2019-06-30 06:24 (UTC) Access Trouble Occurred on Part of Business Plan (Recovered)

This problem has been recovered already.

Some of the customers of Questetra BPM Suite SaaS Edition could not log in to the service during the period of between 06:24 and 06:46 on 30th of June, 2019 [UTC], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience.

Trouble Date

  • Occurred: 2019-06-30 06:24 [UTC]
  • Recovered: 2019-06-30 06:46 [UTC] (22m)

What Occurred

Some customers using Business Plan (paid version) were not able to log in to Questetra BPM Suite.

Cause of Trouble

Abnormal end of a server process on the application server

Reaction

Recovery by restarting the server process

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