This workflow automatically requests a service satisfaction survey. Customer information (email address, etc.) is captured from the body of the “Service Offer Notification Email (BCC designation)” and the survey request is sent via email. The customer accesses the form URL provided in the email and responds to the survey.
Automatically responds to everything from sending a survey request email to a thank you email, and sends an automatic reminder email if the survey has not been responded to after 3 days. Pre-populated web forms with customer IDs, etc. are prepared to reduce the burden of inputting information.
This process directs the shipping of orders. Shipping tasks are automatically assigned to a team member in a sequential order. If the work is not completed within 2 hours, it is automatically assigned to another team member.
This workflow accepts product demo applications via web form. Application responders are randomly selected based on the remainder of the current time (milliseconds) divided by the number of candidates.
This process manages the setup work up to delivery after receiving an order for Web services. Work is assigned to the necessary personnel according to the options selected. Alert notifications prior to work deadlines prevent work delays.
This is a shipping BPO flow where packaging and inspection work is outsourced. If the packing/inspection process is not completed for 2 hours, the work will be automatically transferred to another person.
The system manages the entire process from order receipt to delivery. The order information is entered in the “1. Order Information Entry” process and the project is started in “2. Confirmation of delivery date, etc.”. The delivery date will be automatically registered in Google Calendar. If multiple projects are progressing simultaneously, you can view the delivery dates for each project on Google Calendar.
This process manages the configuration work up to the delivery of a web service order.
Work is allocated to the person in charge according to the options specified when the order is received.
The manager can check the person in charge and progress of the configuration work for each project on the flow diagram.
This process manages the configuration work (delivery work) after receiving a web service order until the service is provided.
The flow is automatically initiated when the status is changed to “Requires support” in the contract ledger (kintone).
When the delivery is completed, a “supported” status is automatically recorded in kintone.
Accepts internal postal matter requests and assists for sending. Generates “Cover sheet PDF” automatically based on the information entered in the Step of [1. Addressee Info + Sending Materials]. General Affair staff prints out the cover sheet and encloses it and sends. After completing sending, a notification email will be sent to the requester. Capable of accepting requests also from other Processes.
Outsources packaging/inspection/shipment operation. The destination and Commodity are entered at the Task of [1. Enter Shipping instruction], then outsourced for and [4. Packing] and [5. Inspection] after confirmation by the Leader.
Accepts product demo requests and carry out the demo. Started by the acceptance of an application via the web form or an email and person in charge will be assigned at the [1. Assignment of Representative] Step. When the representative decides the demo date schedule, it is automatically registered in Google Calendar. After performing the product demo, the person in charge will make a report at the Step of [3. Demo Implementation report], and the supervisor confirms it at the Step of [4. Status Confirmation]
Manages orders from acceptance to delivery. Item information etc. are input at the Step of [1. Order Info] and the Issue is started after the Step of [2. Delivery Date Check]. The “delivery date” is automatically registered in Google Calendar. If multiple deals are progressing in parallel, you can list the delivery date of each deal in Google Calendar.
About 120 thousand zip code master. By incorporating it in the workflow app, it becomes possible to refer to the postal code master in the setting of “Select (search select box)”. The data entry person can narrow down the choices (selection candidates) by entering part of zip code or address. Created based on Japan Post Co., Ltd. “Address Zip Code (CSV format)”.