Service Outage

Dec. 7th (UTC+) Some Clients could Not Connect (Recovered)

Some client environments could not connect to Questetra during the period of between around 21 o’clock on 7th of December 2018 and around 18 o’clock on the next day [JST] due to a certificate validation error after a renewal of the server certificate. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: …

Dec. 7th (UTC+) Some Clients could Not Connect (Recovered) Read More »

Jul. 19 (UTC+9) Access Trouble Occurred on Part of User Environment (Recovered)

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 7:30 and 8:09 on 19th of July 2018 [JST], for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-07-19 7:30 [UTC +9:00] 2018-07-18 22:30 [UTC] Recovered: 2018-07-19 …

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Apr. 13 (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered)

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 11:09 and 16:24 on 13th of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-04-13 11:09 [UTC +9:00] 2018-04-13 02:09 [UTC] Recovered: 2018-04-13 16:24 [UTC …

Apr. 13 (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered) Read More »

Mar. 30 (UTC+9) Access Trouble Occurred on Part of User Environment of Free SaaS (Recovered)

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 14:44 and 15:44 on March 30th, 2018 (UTC+9:00), for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-03-30 14:44 [UTC +9:00] 2018-03-30 5:44 [UTC] Recovered: 2018-03-30 …

Mar. 30 (UTC+9) Access Trouble Occurred on Part of User Environment of Free SaaS (Recovered) Read More »

Feb. 9 (UTC+9) Access Trouble Occurred on Part of User Environment of Free SaaS (Recovered)

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 11:00 and 11:47 on February 9th, 2018 (UTC+9:00), for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-02-09 11:00 [UTC +9:00] 2018-02-09 2:00 [UTC] Recovered: 2018-02-09 11:47 …

Feb. 9 (UTC+9) Access Trouble Occurred on Part of User Environment of Free SaaS (Recovered) Read More »