diagram on the App Detail Screen Read More »

May. 12th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Bug, Outage, Maintenance, Service Outage / 2019-05-13 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 23:47 and 23:55 on 12th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 22019-05-12 23:47 [UTC +9:00] 2019-05-12 14:47 [UTC] Recovered: 2019-05-12 23:55 [UTC …

May. 12th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

“Questetra My Tasks” cannot be used with the Workflow platform that was built newly after March 2018 (Fixed)

Bug Report, Bug, Outage, Maintenance / 2019-05-17 /

Fixed Version Version 11.10.1 Affected Version and Operation Workflow platforms of SaaS Edition which were built newly after releasing of v11.6.0 (2018-03-12) To use Chrome extension “Questetra My Tasks” Bug Details Occurs in operating To attempt to authorize OAuth2 for “Questetra My Tasks”, the Chrome extension What will occur An error occurs when trying to …

“Questetra My Tasks” cannot be used with the Workflow platform that was built newly after March 2018 (Fixed) Read More »

Notice for Service Outage due to Upgrading on May 13th, 2019

Bug, Outage, Maintenance, Maintenance / 2019-05-07 /

Questetra BPM Suite SaaS Edition is going to be updated on the following schedule. We are going to STOP our service for the maintenance period below. Please note that services are not available during this stoppage. Maintenance Time (Plan) 2019-05-13 Mon. 00:00 – 04:00 (JST) [+0900] 2019-05-12 Sun. 15:00 – 19:00 (UTC) * Expected completion …

Notice for Service Outage due to Upgrading on May 13th, 2019 Read More »

Apr. 24th (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered)

Bug, Outage, Maintenance, Service Outage / 2019-04-24 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 4:46 and 13:24 on 24th of April 2019 [JST], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-24 04:46 [UTC +9:00] 2019-04-23 19:46 [UTC] Recovered: …

Apr. 24th (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered) Read More »

Apr. 23rd (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered)

Bug, Outage, Maintenance, Service Outage / 2019-04-24 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 6:12 and 9:19 on 23rd of April 2019 [JST], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-23 06:12 [UTC +9:00] 2019-04-22 21:12 [UTC] Recovered: …

Apr. 23rd (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered) Read More »

Apr. 21st (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Bug, Outage, Maintenance, Service Outage / 2019-04-22 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 14:12 and 16:49 on 21st of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-21 14:12 [UTC +9:00] 2019-04-12 05:12 [UTC] Recovered: 2019-04-21 16:49 [UTC …

Apr. 21st (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Apr. 9th (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered)

Bug, Outage, Maintenance, Service Outage / 2019-04-11 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 12:48 and 13:218 on 9th of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-09 12:48 [UTC +9:00] 2019-04-13 03:48 [UTC] Recovered: 2019-04-09 13:18 [UTC …

Apr. 9th (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered) Read More »

Notice for Service Outage due to Upgrading on Apr. 8th, 2019

Bug, Outage, Maintenance, Maintenance / 2019-03-25 /

Questetra BPM Suite SaaS Edition is going to be updated on the following schedule. We are going to STOP our service for the maintenance period below. Please note that services are not available during this stoppage. Maintenance Time (Plan) 2019-04-08 Mon. 00:00 – 03:00 (JST) [+0900] 2019-04-07 Sun. 15:00 – 18:00 (UTC) 2019-04-07 Sun. 07:00 …

Notice for Service Outage due to Upgrading on Apr. 8th, 2019 Read More »

User Deletion may Result Unsuccessful (Fixed)

Bug Report, Bug, Outage, Maintenance / 2019-04-11 /

Fixed Version Version 11.10.0 Affected Version and Operation Version 11.0.0 and later To delete a user who holds [My Task] Bug Details Occurs in operating Deleting a user by designating the operator to take over the Tasks What will occur An error message, “An internal error occurred. Please contact the administrators.”, is displayed and the …

User Deletion may Result Unsuccessful (Fixed) Read More »

Notice for Service Outage due to Upgrading on Mar. 4th, 2019

Bug, Outage, Maintenance, Maintenance / 2019-02-25 /

Questetra BPM Suite SaaS Edition is going to be updated on the following schedule. We are going to STOP our service for the maintenance period below. Please note that services are not available during this stoppage. Maintenance Time (Plan) 2019-03-04 Mon. 00:00 – 03:00 (JST) [+0900] 2019-03-03 Sun. 15:00 – 18:00 (UTC) 2019-02-03 Sun. 07:00 …

Notice for Service Outage due to Upgrading on Mar. 4th, 2019 Read More »

Actions to be Taken when an App Setting Error such as “Transition Condition is Invalid” is Displayed

Bug Report, Bug, Outage, Maintenance / 2019-02-04 /

Affected Version and Operation App setting error appears after upgrading to the new version 11.9 on February 4th For example, in the Split setting of “Gateway/Human Task”, a dialog “Transition condition is invalid” is displayed Cause of error indication “Checking of setting contents when saving an App is strengthened” on version 11.9 The settings in …

Actions to be Taken when an App Setting Error such as “Transition Condition is Invalid” is Displayed Read More »

Notice for Service Outage due to Upgrading on Feb. 4th, 2019

Bug, Outage, Maintenance, Maintenance / 2019-01-21 /

Questetra BPM Suite SaaS Edition is going to be updated on the following schedule.We are going to STOP our service for the maintenance period below. Please note that services are not available during this stoppage. Maintenance Time (Plan) 2019-02-04 Mon. 00:00 – 03:00 (JST) [+0900] 2019-02-03 Sun. 15:00 – 18:00 (UTC) 2019-02-03 Sun. 08:00 – …

Notice for Service Outage due to Upgrading on Feb. 4th, 2019 Read More »

Notice for Server Maintenance (without service stoppage) on Jan. 28th, 2019

Bug, Outage, Maintenance, Maintenance / 2019-01-21 /

Questetra BPM Suite SaaS Edition is going to conduct maintenance of server on the following schedule. Even though we are not planning to stop our service for the maintenance, there is a possibility of occurrence of minutes stoppage of service. Please be forewarned. Content Server maintenance (without service stoppage) Maintenance Time (Plan) 2019-01-28 Mon. 00:00 …

Notice for Server Maintenance (without service stoppage) on Jan. 28th, 2019 Read More »

Dec. 7th (UTC+) Some Clients could Not Connect (Recovered)

Bug, Outage, Maintenance, Service Outage / 2019-02-26 /

Some client environments could not connect to Questetra during the period of between around 21 o’clock on 7th of December 2018 and around 18 o’clock on the next day [JST] due to a certificate validation error after a renewal of the server certificate. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: …

Dec. 7th (UTC+) Some Clients could Not Connect (Recovered) Read More »

Announcement for Server Maintenance (without service stoppage) Done on December 7th, 2018

Bug, Outage, Maintenance, Maintenance / 2018-12-11 /

We carried out server maintenance work of “Questetra BPM Suite” with the following contents. We deeply apologize for being a posterior announcement. Although we should have announced in advance, we conducted the maintenance in urgent since it was an update that could affect the client. Content Server certificate updating (without a stoppage) Changed the root …

Announcement for Server Maintenance (without service stoppage) Done on December 7th, 2018 Read More »