Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 8:04 and 8:42 on 21st of June, for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience.
- Occurred: 2019-06-21 08:04 [UTC +9:00]
- 2019-06-20 23:04 [UTC]
- Occurred: 2019-06-21 08:42 [UTC +9:00] (38m)
- 2019-06-20 23:42 [UTC]
Some customers using Business Plan (paid version) were not able to log in to Questetra BPM Suite.
Cause of Trouble
The memory usage in the server increased by the Workflow processing and became memory shortage
Recovery by restarting the server process