Service Outage

Jun. 19th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 17:47 and 18:21 on 19th of June, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-06-19 17:47 [UTC +9:00] 2019-06-19 8:47 [UTC] Occurred: 2019-06-19 18:21 [UTC …

Jun. 19th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

May. 29th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 22:07 and 22:27 on 29th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-05-29 22:07 [UTC +9:00] 2019-05-29 13:07 [UTC] Recovered: 2019-05-29 22:27 [UTC …

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May. 12th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 23:47 and 23:55 on 12th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 22019-05-12 23:47 [UTC +9:00] 2019-05-12 14:47 [UTC] Recovered: 2019-05-12 23:55 [UTC …

May. 12th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Apr. 24th (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 4:46 and 13:24 on 24th of April 2019 [JST], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-24 04:46 [UTC +9:00] 2019-04-23 19:46 [UTC] Recovered: …

Apr. 24th (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered) Read More »

Apr. 23rd (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 6:12 and 9:19 on 23rd of April 2019 [JST], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-23 06:12 [UTC +9:00] 2019-04-22 21:12 [UTC] Recovered: …

Apr. 23rd (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered) Read More »

Apr. 21st (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 14:12 and 16:49 on 21st of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-21 14:12 [UTC +9:00] 2019-04-12 05:12 [UTC] Recovered: 2019-04-21 16:49 [UTC …

Apr. 21st (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Apr. 9th (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 12:48 and 13:218 on 9th of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-09 12:48 [UTC +9:00] 2019-04-13 03:48 [UTC] Recovered: 2019-04-09 13:18 [UTC …

Apr. 9th (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered) Read More »

Dec. 7th (UTC+) Some Clients could Not Connect (Recovered)

Some client environments could not connect to Questetra during the period of between around 21 o’clock on 7th of December 2018 and around 18 o’clock on the next day [JST] due to a certificate validation error after a renewal of the server certificate. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: …

Dec. 7th (UTC+) Some Clients could Not Connect (Recovered) Read More »