This problem has been recovered already.
A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.
Incident Date
- Occurred: 2025-10-08 23:58 [UTC]
- Recovered: 2025-10-09 00:20 [UTC] （22 minutes period）
What Occurred
Certain customers using the free trial at the Japan base were unable to login to Questetra BPM Suite.
Cause of Trouble
Memory usage increased due to specific functions, causing the server process to run out of memory.
Reaction
Recovery by restarting the application server.