The system accepts and responds to customer enquiries, automatically preparing a response template when an enquiry is received via web form or email. In the process [1. Accept Query/Write Response], the support person can choose to draft a response or, if necessary, request advice or translation. If a final response cannot be prepared in the process [2. Write Response], the primary response is sent and then the process [3. Final Answer] takes place.
The officer in charge approves the drafted internal regulation file, which is then approved by the board of directors. After approval, the file is automatically saved in a designated folder on Dropbox and disseminated via email.
This process manages applications for participation in in-house training programs.
Once the application is received, the applicant is automatically added to the training schedule in the Outlook calendar.
This process manages the master for internal training programs.
The Outlook calendar events and Questetra master required by the application acceptance process are automatically maintained.
Accepts and answers customer inquiries. An answer template is automatically prepared when an inquiry is received via Web form or email. At the Step of [1. Acceptance / Answer], the support person creates answer sentences and replies, or if necessary, chooses to ask an advice or translation request. If the final answer cannot be made at the Step of [2. Create Answer], the process will go to [3. Answer Completion] after sending the primary answer.
Creates in-house regulations and connect to Dissemination flow. The internal regulation draft registered at the Step of [1. Draft Registration] is checked by the responsible officer and approved by the Board of Directors.