Inquiry Management Process, Chronologically Formatted Response History 20220819
This is a workflow in which several interactions are recorded in one place until the query is closed. The correspondence and attachments are stored in chronological order. Attachment names are recorded with the date and time appended at the beginning.
Workers (Number of swimlanes: 2)
Source of Inquiry
Inquiry Responder
Workflow (Complexity of workflow diagram: 18)
61. Reception/Response
The responder for the inquiry will provide a description of the response.
132. Response
The responder for the inquiry will enter a response.
7x1. Set Title
The workflow platform edits and stores the subject line.
8x2.I: Archival Storage
The workflow platform stores the details of the inquiry in the history.
25x3.I: Attachment Duplication
The workflow platform stores inquiry attachments in the history.
24x4. Clear Inquiry
The workflow platform clears the inquiry and attachments.
19x5.R: History Storage
The workflow platform stores the responses in the history.
26x6.R: Attachment Duplication
The workflow platform stores response attachments in the history.
22x7. Forced Close
The workflow platform forces the inquiry status to be changed to closed.
23x8. Clear Response
The workflow platform updates the inquiry date and time with the date and time of the additional question.
10Confirmation of Inquiry Response
The workflow platform displays the content of the response and accepts the intention to close the inquiry or additional questions.
Business process variables to be passed on (number of data items: 20)
Inquiry Numberq_inquiry_number4
The query number is stored. It is automatically generated when the inquiry is received.
INQ-#{#sformat(‘%06d’, processInstanceId)}
Inquiry Date and Timeq_inquiry_datetime3
The date and time of the inquiry receipt are stored.
processInstanceStartDatetime
◆ Inquiry Response18
Respondentq_response_quser13
The inquiry respondent is stored.
Response Date and Timeq_response_datetime14
The date and time of the response are stored.
Response Descriptionq_response_description11*
The response text described by the respondent is stored.
Response Fileq_response_file12
It contains attachments that supplement the response text.
◆ Inquiry Details17
Company Nameq_inquiry_corp_name7*
The name of the inquirer’s company is stored.
Inquiry Nameq_inquiry_name5*
The name of the inquirer is stored.
Email Addressq_inquiry_email6*
The email address of the inquirer is stored.
Telephone Numberq_inquiry_phone_number8
The telephone number of the inquirer is stored.
Inquiry Closedq_otoiawase_16*
The query close type is stored. Additional questions are stored if they occur.
Inquiry Descriptionq_inquiry_description9
The query text is stored.
Inquiry File (1)q_inquiry_file_10
Attachments supplementing the query text are stored.
Inquiry File (2)q_inquiry_file_210
Attachments supplementing the query text are stored.
◆ History19
Enquiry / Response Historyq_inquiry_text_history1
The inquiry/response is stored in chronological order. If there are attached files, the file name is appended.
Attachment Historyq_history_files2
Attachments at the time of the inquiry/response are stored. A string containing the type, date and time of the inquiry/response is appended to the beginning of the file name.
Response Form API Keyq_response_form_api_key15
Contains the API key for accessing the response reference form.
