Inquiry Response Process, Gmail Start, AI Response Requirement Classification

/ Workflow Apps / Google Workspace, Inquiry Response, OpenAI API

Inquiry Response Process, Gmail Start, AI Response Requirement Classification 20240130
This is a process to manage the progress from the receipt of a mail (Gmail) inquiry to its response. When an inquiry is received, AI classifies the purpose of the inquiry. In case of spam email, the inquiry response will be terminated without a response.
Worker (#of Swimlane: 2)
  • General Inquiry Desk Leader
    • Responsible for the inquiry response team.
  • Responder
    • Person in charge of responding to inquiries.
Business Flow (Complexity of Workflow: 19)
  • 501′. Response Required?
    • The person in charge of the inquiry response team will determine whether a response is necessary. It will automatically end after 3 days.
  • 61. Assign Responder
    • The person in charge of the inquiry response team will designate a responder.
  • 132. Response
    • The person responding to the inquiry enters the answer.
  • 193. Evaluation of Response
    • The person responsible for the inquiry response team evaluates the response results.
  • 43x1. Email Import
    • The workflow platform imports the contents of the email.
  • 47x2. Set Title
    • The workflow platform sets the title
  • 48x3. AI Classification
    • The workflow platform classifies whether a response is necessary or not.
  • 40x4′. Update subject (not required)
    • The workflow platform sets the subject.
  • 9x4. Update subject, destination, response email text
    • The workflow platform sets the subject, reply destination, and reply email text.
Business Process Variables (#of Data Item: 28)
  • ▼ Inquiry Source ▼ 0
  • Name q_name 1 *
  • Company q_company 2 *
  • Email Address q_email 3
    • The email address of the inquirer is stored.
  • Telephone Number q_tel 4
    • The telephone number of the inquirer is stored.
  • Noteworthy Past Inquiriesq_note 5
    • Stores notable past queries regarding the inquirer.
  • ▼ Inquiry Form ▼ 6
  • Received Date q_receiveDatetime 7
    • The date and time the inquiry was received is stored.
    • processInstanceStartDatetime
  • Inquiry ID q_id 8
    • #{#sformat(‘%d’, processInstanceId)}#{#sformat(‘%04d’, processInstanceSequenceNumber)}
  • Inquiry type 1 q_kind1 9
  • Inquiry Type 2 q_kind2 10
  • Product Features q_function 11
    • Contains product features related to the query.
  • Inquiry Email Subject q_inquirySubject 15*
    • Stores the query subject.
  • Inquiry Detail q_inquiryDetail 12*
    • Inquiry details are stored.
  • Inquiry Files q_inquiryFile 13
    • Contains files related to the query.
  • Request Email ID q_mailId 19
    • The ID of the inquiry email is stored.
  • AI Response (classification of whether response is required) q_AI_completion 18
    • The classification results of whether or not the inquiry needs to be handled by AI are stored.
  • ▼ Response Content ▼ 14
  • Handler q_operator 16
    • Stores the person in charge of creating the query answer.
  • Response Time q_responseDatetime 17
    • The date and time of the reply to the inquiry source is stored.
  • Response Email Recipient q_mailTo 43*
    • Stores the destination address for inquiry response emails.
  • Response Email Sender q_mailFrom 44
    • The sender address of the inquiry response email is stored.
    • customer-service@example.com
  • Response Email Text q_mailBody 22*
    • The inquiry response email body is stored.
  • Response Files q_responseFile 45
    • Stores files related to query answers.
  • ▼ Internal Communication ▼ 29
  • Correspondence Rating q_point 30
    • Stores the rating for handling inquiries.
  • Knowledge should be shared within the company q_knowledgeFlag 31
    • The content of the inquiry and whether the results should be shared internally as knowledge is stored.
  • Comments q_comment 32
    • Memos and comments are stored.

Field Name, num, Initial Value

Download

This archive contains the BPMN icons that are not available in the Basic edition.

Notes

  • Example of prompt for the AI (ChatGPT) connection step
I would like to sort out whether a question needs to be answered or not.

Please determine if the following query about Questetra BPM Suite is correspondence that does not require a response.

Please answer "Noise" if it is not necessary, and "Inquiry" otherwise.

---[Inquiry text]---

(Inquiry text here)

Capture

See also

問合管理プロセス,優先度ＡＩ判断
OpenAI ChatGPT: チャット
Gmail の受信によりプロセスを開始する
Scroll to Top

Discover more from Questetra Support

Subscribe now to keep reading and get access to the full archive.

Continue reading