This process is used to manage internal notification and recovery response after a fault has occurred.
Notification is sent via SMS to the person in charge of the IT Department so that they are notified of the problem as soon as possible and in a reliable manner.
Worker (#of Swimlane: 5)
Employee
Employees who detect and report failures.
IT Manager/Deputy Manager
Head of the IT Department
Public Relations
Person in charge of internal public relations.
App Recovery
Person in charge of app recovery.
Infrastructure Restoration
Person in charge of infrastructure restoration.
Business Flow (Complexity of Workflow: 26)
11. Failure detection report
Employees enter information about detected failures.
22. Assign
The IT department manager will assign the person in charge.
73a. Initial PR report
The public relations officer will prepare the initial announcement.
83b. Initial app report
The person in charge of app recovery will provide an initial report on the recovery status.
93c. Initial infrastructure report
The person in charge of infrastructure recovery will provide an initial report on the recovery status.
134a. Announcement updated regularly
The public relations department will update the announcement regularly.
164b. Regular app recovery report
The person in charge of app recovery will provide periodic reports on the recovery status.
174c. Regular Infrastructure recovery report
The person in charge of infrastructure recovery will provide regular reports on the recovery status.
105. Confirm primary announcement
The head of the IT department reviews the primary announcement.
206. Confirm recovery completion
The IT Department manager confirms that the recovery is complete.
26Send SMS
Business Process Variables (#of Data Item: 19)
▼ Fault Content ▼0
Fault Typeq_select11
Stores the type of fault detected.
Detected Fault Detailsq_string22
Stores the details of detected faults.
Notes Fileq_file33
Stores attachments related to detected faults.
▼ Flow Control ▼4
Leader Decisionq_select55
Stores the severity and classification of detected faults are stored.
3
PR Employeeq_user66
Contains the designated spokesperson.
Initial Response Deadlineq_datetime77
Stores the deadline for creating the primary response for internal public relations.
PR Final Report Flagq_select88
Stores whether the final report regarding internal public relations has been completed.
2
App Recovery Employeeq_user99
Contains designated app recovery personnel.
App Initial Response Deadlineq_datetime1010
The first response deadline regarding application recovery is stored.
App Final Report Flagq_select1111
Stores whether the app recovery final report has been completed.
This archive contains the BPMN icons that are not available in the Basic edition.
Notes
For setting up the SMS notification, “Account SID”, “AUTH TOKEN”, and “Sending Phone Number” should be obtained from Twilio. In addition, please adjust the default values of data items for “SMS Destination Phone Number” and “SMS Message Body” for use.
