During the period between 00:49 and 01:10 on the 15th of June 2020 [UTC] some customers of Questetra BPM Suite SaaS Edition had trouble using the service due to an access problem. We deeply apologize to our customers for the inconvenience.
- Occurred: 2020-06-15 00:49 [UTC]
- Recovered: 2020-06-15 01:10 [UTC] （For 21 minutes）
On the Workflow platforms of some customers using the Business Plan (paid version), the memory usage became tight at around 0:49, which caused these customers to have trouble using Questetra BPM Suite.
Cause of the Trouble
Performance degradation due to application server memory strain
Recovery by restarting the server process