2020-01-21 05:24 (UTC) Access Trouble, Business Plan (Recovered)

This problem has been recovered already.

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 05:24 and 05:25 on 21st of January 2020 [UTC], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience.

Trouble Date

  • Occurred: 2020-01-21 05:24 [UTC]
  • Recovered: 2020-01-21 05:25 [UTC] (1 minute period)

What Occurred

A server load increase was observed in the environment of a specific customer using the Business Plan (paid version) at about 04:20. Since it was found that a specific Process (Task search) was occupying server resources and was predicted that it would result in a total access failure if left as it was, so we restarted the application as a precautionary measure. There was an access stoppage for 1 minute during the operation.

Cause of Trouble

Occupation of server resources by a specific Process (Task search)

Reaction

Recovered by restarting the application

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