This problem has been recovered already.
$. Appended on 2025-04-16
A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.
Incident Date
- Occurred: 2025-04-15 07:41 [UTC]
- Recovered: 2025-04-15 08:09 [UTC] （28 minutes period）
What Occurred
Some customers who are using the paid service at our base in Japan are unable to access Questetra BPM Suite during the above time period.
Cause of Trouble
Application server host failure
($. The power supply stopped at the data center near Tokyo in Amazon Web Services (AWS), which we use as one of our service platforms.)
Reaction
Recovery by restarting the application server