Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 13:42 and 14:06 on 6th of December 2019 [JST], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience.
- Occurred: 2019-12-06 13:42 [UTC +9:00]
- 2019-12-06 04:42 [UTC]
- Recovered: 2019-12-06 14:06 [UTC +9:00] (24m)
- 2019-12-06 05:06 [UTC]
SIn the environment of a specific customer who is using Business Plan (paid version), the server load increased hence it became difficult to access the site since around 13:42.
Cause of Trouble
Multiple high-load processes occurred and occupied server resources
Recovered from a high load state due to interruption and termination of processing for a long time