This is a process that centrally manages everything from receiving inquiries to sending responses. After receiving the web form, AI will check the received content. If the call is determined to be a sales call rather than an inquiry, the caller will be assigned a different task from normal response.
This process manages the progress of an inquiry from receipt to response.
The response person is automatically allocated according to the product inquired about.
The assignment is based on a master table in Excel Online.
This process manages the progress of an enquiry from receipt to response.
When an enquiry is received on a specific Slack channel, the workflow is automatically initiated.
When the person in charge creates a response, the response is automatically posted to the Slack channel where the query was received.
This process centrally manages the process from receipt of queries via web form to response.
After drafting a response, the person in charge can request an improvement review from ChatGPT if necessary.
The response is completed based on the review results, and is then sent back to the enquirer.
This is a workflow in which several interactions are recorded in one place until the query is closed. The correspondence and attachments are stored in chronological order. Attachment names are recorded with the date and time appended at the beginning.
This is a centrally managed process for handling inquiries from web forms and phone calls.
The system accepts queries from Microsoft Forms / Google Forms.
After the response is complete, the data is automatically uploaded to SharePoint Online lists (Microsoft Lists) via Power Automate.
This is the process for reporting work problems for field engineers. The problem report will be submitted in a public form. The accepted engineer ID is used to determine whether the engineer is legitimate or not. At the same time, attributes such as email address and phone number are obtained.
This is a process to centrally manage responses to inquiries via web forms and phone calls.
After receiving an inquiry, a draft of the inquiry response is automatically requested to the AI chat (ChatGPT).
The person in charge uses the draft to create a response text.
Accepts an information request via the webform and registers customer information after sending the catalogue. After checking the contents of the web form entry at the [Confirmation / Judgement] Step, a Cover Sheet PDF is automatically generated. Also, the customer information is registered in the database (kintone) after the catalogue is shipped. If it is necessary for a sales representative to respond promptly, it proceeds to the [3. Undertake / Recording of result] Step.
Accepts questions and designates personnel to create the answer. After receiving a question via a web form or email, the person responsible for preparing the answer will be appointed at the Step [2. Jurisdiction to answer]. Answers are drafted by AI, and person responsible completes it. At the [5. Reviewing terminology and legal] Step the content of the answer is checked, and if approved it will proceed to the following Step.
Extracts one user from the members of Qorg randomly and sets that user in the Quser data. It is also possible to exclude specific users from the extraction target. If there are no candidates in the population, an error will occur.
Extracts one user from the members of Qorg in order using a round robin method and sets that user in the Quser data. It is also possible to exclude specific users from the extraction target. If there are no candidates in the population, an error will occur.
Gets the string for the day of the week. The notation of the day is set in the config such as “Sun,Mon,Tue,Wed,Thu,Fri,Sat” or “Closed,Open,Open,Open,Open,Open,Closed”. The beginning is Sunday.
Adds Email addresses to the SendGrid Global Unsubscribe list.
Adds Email addresses to the SendGrid Group Unsubscribe list.
Aggregates the count of data by aggregation-keys. Count and Percentage are tabulated as a summary table TSV. Eg, Survey Results TSV is automatically generated from Survey Records TSV. Frequency distribution.
Accepts an information request via the webform and registers customer information after sending the catalogue. After checking the contents of the web form entry at the [Confirmation / Judgement] Step, a Cover Sheet PDF is automatically generated. Also, the customer information is registered in the database (kintone) after the catalogue is shipped. If it is necessary for a sales representative to respond promptly, it proceeds to the [3. Undertake / Recording of result] Step.
Accepts reduction claims based on SLA (Service Level Agreement) from customers and issues service credits. When there is an application via the Web form, the Workflow is Started, and the Service Operation manager confirms the results at the Step of [2. Downtime Confirmation]. If it does not meet the SLA, a service credit will be issued and automatically sends the response by email.
Accepts questions and designates personnel to create the answer. After accepting the question with the Web form or email etc., the person in charge who will prepare the answer sentence will be appointed at the Step of [2. Jurisdiction to answer]. Answers are drafted by AI, and responsible personnel completes it. At the Step of the [5. Reviewing terminology and legal], the content of the answer is checked, and if approved it will proceed to the following Step.
Accepts inquiries from customers and answers. A response template is generated automatically when it receives an inquiry via a Web form or an email. If translation or technical advice is required, each Step of [2ab. Answer Support] will be assigned to a team of specialists. Staffs of the Support team can send a response at the [1. Drafting Answer (Help request)] Step or a sales representative can respond in the [2x. Result of Sales correspondence] Step. When a response email is sent, the time required for the answer is calculated automatically.
