Routine Report

BPO Shipment Process

Receive product delivery information, pack and ship. It is automatically started when delivery information is received from the consignor via HTTP communication. An invoice is automatically generated, and when the [1. Packing completion] process is completed, “Packing complete” is reported to the consignor’s business process. If “inspection” is instructed as an option, an inspection is performed and a completion report is given.

Progress Report Process

Multiple people will report and summarize the progress of the project. Reporters appointed at the [1. Rapporteur Designation] Step make a report and handle the [2. Progress in Subjective]. With the aggregation of reported values will help to increase the reliability of progress evaluation.

Translation Request Flow

Requests for translation of a draft. The sentences entered in [1. Document set] will be delivered to the translator. When the translation is completed (2. translation), the number of characters is recorded and the requester is notified.

Fax Reception Process

Internet FAX (cloud fax service) is a mechanism to convert received faxes into PDFs and notify them by e-mail. This Workflow-App receives the notification email via mailing list. After that, PDF data received is checked in [1. Confirm order]. Noise data such as unwanted faxes and false positives are eliminated. The files are saved according to the rule in the automatic processing step [Save G Drive].

Guest Complaints Sharing Process

If there is a complaint from the guest, it will be recorded in [0. Entr. Guest / Complaint]. The front representative can recognize the occurrence of complaints by automatic mail at 5 o’clock in the morning. The content to be shared by the cleaning staff from the front manager is entered in [1. Rprt. Checked-out].