This is the process by which sales representatives record and share the results of meetings with customers.
The sales representative registers the appointment in advance and enters the results after the meeting has taken place.
After inputting the results, the results of the meeting are automatically shared with the relevant parties by email.
Worker (#of Swimlane: 2)
Sales Representative (confirmed)
The member of the sales department who will be making the report (specified in the process data item and whose identity has been determined).
Sales Representative
Members of the sales department reporting back.
Business Flow (Complexity of Workflow: 9)
11. Schedule entry
Members of the sales department enter meeting schedules.
522′. Result input
Members of the sales department enter the results of the meeting (skipping the scheduled entry).
32. Result input
Members of the sales department enter the results of the meeting.
Business Process Variables (#of Data Item: 21)
Sales Representativeq_user6*
${processInstance.initQuserId}
Lead Typeq_leadKind12
Stores the type of meeting partner (customer/lead).
Name of customer representativeq_name1*
Stores the name of the contact person of the meeting partner (customer/lead).
Customer Organization Nameq_organization2*
Stores the organisation name of the meeting partner (customer/lead).
Email Addressq_email0
Stores the email address of the person in charge of the meeting partner (customer/lead).
Telephone Numberq_tel3
Stores the telephone number of the person in charge of the meeting partner (customer/lead).
Customer Locationq_location5*
Stores the location of the person in charge of the meeting partner (customer/lead).
Customer Sizeq_scale39
Stores the organisational size of the meeting partner (customer/lead).
Initial Type of Caseq_isFirst40*
Stores whether this is the first meeting as a case with the meeting partner (customer/lead).
Meeting Placeq_meetingKind38*
Stores the manner in which the meeting was conducted.
Scheduled Meeting Dateq_date9
Date of Meetingq_dateResult11*
Meeting Purposeq_purpose37*
Stores the purpose of the meeting (selected from the options).
Meeting Timeq_time41*
Stores the time taken for the meeting.
60
Meeting Purpose Detailsq_purposeDetail20*
Stores meeting purpose details (text).
Meeting Details/Reportq_report21*
Stores meeting results (text).
Things to check:
Issues
Targeted activities
Scale
Schedule
Department in charge
Correlative description of the parties involved
Competing products
Future Actionsq_nextAction22*
Stores actions/schedules (text) after the meeting.
Attached Fileq_file23
Stores documents prepared for this meeting or received from the meeting partner (customer/lead).
Delivered Materialsq_document25
Stores material presented to the meeting partner (customer/lead).
Materials handed over and other detailsq_documentOther26
This archive can be imported as a Workflow App on BPMS.
Arrangement Tips
It can be improved so that the information is not shared via email, but posted to Questetra’s internal SNS function Open Chat or external chat services such as Slack. It can also be improved so that it is linked to calendar appointments using Start: Google Calendar: Event Started. (However, Advanced edition or higher is required for this feature)