This bug has been fixed.
Fixed Version
- Ver. 12.2.1
Affected Version and Operation
- Ver. 12.2.0 and later versions
- Multiple “Service Tasks (PDF generation)” are set in one workflow App, and a base PDF (PDF form) with a file size of 1MB or more is commonly used by the Tasks
Bug Details
- Occurs in a workflow App that meets all of the following conditions:
- Multiple “Service Tasks (PDF generation)” is set in one workflow App
- Base PDF (PDF form) with a file size of 1MB or more is registered as “Add-on” or “App shared Add-on”
- Multiple “Service Tasks (PDF Generation)” utilize the same “Add-on/App Shared Add-on” above
- What will occur
- A system error occurs when trying to open the App details screen or App editing screen, and the target screen is not displayed
- As a consequence, you will not be able to check or edit the settings of the target App
Workround・Recovery
- Please remove the Add-on (Base PDF) or update the file so that it is less than 1MB with the following procedure
- For app-specific “Add-on”
- Enter the URL in the following format directly to your browser then delete or update the target Base PDF (PDF form) in the “Manage Add-on” screen
- {YOUR PLATFORM URL}/PMM/ProcessModel/File/list?processModelInfoId={APP ID}&fileType=pdf/
- Open the App detail screen of the target App from the Apps list
- Enter the URL in the following format directly to your browser then delete or update the target Base PDF (PDF form) in the “Manage Add-on” screen
- For App-shared Addo-on
- Go to [System Settings] > [App-shared Add-on] > [PDF form in service task (PDF generation)], then delete or update the target BasePDF (PDF form)
- For app-specific “Add-on”
- This bug is a problem in the [App Settings] menu. It does not affect the execution of the “Service Task (PDF generation)”.
This bug is due to be fixed in the coming version (Ver. 12.2.1)