Some of the customers of Questetra BPM Suite SaaS Edition could not log in the service during the period of between 09:03 and 09:26 on the 1st of October, 2019 [UTC], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience.
- Occurred: 2019-10-01 09:03 [UTC]
- Recovered: 2019-10-01 09:26 [UTC] (23m)
In the environment of a specific customer using the Business Plan (paid version), a situation where the load was higher than normal was detected around 01:53 [UTC] on the day. Errors occurred in some requests (less than 1%) since around 06:00 [UTC], and “Questetra BPM Suite” became not usable at all around 09:03 [UTC].
Cause of Trouble
Performance degradation due to application server memory pressure
Recovery by restarting the application server. At the same time, changed the memory allocation.