This is the process for reporting work problems for field engineers. The problem report will be submitted in a public form. The accepted engineer ID is used to determine whether the engineer is legitimate or not. At the same time, attributes such as email address and phone number are obtained.
Workers (Number of swimlanes: 2)
Field Engineer
Troubleshooting Headquarters
Workflow (Complexity of workflow diagram: 20)
1Response instruction
The staff at the troubleshooting headquarters will describe the response instructions.
2x1. Get Engineer Profile
The workflow platform retrieves the registration information for the corresponding ID from the engineer master.
12x10. Historical addition
The workflow platform stores problem reports in the history.
28x2. Engineer Name
The workflow platform extracts the name from the engineer’s information.
32x3. Engineer Kana Name
The workflow platform extracts the name (kana) from the engineer’s information.
31x4. Engineer E-Mail
The workflow platform extracts email addresses from the engineer’s information.
30x5. Engineer Tel no
The workflow platform extracts the phone number from the engineer’s information.
29x6. Engineer Location Number
The workflow platform extracts the location No. from the engineer information.
14x7. Subject
The workflow platform generates a subject line and stores the report in the history.
7x8. Historical addition
The workflow platform stores the instructions in the history.
33x9. Time Stamp
The workflow platform generates a processing completion timestamp for the problem response reporting process.
8◆ Troubleshooting Report
The field engineer reviews the instructions and determines the end of the case.