If there is a complaint from the guest, it will be recorded in [0. Entr. Guest / Complaint]. The front representative can recognize the occurrence of complaints by automatic mail at 5 o’clock in the morning. The content to be shared by the cleaning staff from the front manager is entered in [1. Rprt. Checked-out].https://support.questetra.com/templates/guest-complaints-sharing-process-20180109/2019 (CC BY-SA 4.0) Questetra, Inc.