Inquiry Management Process, ChatGPT Integration 

/ Workflow Apps / Inquiry Response, OpenAI API

Inquiry Management Process, ChatGPT Integration 20231019
This is a process that centrally manages everything from receiving inquiries to sending responses. After receiving the web form, AI will check the received content. If the call is determined to be a sales call rather than an inquiry, the caller will be assigned a different task from normal response.
Worker (#of Swimlane: 4)
  • Employee
    • Employee reports enquiry
  • Inquiry Desk Leader
    • Head of the Inquiry Response Team
  • Inquiry Handler
    • Person in charge of responding to inquiries.
  • Translation/Advice
    • Person in charge of translating and advising.
Business Flow (Complexity of Workflow: 27)
  • 11. Issue of voucher
    • The employee inputs information about the query.
  • 62. Designation of responder
    • The head of the enquiry response team designates a responder.
  • 26 2’. Decide to act or not
  • 133. Response
    • The enquiry responder enters the response.
  • 143’. Translation/advice
    • Nominated personnel provide translation and advice.
  • 194. Evaluation of response
    • The person responsible for the enquiry response team evaluates the results of the response.
  • 39. Answered ticket
    • Employees enter information about queries that have already been answered by telephone.
  • 24 x1. AI-based query classification
  • 30 x2′. Title
  • 8 x2. Title
  • 9 x3. Destination, response email text
Business Process Variables (#of Data Item: 34)
  • ▼ Inquirer ▼ 0
  • Name q_name 1*
    • The name of the inquiring party is stored.
  • Company q_company 2
    • The name of the company is stored
  • Email Address q_email 3
    • The email address of the enquiring party is stored.
  • Telephone Number q_tel 4
    • The telephone number of the enquiring party is stored.
  • Noteworthy Past Inquiries q_note 5
    • Contains past queries of particular note concerning the query source.
  • ▼ Inquiry Details ▼ 6
  • Date Received q_receiveDatetime 7
    • The date and time of receipt of the query is stored.
    • processInstanceStartDatetime
  • Inquiry ID q_id 8
    • The query ID is stored.
    • #{#sformat(‘%d’, processInstanceId)}#{#sformat(‘%04d’, processInstanceSequenceNumber)}
  • Type of Inquiry 1 q_kind1 9
    • Inquiry type 1 is stored.
  • Type of Inquiry 2 q_kind2 10
    • Inquiry type 2 is stored.
  • Product Features q_function 11
    • Product functions related to the query are stored.
  • Inquiry Details q_inquiryDetail 12*
    • The query details are stored.
  • Inquiry-related Files q_inquiryFile 13
    • Files relevant to the query are stored.
  • AI Response (to determine if it is a sales call or not) q_AI_completion 23
    • The result of the decision as to whether the enquiry is a sales contact or not is stored.
  • ▼ Response Details ▼ 14
  • Response Method q_media 15
    • The method of replying to the enquirer is stored.
  • Responder q_operator 16
    • The person in charge of creating the query response is stored.
  • Response Date q_responseDatetime 17
    • The date and time of the response to the enquirer is stored.
  • Response Summary q_responseDetail 18
    • The summary of the query response is stored.
  • ▼ Email Response ▼ 19
  • Reply Email Address. q_mailTo 20
    • Contains the address to which query response emails are sent.
  • Reply Email Sent From q_mailFrom 21
    • The source address of the query response email is stored.
    • customer-service@example.com
  • Response Email Body q_mailBody 22
    • The body of the enquiry response email is stored.
  • Files Relevant to the Response q_responseFile 33
    • The files related to the query answers are stored.
  • ▼ Translation/Advice ▼ 24
  • Contact Person (translation/advice) q_adviser 25
    • Translation/advice correspondents are stored.
  • Deadline Date q_adviceLimit 26
    • The date and time of the translation/advice deadline is stored.
  • Translation/Advice Details q_adviceDetail 27
    • The detailed content of the translation/advice is stored.
  • Translation/Advice Files q_adviceFile 28
    • Files relevant to the translation/advice are stored.
  • ▼ Internal Communication / Overview of Response ▼ 29
  • Correspondence Rating q_point 30
    • The grade for the response to the query is stored.
  • Knowledge should be shared internally q_knowledgeFlag 31
    • It stores whether the query should be shared knowledge within the company.
  • Comments q_comment 32
    • Notes and comments are stored.

Field Name, num, Initial Value

Download

This archive contains the BPMN icons that are not available in the Basic edition.

Arrangement Tips

Capture

See also

OpenAI ChatGPT: チャット
問合対応プロセス, ChatGPT連携 回答レビュー
問合対応プロセス, ChatGPT連携 回答草稿作成
Scroll to Top

Discover more from Questetra Support

Subscribe now to keep reading and get access to the full archive.

Continue reading