Workflow Apps

Salesforce Cooperation Process

It accesses various objects stored in Salesforce. Either of search by query/append records/update record is done by specifying an access method. It can be initiated by Register/Retrieve clients or Register/Retrieve negotiations workflows. It is possible to return the retrieved data to the initiated workflow by specifying the access method to Return the Result.

Online Estimate Storage Flow

Stores quotation PDF automatically to share. A quotation PDF is automatically generated after the submittee, details and total amount are entered at the Task of “Drafting Quotation”. After the quotation is submitted, the quotation which succeeded in the contract is automatically uploaded to the Dropbox folder.

Permission to Transport Data

A flow to approve permission to take data containing confidential information out of the office. The take-out applicant, approver, and approval time are automatically recorded to prevent fraud. Return storage and data erasure will be done by a third person.

PayPal Billing Process

An independent subprocess to be invoked by various business flows. Through “PayPal Invoicing API”, 1) let PayPal generate “PayPal Invoice”, 2) let PayPal send “PayPal Invoice”, 3) confirm payment status of “PayPal Invoice” to PayPal. Also generates “Transfer slip CSV” for accounting system automatically.

Travel Request Flow

Allows multiple personnel to make an approval. By registering the deputy manager and assistant manager as “leader of the department (supervisor)”, other than the department manager become able to undertake the Task of [2. Approval on Travel]. Incidentally, the Operation of [2. Approval on Travel] will be allocated to a person other than who handled the [1. Register Travel] Task.

Website Analytics Report Process

Starts periodically to obtain access information and automatically delivers a report by an email. Generates reports automatically based on the information obtained from Google Analytics and Google Calendar using the API. The marketing staff is able to make appending and correction on reports.

Catalogue Request Correspondence Flow (Add-on)

Accepts an information request via the webform and registers customer information after sending the catalogue. After checking the contents of the web form entry at the [Confirmation / Judgement] Step, a Cover Sheet PDF is automatically generated. Also, the customer information is registered in the database (kintone) after the catalogue is shipped. If it is necessary for a sales representative to respond promptly, it proceeds to the [3. Undertake / Recording of result] Step.

Lending Management Process

Records and manages lending / returning of company-owned goods to employees. When a loan applicant registers an article in the process of [1. Lending request registration], the administrator approves/records it, and the applicant is notified by email of the rental of the goods. The return schedule is managed in year and month, and the end of the loan is automatically notified by email in the scheduled return month.

Event Participation Acceptance flow

Accepts and responds to event participation applications. Starts automatically when there is an input in a published web form. After confirming the application details at the Step of [1. Confirmation/Acceptance Completion Email], the acceptance completion email will be sent automatically. Subsequent exchanges are input at the Step of [2. Record of Exchanges], but if specific processing is required, define an independent Step.

Work Request Flow

Records and manages work requests and completion reports. The requester appoints the request destination and inputs the work contents and desired completion date at the Step of [1. Input Request]. Employees who have been appointed carry out the requested work and report the completion at the Step of [2. Work on Request]. There are advantages such as status of work can be known, records are preserved, performance can be appraised, requests are visualized.

Approval Request Flow

Records Processes beginning from the request for approval to the final approval. A director with approval authority can make a record of approval by simply processing the Step of [2x. Request from the Director] without going through the Steps of Submit and Approve. However, even the proposal was from a director, approval by the officer is required if it exceeds 1 million yen. All approvals are recorded and an approved proposal PDF is automatically generated.

Information Sharing in Shift Work

Manages customer service at the hotel business. When the front desk staff inputs the customer’s checkout at the Step of [1 Report Checked-out], the room cleaning staff carries out the cleaning and ends with [3 Inspect room]. If the staff in charge of the night shift has input what dealt with guest’s complaints, the front desk staff will be notified it so that to be possible an appropriate response at checkout.

Agreement Conclusion Flow

Manages processes beginning from registration of draft contract to signature and mailing. Once a draft contract is registered, being approved by the supervisor and legal affairs before proceeding to the Step of [4. Get the consent]. Upon obtaining the consent, after confirming by the supervisor, it proceeds to the Step of [6. Signature and Post] where the contract is mailed. Depending on the situation, such as a boiler-plate contract, it is possible to skip the approval of supervisors and legal affairs.

Contract Approval Process

Registers a draft contract and gets approved by a supervisor and legal dept. The draft contract is revised repeatedly until being approved at the Steps of [2. Approval by supervisor] and [3. Approval by Legal]. After approval, the contract is negotiated and the result is recorded at the Step of [4. Register Conclusion].

Inquiry Response Flow

Accepts and answers customer inquiries. An answer template is automatically prepared when an inquiry is received via Web form or email. At the Step of [1. Acceptance / Answer], the support person creates answer sentences and replies, or if necessary, chooses to ask an advice or translation request. If the final answer cannot be made at the Step of [2. Create Answer], the process will go to [3. Answer Completion] after sending the primary answer.

BPO Shipment Process

Receive product delivery information, pack and ship. It is automatically started when delivery information is received from the consignor via HTTP communication. An invoice is automatically generated, and when the [1. Packing completion] process is completed, “Packing complete” is reported to the consignor’s business process. If “inspection” is instructed as an option, an inspection is performed and a completion report is given.