Service Outage

Jun. 19th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Bug, Outage, Maintenance, Service Outage / 2021-03-08 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 17:47 and 18:21 on 19th of June, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-06-19 17:47 [UTC +9:00] 2019-06-19 8:47 [UTC] Occurred: 2019-06-19 18:21 [UTC …

Jun. 19th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

May. 29th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Bug, Outage, Maintenance, Service Outage / 2021-03-08 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 22:07 and 22:27 on 29th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-05-29 22:07 [UTC +9:00] 2019-05-29 13:07 [UTC] Recovered: 2019-05-29 22:27 [UTC …

May. 29th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

May. 12th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Bug, Outage, Maintenance, Service Outage / 2021-03-08 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 23:47 and 23:55 on 12th of May, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 22019-05-12 23:47 [UTC +9:00] 2019-05-12 14:47 [UTC] Recovered: 2019-05-12 23:55 [UTC …

May. 12th (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Apr. 24th (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered)

Bug, Outage, Maintenance, Service Outage / 2021-03-08 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 4:46 and 13:24 on 24th of April 2019 [JST], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-24 04:46 [UTC +9:00] 2019-04-23 19:46 [UTC] Recovered: …

Apr. 24th (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered) Read More »

Apr. 23rd (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered)

Bug, Outage, Maintenance, Service Outage / 2021-03-08 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 6:12 and 9:19 on 23rd of April 2019 [JST], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-23 06:12 [UTC +9:00] 2019-04-22 21:12 [UTC] Recovered: …

Apr. 23rd (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered) Read More »

Apr. 21st (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)

Bug, Outage, Maintenance, Service Outage / 2021-03-08 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 14:12 and 16:49 on 21st of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-21 14:12 [UTC +9:00] 2019-04-12 05:12 [UTC] Recovered: 2019-04-21 16:49 [UTC …

Apr. 21st (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered) Read More »

Apr. 9th (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered)

Bug, Outage, Maintenance, Service Outage / 2021-03-08 /

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 12:48 and 13:218 on 9th of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-09 12:48 [UTC +9:00] 2019-04-13 03:48 [UTC] What Occurred Customers using …

Apr. 9th (UTC+9) Access Trouble Occurred on Part of User Environment (U.S. server) (Recovered) Read More »

Dec. 7th (UTC+) Some Clients could Not Connect (Recovered)

Bug, Outage, Maintenance, Service Outage / 2021-03-08 /

Some client environments could not connect to Questetra during the period of between around 21 o’clock on 7th of December 2018 and around 18 o’clock on the next day [JST] due to a certificate validation error after a renewal of the server certificate. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: …

Dec. 7th (UTC+) Some Clients could Not Connect (Recovered) Read More »

Jul. 19 (UTC+9) Access Trouble Occurred on Part of User Environment (Recovered)

Bug, Outage, Maintenance, Service Outage / 2021-03-08 /

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 7:30 and 8:09 on 19th of July 2018 [JST], for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-07-19 7:30 [UTC +9:00] 2018-07-18 22:30 [UTC] Recovered: 2018-07-19 …

Jul. 19 (UTC+9) Access Trouble Occurred on Part of User Environment (Recovered) Read More »