2022-03-02 / Workflow Apps /
Information Sharing in Shift Work
Manages customer service at a hotel business. When the front desk staff inputs the customer’s checkout at the [1 Report Checked-out] Step, the room cleaning staff carries out the cleaning and the Process is completed with [3 Inspect room]. If the staff in charge of the night shift has input the guest’s information, the front desk staff will be notified it to enable an appropriate response at checkout.
BPMN Nodes
  • 7 0. Entr. Guest / Complaint The person in charge registers the information of the customer who checked in. If a complaint is reported, enters it in the Internal memo field.
  • 1 1. Rprt. Checked-out The front clerk in charge reports the room that has been checked-out.
  • 3 2. Clean up The cleaning staff cleans the designated room.
  • 6 2x. Rework The cleaning staff takes care of the areas where deficiencies have been pointed out.
  • 4 3. Inspect room The person in charge inspects the room after cleaning. If there are any deficiencies, returns to the cleaning staff.
  • 10 x1a. Set Title The system generates a string from the value of the specified Data Item and the time the token arrives at the node and sets it in the Process Title.
  • 11 x1b. Set Title The system generates a string from the value of the specified Data Item and the time the token arrives at the node and sets it in the Process Title.
  • 2 x1c. Set Title The system generates a string from the value of the specified Data Item and the time the token arrives at the node and sets it in the Process Title.
Workflow Diagram (click to open)
Variables (click to open)
  • = Guest’s general info = 6:
  • Extra bed q_Extra 7: 0
  • Parking q_Parking 8: no
  • Children under 3 q_Children 9: 0
  • Pet q_Pet 10: 0
  • Goods rental q_Goods 11:
  • Multiple rooms q_Rooms 12:
  • = Internal communication = 0:
  • Internal memo q_Memo 1:
  • （Delivery time） q_Delivery 13: processInstanceStartDatetime.addHours(13).getFirstTimeInDate().addHours(5)
  • = Room to be housekept = 2:
  • Storey q_Storey 3:
  • Room no. q_Number 4:
  • Instruction from Front desk q_Instruction 5:

Download

information-sharing-in-shift-work-20180109-220-en.qar

Only available for Professional edition.

Notes

  • You need to associate the Swimlane settings according to your organizational structure upon import
  • For practical use, please change the fixed values that have been set
    • The To address of the Throwing Message Intermediate Event ‘Email’

See also

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