Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 05:24 and 05:25 on 21st of January 2020 [UTC], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience.
- Occurred: 2020-01-21 05:24 [UTC]
- Recovered: 2020-01-21 05:25 [UTC] (1 minute period)
A server load increase was observed in the environment of a specific customer using the Business Plan (paid version) at about 04:20. Since it was found that a specific Process (Task search) was occupying server resources and was predicted that it would result in a total access failure if left as it was, so we restarted the application as a precautionary measure. There was an access stoppage for 1 minute during the operation.
Cause of Trouble
Occupation of server resources by a specific Process (Task search)
Recovered by restarting the application