Maintenance Service Request Registration Process 202120421
This is a workflow for registering maintenance service requests (SRs) to the central system. SRs are automatically added to a Google Sheet after being checked by the person in charge, and the RPA tool reads the Google Sheet and registers the SRs to the central system.
Worker (#of Swimlane: 1)
Receptionist
Business Flow (Complexity of Workflow: 17)
11. Service request registration
A representative logs a customer service request.
102. Confirm processing results
The person in charge will confirm that the update results in Google Sheets match the central system registration.
72x. Check processing status
The person in charge will check the reason why the Google sheet is not updated. After confirmation, we will perform auxiliary work such as manually operating the RPA tool.
3Add record
The workflow platform adds one line to the Google Sheet and stores the registered content.
16Get processing status
13Get registration status
The workflow platform acquires service request information (including processing status).
15Processing status: Post-processing completed
The workflow platform updates service request information (processing status).
4Status: Processing
The workflow platform updates the processing status (processing).
12Status: Processing completion confirmed
The workflow platform updates the processing status (confirmation completed).
11Status: Processing confirmation
The workflow platform updates the processing status (processing confirmation).
