This process manages the progress of an inquiry from receipt to response.
The response person is automatically allocated according to the product inquired about.
The assignment is based on a master table in Excel Online.
Worker (#of Swimlane: 4)
General Inquiry Desk Leader
Head of the inquiry response team.
Development Section 1
Department responsible for responding to inquiries.
Development Section 2
Department responsible for responding to inquiries.
Development Section 3
Department responsible for responding to inquiries.
Business Flow (Complexity of Workflow: 21)
61. Designation of Target Products
The person responsible for the enquiry response team will amend the enquiry if necessary.
132-1. Answer
The query responder enters the answer.
352-2. Answer
The query responder enters the answer.
362-3. Answer
The query responder enters the answer.
193. Evaluation of response
The head of the enquiry response team evaluates the results of the response.
8x1. Subject
The workflow platform sets the subject line.
9x2. Subject, Destination, Response Email Text
The workflow platform sets the recipients of response emails, etc.
39x3. Selection ID → Converted to String type
33x4. Product Master Search
38x5. Product Master Data Acquisition
Business Process Variables (#of Data Item: 25)
▼ Contact Information ▼0
Nameq_name1*
Company Nameq_company2*
Email Addressq_email3*
The email address of the enquiring party is stored.
Telephone Numberq_tel4
The telephone number of the enquiring party is stored.
▼ Inquiry Form ▼6
Date Receivedq_receiveDatetime7
The date and time of receipt of the query is stored.
