Guest Complaints Sharing Process
If there is a complaint from the guest, it will be recorded in [0. Entr. Guest / Complaint]. The front representative can recognize the occurrence of complaints by automatic mail at 5 o’clock in the morning. The content to be shared by the cleaning staff from the front manager is entered in [1. Rprt. Checked-out].
2019 (CC BY-SA 4.0) Questetra, Inc.
0. Entr. Guest / Complaint 1. Rprt. Checked-out 2. Clean up 2x. Rework 3. Inspect room Set Title Set Title Set Title
guide = Guest’s general info =
radio Extra bed
radio Parking
radio Children under 3
radio Pet
multiple Goods rental
multiple Multiple rooms
guide = Internal communication =
discuss Internal memo
datetime (Delivery time)
guide = Room to be housekept =
select Storey
select Room no.
multiple Instruction from Front desk


Process Modeling Story

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