Bug, Obstacle, Maintenance

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Dec. 7th (UTC+) Some Clients could Not Connect (Recovered)

Some client environments could not connect to Questetra during the period of between around 21 o’clock on 7th of December 2018 and around 18 o’clock on the next day [JST] due to a certificate validation error after a renewal of the server certificate. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: …

Dec. 7th (UTC+) Some Clients could Not Connect (Recovered) Read More »

Announcement for Server Maintenance (without service stoppage) Done on December 7th, 2018

We carried out server maintenance work of “Questetra BPM Suite” with the following contents. We deeply apologize for being a posterior announcement. Although we should have announced in advance, we conducted the maintenance in urgent since it was an update that could affect the client. Content Server certificate updating (without a stoppage) Changed the root …

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Notice for Service Outage due to Upgrading on Dec. 17th, 2018

Questetra BPM Suite SaaS Edition is going to be updated on the following schedule. We are going to STOP our service for the maintenance period below. Please note that services are not available during this stoppage. Maintenance Time (Plan) 2018-12-17 Mon. 00:00 – 03:00 (JST) [+0900] 2018-12-16 Sun. 15:00 – 18:00 (UTC) 2018-12-16 Sun. 08:00 …

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Notice for Server Maintenance (without service stoppage) on November 19th, 2018

Questetra BPM Suite SaaS Edition is going to conduct maintenance of server on the following schedule. Even though we are not planning to stop our service for the maintenance, there is a possibility of occurrence of minutes stoppage of service. Please be forewarned. Content Server maintenance (without service stoppage) Maintenance Time (Plan) 2018-11-19 Mon. 00:00 …

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Notice for Service Outage due to Upgrading on Nov. 5th, 2018

Questetra BPM Suite SaaS Edition is going to be updated on the following schedule. We are going to STOP our service for the maintenance period below. Please note that services are not available during this stoppage. Maintenance Time (Plan) 2018-11-05 Mon. 00:00 – 03:00 (JST) [+0900] 2018-11-04 Sun. 15:00 – 18:00 (UTC) 2018-11-04 Sun. 08:00 …

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Notice for Service Outage due to Upgrading on Oct. 22nd, 2018

Questetra BPM Suite SaaS Edition is going to be updated on the following schedule. We are going to STOP our service for the maintenance period below. Please note that services are not available during this stoppage. Maintenance Time (Plan) 2018-10-22 Mon. 00:00 – 03:00 (JST) [+0900] 2018-10-21 Sun. 15:00 – 18:00 (UTC) 2018-10-21 Sun. 08:00 …

Notice for Service Outage due to Upgrading on Oct. 22nd, 2018 Read More »

Jul. 19 (UTC+9) Access Trouble Occurred on Part of User Environment (Recovered)

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 7:30 and 8:09 on 19th of July 2018 [JST], for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-07-19 7:30 [UTC +9:00] 2018-07-18 22:30 [UTC] Recovered: 2018-07-19 …

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Notice for Service Outage due to Upgrading on Jun. 11th, 2018

Questetra BPM Suite SaaS Edition is going to be updated on the following schedule. We are going to STOP our service for the maintenance period below. Please note that services are not available during this stoppage. Maintenance Time (Plan) 2018-06-11 Mon. 00:00 – 04:00 (JST) [+0900] 2018-06-10 Sun. 15:00 – 19:00 (UTC) 2018-06-10 Sun. 08:00 …

Notice for Service Outage due to Upgrading on Jun. 11th, 2018 Read More »

Notice for Server Maintenance (without service stoppage) on May 14th, 2018

Questetra BPM Suite SaaS Edition is going to conduct maintenance of server on the following schedule. Even though we are not planning to stop our service for the maintenance, there is a possibility of occurrence of minutes stoppage of service. Please be forewarned. Content Server maintenance (without service stoppage) Maintenance Time (Plan) 2018-05-14 Mon. 00:00 …

Notice for Server Maintenance (without service stoppage) on May 14th, 2018 Read More »

Apr. 13 (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered)

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 11:09 and 16:24 on 13th of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-04-13 11:09 [UTC +9:00] 2018-04-13 02:09 [UTC] Recovered: 2018-04-13 16:24 [UTC …

Apr. 13 (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered) Read More »

Mar. 30 (UTC+9) Access Trouble Occurred on Part of User Environment of Free SaaS (Recovered)

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 14:44 and 15:44 on March 30th, 2018 (UTC+9:00), for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-03-30 14:44 [UTC +9:00] 2018-03-30 5:44 [UTC] Recovered: 2018-03-30 …

Mar. 30 (UTC+9) Access Trouble Occurred on Part of User Environment of Free SaaS (Recovered) Read More »

Feb. 9 (UTC+9) Access Trouble Occurred on Part of User Environment of Free SaaS (Recovered)

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 11:00 and 11:47 on February 9th, 2018 (UTC+9:00), for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-02-09 11:00 [UTC +9:00] 2018-02-09 2:00 [UTC] Recovered: 2018-02-09 11:47 …

Feb. 9 (UTC+9) Access Trouble Occurred on Part of User Environment of Free SaaS (Recovered) Read More »

Jan 26, 2018 Message Start Event (Form): An Error Message may be Displayed Despite the Process is Started (Fixed)

Fixed Version Version 11.6 Other than SaaS, it will be March 2018 or later (TBD) Affected Version and Operation Questetra version: unknown Use environment Confirmed the problem symptom upon Chrome 64/63 on Windows 7/8.1/10 (There is a possibility of occurrence even in other use environments) Enter information in [Message Start Event (Form)] and submit Bug …

Jan 26, 2018 Message Start Event (Form): An Error Message may be Displayed Despite the Process is Started (Fixed) Read More »