Generic Work Request Process, Guest Initiation Permitted 20211203
This is a general-purpose request flow that can be applied for even by guests (temporary or part-time employees who do not have a login account). Requests are accepted via an open web form. In case the request is sent back, a URL of the web form for inputting corrections will be sent to the guest.
Worker (#of Swimlane: 2)
Requester
The person making the request. (A person outside the workflow platform).
Receptionist
Person in charge of accepting requests.
Business Flow (Complexity of Workflow: 7)
21. Reconfirmation/completion report
The person in charge performs the requested work and reports completion. If you have any questions, please contact the client.
9Response to a request for correction
The workflow platform will display a correction form in case of a return.
Business Process Variables (#of Data Item: 14)
▼ Request Details ▼0
Requester Nameq_Requester11*
Stores the requester’s name.
Requester Email Addressq_Email12*
Stores the requester’s email address.
Request Dateq_Date2
Stores the request date.
processInstanceStartDatetime
Desired Completion Dateq_Finish4
Stores the desired completion date.
processInstanceStartDatetime.addDays(7)
Request Workq_Work5*
Stores the contents of the requested work.
Related Filesq_File6
Contains files related to requests.
▼ Communication with the Requester ▼13
Remand Memoq_RemandMemo1
Stores notes in case of remand.
Completion Reportq_Completion8
Stores a completion report
Completion Report Attachment Fileq_Attachment9
Stores attachments related to completion reports.
▼ Internal Communication ▼7
Internal Communication Memoq_Memo10
Stores internal memos.
Form API Keyq_Key3
Stores the form’s key. (The key is included in the form URL)
