Realizes “proxy approval” by the deputy manager. That is, requests of less than 1 million yen proceed to [3a. Approval], and the deputy manager will also be able to give approval. Applications for between 1 to 5 million yen will be also accepted after 24 hours. Meanwhile, for applications over 5 million yen, proxy approval is not allowed.
Internet FAX (cloud fax service) is a mechanism to convert received faxes into PDFs and notify them by e-mail. This Workflow-App receives the notification email via mailing list. After that, PDF data received is checked in [1. Confirm order]. Noise data such as unwanted faxes and false positives are eliminated. The files are saved according to the rule in the automatic processing step [Save G Drive].
Cleaning work and cleaning inspection work are carried out. If there is a work in [2. Clean up] or [3. Inspect room], a person who can deal with it will respond. While “waiting time” was allowed under the division of labor system, productivity improvement is achieved through multifunctionalization of employees.
If there is a complaint from the guest, it will be recorded in [0. Entr. Guest / Complaint]. The front representative can recognize the occurrence of complaints by automatic mail at 5 o’clock in the morning. The content to be shared by the cleaning staff from the front manager is entered in [1. Rprt. Checked-out].
A flow in which icons, posters, etc. are created. Basically it is produced in the process of [3. Deliverables Production] and checked in the process of [4. Confirmation of Deliverables]. In the busy season etc, it may be outsourced to Crowd Sourcing etc. in the process of [3x. Commission of production].