Information Sharing in Shift Work
Manages customer service at a hotel business. When the front desk staff inputs the customer’s checkout at the [1 Report Checked-out] Step, the room cleaning staff carries out the cleaning and the Process is completed with [3 Inspect room]. If the staff in charge of the night shift has input the guest’s information, the front desk staff will be notified it to enable an appropriate response at checkout.
BPMN Nodes
  • 7 0. Entr. Guest / Complaint The person in charge registers the information of the customer who checked in. If a complaint is reported, enters it in the Internal memo field.
  • 1 1. Rprt. Checked-out The front clerk in charge reports the room that has been checked-out.
  • 3 2. Clean up The cleaning staff cleans the designated room.
  • 6 2x. Rework The cleaning staff takes care of the areas where deficiencies have been pointed out.
  • 4 3. Inspect room The person in charge inspects the room after cleaning. If there are any deficiencies, returns to the cleaning staff.
  • 10 x1a. Set Title The system generates a string from the value of the specified Data Item and the time the token arrives at the node and sets it in the Process Title.
  • 11 x1b. Set Title The system generates a string from the value of the specified Data Item and the time the token arrives at the node and sets it in the Process Title.
  • 2 x1c. Set Title The system generates a string from the value of the specified Data Item and the time the token arrives at the node and sets it in the Process Title.
Variables (click to open)
  • = Guest’s general info = 6:
  • Extra bed q_Extra 7: 0
  • Parking q_Parking 8: no
  • Children under 3 q_Children 9: 0
  • Pet q_Pet 10: 0
  • Goods rental q_Goods 11:
  • Multiple rooms q_Rooms 12:
  • = Internal communication = 0:
  • Internal memo q_Memo 1:
  • (Delivery time) q_Delivery 13: processInstanceStartDatetime.addHours(13).getFirstTimeInDate().addHours(5)
  • = Room to be housekept = 2:
  • Storey q_Storey 3:
  • Room no. q_Number 4:
  • Instruction from Front desk q_Instruction 5:

Download

information-sharing-in-shift-work-20180109-220-en.qar

Only available for Professional or Enterprise edition.

Notes

  • You need to associate the Swimlane settings according to your organizational structure upon import
  • For practical use, please change the fixed values that have been set
    • The To address of the Throwing Message Intermediate Event ‘Email’

See also

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