2019-10-01 09:03 (UTC) Access Trouble Occurred on Part of Business Plan (Recovered)

こThis problem has been recovered already.

Some of the customers of Questetra BPM Suite SaaS Edition could not log in the service during the period of between 09:03 and 09:26 on the 1st of October, 2019 [UTC], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience.

Trouble Date

  • Occurred: 2019-10-01 09:03 [UTC]
  • Recovered: 2019-10-01 09:26 [UTC] (23m)

What Occurred

In the environment of a specific customer using the Business Plan (paid version), a situation where the load was higher than normal was detected around 01:53 [UTC] on the day. Errors occurred in some requests (less than 1%) since around 06:00 [UTC], and “Questetra BPM Suite” became not usable at all around 09:03 [UTC].

Cause of Trouble

Performance degradation due to application server memory pressure

Reaction

Recovery by restarting the application server. At the same time, changed the memory allocation.

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