2020-03-01 14:44 (UTC) Access Trouble Occurred on Part of User Environment (Germany server) (Recovered)

This problem has been recovered already.

Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 14:44 and 14:47 on the 1st of March, 2020 [UTC], for occurrence of access trouble. We deeply apologize to the customers for your inconvenience.

Trouble Date

  • Occurred: 2020-03-01 14:44 [UTC]
  • Recovered: 2020-03-01 14:47 [UTC] (3 minutes period)

What Occurred

Customers using Business Plans at server bases in Germany was not be able to login to Questetra BPM Suite

Cause of Trouble

Web server host failure

Reaction

Automatic recovery by switching to a standby server

%d bloggers like this: