This problem has been recovered already.
A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.
Incident Date
- Occurred: 2022-10-28 02:30 [UTC]
- Recovered: 2022-10-28 03:06 [UTC] (36 minutes period)
What Occurred
Customers using Trial mode edition at server bases in Japan was not able to login to Questetra BPM Suite
Cause of Trouble
A specific server process increased the memory usage of the server, resulting in an overload due to lack of memory
Reaction
Recovery by restarting the server process