Service Outage

Sep. 6th (UTC+9) Access Trouble Occurred on Part of User Environment (Germany server) (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 0:10 and 0:24 on 6th of September, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-09-06 0:10 [UTC +9:00] 2019-09-05 15:10 [UTC] Recovered: 2019-09-06 0:24 [UTC …

Sep. 6th (UTC+9) Access Trouble Occurred on Part of User Environment (Germany server) (Recovered) Read More »

Jul. 24th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 10:13 and 10:44 on 24th of July, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-07-24 10:13 [UTC +9:00] 2019-07-22 01:13 [UTC] Recovered: 2019-07-24 10:44 [UTC …

Jul. 24th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Jul. 22nd (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 16:57 and 17:22 on 22nd of July, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-07-22 16:57 [UTC +9:00] 2019-07-22 07:57 [UTC] Recovered: 2019-07-22 17:22 [UTC …

Jul. 22nd (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Jul. 3rd (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 21:04 and 21:26 on 3rd of July, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-07-03 21:04 [UTC +9:00] 2019-07-03 12:04 [UTC] Recovered: 2019-07-03 21:26 [UTC …

Jul. 3rd (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Jun. 30th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 15:24 and 15:46 on 30th of June, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 22019-06-30 15:24 [UTC +9:00] 2019-06-30 06:24 [UTC] Recovered: 2019-06-30 15:46 [UTC …

Jun. 30th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Jun. 24th (UTC+9) Lowered Performance of Process Start by Email on Part of Business/Starter Plan

Performance of “Message Start Event (Email)” was lowered during the period between approximately 16:30 and 17:30 on the 24th of June. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-06-24 approximately 16:30 [UTC +9:00] 2019-06-24 7:30 [UTC] Recovered: 2019-06-24 approximately 17:30 [UTC +9:00] (1h) 2019-06-24 8:30 [UTC] What Occurred The following …

Jun. 24th (UTC+9) Lowered Performance of Process Start by Email on Part of Business/Starter Plan Read More »

Jun. 21th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 8:04 and 8:42 on 21st of June, for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-06-21 08:04 [UTC +9:00] 2019-06-20 23:04 [UTC] Occurred: 2019-06-21 08:42 …

Jun. 21th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Jun. 19th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 17:47 and 18:21 on 19th of June, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-06-19 17:47 [UTC +9:00] 2019-06-19 8:47 [UTC] Occurred: 2019-06-19 18:21 [UTC …

Jun. 19th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

May. 29th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 22:07 and 22:27 on 29th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-05-29 22:07 [UTC +9:00] 2019-05-29 13:07 [UTC] Recovered: 2019-05-29 22:27 [UTC …

May. 29th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

May. 12th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 23:47 and 23:55 on 12th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 22019-05-12 23:47 [UTC +9:00] 2019-05-12 14:47 [UTC] Recovered: 2019-05-12 23:55 [UTC …

May. 12th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Apr. 24th (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 4:46 and 13:24 on 24th of April 2019 [JST], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-24 04:46 [UTC +9:00] 2019-04-23 19:46 [UTC] Recovered: …

Apr. 24th (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered) Read More »

Apr. 23rd (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 6:12 and 9:19 on 23rd of April 2019 [JST], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-23 06:12 [UTC +9:00] 2019-04-22 21:12 [UTC] Recovered: …

Apr. 23rd (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered) Read More »

Apr. 21st (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 14:12 and 16:49 on 21st of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-21 14:12 [UTC +9:00] 2019-04-12 05:12 [UTC] Recovered: 2019-04-21 16:49 [UTC …

Apr. 21st (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Apr. 9th (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered)

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 12:48 and 13:218 on 9th of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-09 12:48 [UTC +9:00] 2019-04-13 03:48 [UTC] Recovered: 2019-04-09 13:18 [UTC …

Apr. 9th (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered) Read More »

Dec. 7th (UTC+) Some Clients could Not Connect (Recovered)

Some client environments could not connect to Questetra during the period of between around 21 o’clock on 7th of December 2018 and around 18 o’clock on the next day [JST] due to a certificate validation error after a renewal of the server certificate. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: …

Dec. 7th (UTC+) Some Clients could Not Connect (Recovered) Read More »

Jul. 19 (UTC+9) Access Trouble Occurred on Part of User Environment (Recovered)

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 7:30 and 8:09 on 19th of July 2018 [JST], for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-07-19 7:30 [UTC +9:00] 2018-07-18 22:30 [UTC] Recovered: 2018-07-19 …

Jul. 19 (UTC+9) Access Trouble Occurred on Part of User Environment (Recovered) Read More »

Apr. 13 (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered)

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 11:09 and 16:24 on 13th of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-04-13 11:09 [UTC +9:00] 2018-04-13 02:09 [UTC] Recovered: 2018-04-13 16:24 [UTC …

Apr. 13 (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered) Read More »