Automatically responds to everything from sending a survey request email to a thank you email, and sends an automatic reminder email if the survey has not been responded to after 3 days. Pre-populated web forms with customer IDs, etc. are prepared to reduce the burden of inputting information.
Worker (#of Swimlane: 1)
Survey Handler
The person in charge of requesting and tabulating the survey results.
Business Flow (Complexity of Workflow: 19)
11. Enter customer information
The handler enters the information of the customer being surveyed.
2Customer Survey
21Set Title
The Workflow platform will combine and set the “Customer ID,” “Service Used,” and “Start Date” in the subject line.
7To Answered Status
The workflow platform will change the answer status to “Answered”.
Business Process Variables (#of Data Item: 15)
Organization Nameq_customer0*
Stores the name of your organization.
Contact Nameq_name1*
The name of the customer contact is stored.
Contact Email Addressq_email2*
The email address of the customer’s contact person is stored.
Request for your participation in the survey12
Description for customers.
Customer IDq_customerId4*
Your customer ID will be stored.
Name of Service Usedq_service14*
The name of the service you use is stored.
Start Date of Useq_startDate5*
The date on which you started using the service is stored.
Q1. Are you satisfied with the ease of use of the service?q_enq16*
Q2. Are you satisfied with the price of the service?q_enq27*
Q3. Are you satisfied with the delivery time of the service?q_enq38*
Q4. Are you satisfied with the service provided by the sales staff?q_enq49*
Q5. Are you generally satisfied with the service?q_enq510*
Q6. If you have any comments or requests, please fill them out.q_enq611
Survey API Keyq_key13
The survey key is stored here. (The key is included in the answer form URL.)
#{#randomString(20)}
Answer Statusq_status15
The answer status is stored. The status can be “Not answered” or “Answered”.
