This problem has been recovered already.
A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.
Incident Date
- Occurred: 2024-01-27 14:38 [UTC]
- Recovered: 2024-01-27 14:40 [UTC] (2 minutes period)
What Occurred
A specific customer who is using a paid service at our base in Japan is unable to access Questetra BPM Suite during the above time period.
Cause of Trouble
Abnormal end of a server process on the application server
Reaction
Recovery by restarting the application server