January 2021

Workflow Apps

Purchase Request flow

Manages from purchase request to ordering/reception, payment. When a purchase is approved at the [2. Judgement] step, it proceeds to the ordering processing. If it requires a transfer process after placing an order, it proceeds to the Step of [5. Bank Transfer] in parallel with the Step of [4. Delivery Confirmation]. It manages status such as “Order processing” and “Delivery waiting”, so you can confirm the progress.

Workflow Apps

Customer Master Data Sync Process

Synchronizes “Customer Master” managed in Google Spreadsheet, automatically. Automatically Starts 1:00 every night, connects to Google spreadsheet API, and acquires “Customer list”. The acquired customer list is reformatted and updated as “Customer Master (Options XML)” on the Workflow platform. It also corresponds to a manually starting by a person or checking on a list.

Workflow Apps

Inquiry Handling Process

Accepts inquiries from customers and answers. A response template is generated automatically when it receives an inquiry via a Web form or an email. If translation or technical advice is required, each Step of [2ab. Answer Support] will be assigned to a team of specialists. Staffs of the Support team can send a response at the [1. Drafting Answer (Help request)] Step or a sales representative can respond in the [2x. Result of Sales correspondence] Step. When a response email is sent, the time required for the answer is calculated automatically.

Workflow Apps

Common Password Request

Manage common passwords. Passwords are recorded in Google Sheets and retrieved/updated via the API. The password user requests disclosure at the Step of [1. Password Request]. When the administrator approves, the password is automatically acquired and disclosed at the Step of [3. Password confirmation]. After confirmation, the password recorded in the Data Item is deleted.

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