Fixed Version

Version 11.9.0 or 11.9.1 (TBS)

Affected Version and Operation

  • Ver. 11.8.2
  • To Synchronize with G Suite by [Role batch registration]

Bug Details

  • Occurs in operating
    • “Synchronize with G Suite” < [Import Roles] < [Role List] < [System Setting] (“Role” of Questetra will be synchronized with “group” of G Suite)
  • What will occur
    • If there is a group with no members in G Suite, the information retrieval from G Suite fails and the following error message is displayed.
      • “Authentication failed. API Access may be disabled on your G Suite.”

Workaround ・ Recovery

  • Workaround
    • In the G Suite group, add members to a group with no members
    • In the G Suite group, remove group with no members
  • By the error message alone, this problem cannot be distinguished from “authentication error” or “error when API access is not enabled”.
    If you can not determine the cause of the error, please contact support.
  • This bug is scheduled to be fixed at the next release version or one after the next