Workflow Apps
-
■
Inquiry Response Process, Outlook Initiation, AI Spam Classification/Summarization
This is a process to manage inquiries from receipt of (Outlook) emails to the response. When an inquiry is received, the AI filters out spam and paraphrases the email text to an easily digestible summary. The…
-
■
Inquiry Support Process, AI Primary Response
This process manages the progress of inquiries from receipt to response. After receiving an inquiry, the AI (Microsoft Azure OpenAI Service = AOAI) automatically creates and sends a primary response email. The person in charge will…
-
■
Inquiry Management Process, Priority AI Decision Making
This is the business process of accepting and responding to inquiries. The AI determines the priority (high, medium, or low) in consideration of urgency and importance. The contact person can decide the order of response based…
-
■
Inquiry Response Process, AI Summary
This process manages the progress of inquiries from receipt to response. After receiving an inquiry via a web form, a summary of the inquiry is automatically generated by AI (ChatGPT). The person in charge reads the…
-
■
Inquiry Response Process, Gmail Start, AI Response Requirement Classification
This is a process to manage the progress from the receipt of a mail (Gmail) inquiry to its response. When an inquiry is received, AI classifies the purpose of the inquiry. In case of spam email,…
-
■
Inquiry Response App, Web Form Initiation
This app centrally manages the handling of enquiries from web forms and telephone calls. Web forms are accepted via Microsoft Forms / Google Forms. After acceptance, the operation starts automatically. The contact leader can decide who…
-
■
Inquiry Management Process, Web Form Initiation
This process centrally manages everything from receiving enquiries to sending responses. The work process starts automatically as soon as an enquiry is received via an open web form. The enquiry leader can check the content and…
-
■
Inquiry Management Process – AI Decision
This process manages everything from receiving enquiries to answering them. Based on the content of the enquiry, the AI decides which department will advise on the response, which is then automatically requested. The contact person responds…
-
■
Inquiry Translation Response Process, ChatGPT Integration
This process manages the inquiry form from reception to response. The enquiry text in English is automatically translated into Japanese and sent to the enquiry desk. The person in charge prepares a draft response in Japanese…
-
■
Inquiry Management Process, ChatGPT Integration
This is a process that centrally manages everything from receiving inquiries to sending responses. After receiving the web form, AI will check the received content. If the call is determined to be a sales call rather…
-
■
Inquiry Response Process, ExcelOnline Branch
This process manages the progress of an inquiry from receipt to response. The response person is automatically allocated according to the product inquired about. The assignment is based on a master table in Excel Online.
-
■
Inquiry Management App, Slack Integration
This app manages the progress of an enquiry from receipt to response. When an enquiry is received on a specific Slack channel, the workflow is automatically initiated. When the person in charge creates a response, the…
-
■
Inquiry Response Process, ChatGPT Connection Response Review
This process centrally manages the process from receipt of queries via web form to response. After drafting a response, the person in charge can request an improvement review from ChatGPT if necessary. The response is completed…
-
■
Inquiry Management Process, Chronologically Formatted Response History
This is a workflow in which several interactions are recorded in one place until the query is closed. The correspondence and attachments are stored in chronological order. Attachment names are recorded with the date and time…
-
■
Inquiry Management App, SharePoint Online List Storage
This is a centrally managed app for handling inquiries from web forms and phone calls. The system accepts queries from Microsoft Forms / Google Forms. After the response is complete, the data is automatically uploaded to…
-
■
Maintenance Problem Report Process
This is the process for reporting work problems for field engineers. The problem report will be submitted in a public form. The accepted engineer ID is used to determine whether the engineer is legitimate or not.…
-
■
Inquiry Response App, ChatGPT Collaboration
This is an app to centrally manage responses to inquiries via web forms and phone calls. After receiving an inquiry, a draft of the inquiry response is automatically requested to the AI chat (ChatGPT). The person…
-
■
Catalogue Request Correspondence Flow (Add-on)
Accepts an information request via the webform and registers customer information after sending the catalogue. After checking the contents of the web form entry at the [Confirmation / Judgement] Step, a Cover Sheet PDF is automatically…
-
■
Answer Drafting Flow
Accepts questions and designates personnel to create the answer. After receiving a question via a web form or email, the person responsible for preparing the answer will be appointed at the Step [2. Jurisdiction to answer].…
-
■
Catalogue Request Correspondence Flow (Add-on)
Accepts an information request via the webform and registers customer information after sending the catalogue. After checking the contents of the web form entry at the [Confirmation / Judgement] Step, a Cover Sheet PDF is automatically…
-
■
SLA Credits Issuance Flow
Accepts reduction claims based on SLA (Service Level Agreement) from customers and issues service credits. When there is an application via the Web form, the Workflow is Started, and the Service Operation manager confirms the results…
-
Inquiry Response Process, Outlook Initiation, AI Spam Classification/Summarization
This is a process to manage inquiries from receipt of (Outlook) emails to the response. When an inquiry is received,…
-
Inquiry Support Process, AI Primary Response
This process manages the progress of inquiries from receipt to response. After receiving an inquiry, the AI (Microsoft Azure OpenAI…
-
Inquiry Management Process, Priority AI Decision Making
This is the business process of accepting and responding to inquiries. The AI determines the priority (high, medium, or low)…
-
Inquiry Response Process, AI Summary
This process manages the progress of inquiries from receipt to response. After receiving an inquiry via a web form, a…
-
Inquiry Response Process, Gmail Start, AI Response Requirement Classification
This is a process to manage the progress from the receipt of a mail (Gmail) inquiry to its response. When…
-
Inquiry Response App, Web Form Initiation
This app centrally manages the handling of enquiries from web forms and telephone calls. Web forms are accepted via Microsoft…
-
Inquiry Management Process, Web Form Initiation
This process centrally manages everything from receiving enquiries to sending responses. The work process starts automatically as soon as an…
-
Inquiry Management Process – AI Decision
This process manages everything from receiving enquiries to answering them. Based on the content of the enquiry, the AI decides…
-
Inquiry Translation Response Process, ChatGPT Integration
This process manages the inquiry form from reception to response. The enquiry text in English is automatically translated into Japanese…
-
Inquiry Management Process, ChatGPT Integration
This is a process that centrally manages everything from receiving inquiries to sending responses. After receiving the web form, AI…
-
Inquiry Response Process, ExcelOnline Branch
This process manages the progress of an inquiry from receipt to response. The response person is automatically allocated according to…
-
Inquiry Management App, Slack Integration
This app manages the progress of an enquiry from receipt to response. When an enquiry is received on a specific…
-
Inquiry Response Process, ChatGPT Connection Response Review
This process centrally manages the process from receipt of queries via web form to response. After drafting a response, the…
-
Inquiry Management Process, Chronologically Formatted Response History
This is a workflow in which several interactions are recorded in one place until the query is closed. The correspondence…
-
Inquiry Management App, SharePoint Online List Storage
This is a centrally managed app for handling inquiries from web forms and phone calls. The system accepts queries from…
-
Maintenance Problem Report Process
This is the process for reporting work problems for field engineers. The problem report will be submitted in a public…
-
Inquiry Response App, ChatGPT Collaboration
This is an app to centrally manage responses to inquiries via web forms and phone calls. After receiving an inquiry,…
-
Catalogue Request Correspondence Flow (Add-on)
Accepts an information request via the webform and registers customer information after sending the catalogue. After checking the contents of…
-
Answer Drafting Flow
Accepts questions and designates personnel to create the answer. After receiving a question via a web form or email, the…
-
Catalogue Request Correspondence Flow (Add-on)
Accepts an information request via the webform and registers customer information after sending the catalogue. After checking the contents of…
-
SLA Credits Issuance Flow
Accepts reduction claims based on SLA (Service Level Agreement) from customers and issues service credits. When there is an application…