Message Start Event (email)

Issues an email address for awaiting emails. Starts a new Case automatically by receiving an email. Capable of storing the address of the received email, subject, text body, and file attachment as Data Items.

Configs: Common

Step Name
Note

Configs

Case Starting Address *
- (Domain and some part of account are predetermined)
Data Item that will save attributes of a incoming mail
- From address
  - Data Type:String (single line)
- From name
  - Data Type:String (single line)
- To/Cc addresses (except Case Starting Address)
  - Data Type:String (multiple lines)
- To/Cc names (except Case Starting Address)
  - Data Type:String (multiple lines)
- Sent date
  - Data Type:Datetime
- Subject (This will be put into title of the Case)
  - Data Type:String (single line)
- Body
  - Data Type:String (multiple lines)
- Attachments
  - Data Type:File

Capture

Notes

The size limit of a receiving email is up to 31.5MB (including attachments)
For practical use, it is desirable to use with a mailing list, etc. adding the Case Starting Address to the list
- If you receive email only at the Case Starting Address, the email you receive may be lost if an error occurs (it is desirable to be able to receive the mail at other email addresses as well)
- It is useful when changing the Case Starting Address since it is not necessary to notify the new address if the address of the mailing list has been announced
The value of the Reply-To field of an incoming email is not stored
- To store a list of Reply-To email addresses, use the following modeling element (BPMN icon)
  - [Gmail: Get Email Message]
  - [Microsoft 365 Outlook for Business: Get Email Message]
If an error occurs in parsing an incoming email, whenever possible the error notification email will include the message-ID
- Using the Message-ID as a clue, it becomes easier to identify emails that could not be retrieved
This function is disabled in the initial setting of the workflow platform
To use this function, check on Enable Message Start Event (Email) on [Message Start Event (Mail)] tab in [App External Connectivity] menu on [System Settings] page (System administrator privilege required)