Information Control

Approval Request Flow

Records Processes beginning from the request for approval to the final approval. A director with approval authority can make a record of approval by simply processing the Step of [2x. Request from the Director] without going through the Steps of Submit and Approve. However, even the proposal was from a director, approval by the officer is required if it exceeds 1 million yen. All approvals are recorded and an approved proposal PDF is automatically generated.

Information Sharing in Shift Work

Manages customer service at the hotel business. When the front desk staff inputs the customer’s checkout at the Step of [1 Report Checked-out], the room cleaning staff carries out the cleaning and ends with [3 Inspect room]. If the staff in charge of the night shift has input what dealt with guest’s complaints, the front desk staff will be notified it so that to be possible an appropriate response at checkout.

Common Password Request

Manage common passwords. Passwords are recorded in Google Sheets and retrieved/updated via the API. The password user requests disclosure at the Step of [1. Password Request]. When the administrator approves, the password is automatically acquired and disclosed at the Step of [3. Password confirmation]. After confirmation, the password recorded in the Data Item is deleted.

Employee Information Acceptance

Manages additions/updates in employee information and updates employee masters as needed. The data entered in the Step of [1. Addition / Updating of Employee’s Information] is passed to the Human Resources Department after approval by the supervisor. If the employee master needs to be updated, the current master is retrieved, new data is added, and then the employee master is automatically updated with it.

Customer Master Data Sync Process

Synchronizes “Customer Master” managed in Google Spreadsheet, automatically. Automatically Starts 1:00 every night, connects to Google spreadsheet API, and acquires “Customer list”. The acquired customer list is reformatted and updated as “Customer Master (Options XML)” on the Workflow platform. It also corresponds to a manually starting by a person or checking on a list.

Online Estimate Storage Flow

Stores quotation PDF automatically to share. A quotation PDF is automatically generated after the submittee, details and total amount are entered at the Task of “Drafting Quotation”. After the quotation is submitted, the quotation which succeeded in the contract is automatically uploaded to the Dropbox folder.

Guest Complaints Sharing Process

If there is a complaint from the guest, it will be recorded in [0. Entr. Guest / Complaint]. The front representative can recognize the occurrence of complaints by automatic mail at 5 o’clock in the morning. The content to be shared by the cleaning staff from the front manager is entered in [1. Rprt. Checked-out].